Honda of South Miami - Service Center

SERVICIO DE MANTENIMIENTO El servicio y el trato fué, sencillamente excelente. Pienso que sobran las palabras, siempre es igual un trato amable y un servicio de excelencia, Sea El servicio y el trato fué, sencillamente excelente. Pienso que sobran las palabras, siempre es igual un trato amable y un servicio de excelencia, Sea para servicio o para compras. Gracias a todos More

Still haven't changed My wife took our 2016 Pilot in for an oil change at 10:30AM after making an appointment. She left at 3PM after they lost the FOB to the vehicle and d My wife took our 2016 Pilot in for an oil change at 10:30AM after making an appointment. She left at 3PM after they lost the FOB to the vehicle and dropped her off at the Enterprise so she can make her way home in a rental. Never going back to this poor excuse of a dealer. We stayed away from Honda because of this dealer's service department experience with a previous Honda CRV. After 8 years we came back because the Pilot won us over. Was planning on getting an Accord, but no way. Staying with Nissan. Oh, they gave us $12 off the service which should have been free with the pre bought maintenance plan we purchased with the vehicle. What an embarrassment. More

Service center is a joke This is by far the SLOWEST and most unorganized service center I've ever encountered. I took my truck in for a simple oil change and they promised me This is by far the SLOWEST and most unorganized service center I've ever encountered. I took my truck in for a simple oil change and they promised me about an hour... I got my car back 3.5 hours later and they modified the promised time on my Invoice. Worthless service department. More

Not Very Honest Took my van in several times and service could not find a solution to the vibration problem. They told me to contact American Honda so they could look Took my van in several times and service could not find a solution to the vibration problem. They told me to contact American Honda so they could look into a fix. When American Honda called me to review what was wrong with my van the Service Manager Carlos told them so many lies making me look bad and unwilling to work towards a resolution. Carlos tells you one thing,even shakes your hand with a smile! Not to be trusted!! More

Lack of Service I took my car in today for a simple oil change and a battery check. I went in around 10am and did not leave until 430pm. They replaced the battery wit I took my car in today for a simple oil change and a battery check. I went in around 10am and did not leave until 430pm. They replaced the battery without notice at a much higher price than somewhere else nearby. After asking about my car 6 hours later, I was told it was ready. Half an hour later, I had to ask for my vehicle again. Turns out, the keys were at the front desk all along. Extremely bad service, yet no apologies about it. More

Poor service given by Service Manager Carlos and Sara South Motors Honda Service Center offers poor service to customer. I have tried to contact Service Manager Carlos and the Assistant Sara and they are South Motors Honda Service Center offers poor service to customer. I have tried to contact Service Manager Carlos and the Assistant Sara and they are never available, call goes directly to survey. Guess they continue to receive poor rating by me. More