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Honolulu GMC Cadillac - Service Center

Honolulu, HI

4.1
802 Reviews

802 Reviews of Honolulu GMC Cadillac - Service Center

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February 02, 2024

They communicated well, and the work was fast and well done. Great experience and fast More

by TRAVIS70
Recommend Dealer
Yes
Feb 02, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing your thoughts about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

February 01, 2024

Excellent customer service ? ??? Time management was in a timely matter. Communication was on point, and the positive attitude that made the experience that great. More

by Ckvak27
Recommend Dealer
Yes
Employees Worked With
Micah and Liana
Feb 01, 2024 -

Honolulu GMC Cadillac responded

Thank you for choosing Honolulu Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 28, 2024

MUCH IMPROVED online reservation system & easy-to-followtracking service progress. Received nice text & voice follow-up from the service agent. (Sorry, but I forget his name.) More

by CaddyShack
Recommend Dealer
Yes
Jan 29, 2024 -

Honolulu GMC Cadillac responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Honolulu Buick GMC . Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 27, 2024

They are nice and loyal Just purchased my first vehicle from Sasha. She listened to what I was looking for and helped me showed me a van I would recommend her to people I know. I will be a return customer, More

by PANADDA.KAUAI
Recommend Dealer
Yes
Employees Worked With
Sasha
Jan 27, 2024 -

Honolulu GMC Cadillac responded

Thank you for your business and this review. We're happy to hear that Sasha and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 27, 2024

Micah always deliver top notch customer service! He goes out of his way to please customers More

by PGAWAN66
Recommend Dealer
Yes
Employees Worked With
Micah
Jan 29, 2024 -

Honolulu GMC Cadillac responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Micah always meets your expectations. Thank you again for choosing Honolulu Buick GMC, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 26, 2024

Great service and helpful I would recommend Honolulu buick And their team of professionals Thanks More

by KENNETH.Y.SASAKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Employee not on list
Jan 27, 2024 -

Honolulu GMC Cadillac responded

Kenneth, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Honolulu Buick GMC, we look forward to having you as a valued customer for many years to come! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 25, 2024

They were ready for me when I pulled up. I liked the texting for the additional work that needed to be done and approved. My car was washed and it was beautiful. My only disappointment was t More

by STEVENAHOKU
Recommend Dealer
Yes
Employees Worked With
Micah Waiamau
Jan 27, 2024 -

Honolulu GMC Cadillac responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you and that you had such a positive experience. We do apologize for not properly filling your tires. Please reach out to us regarding this and your Inspection. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 25, 2024

Service advisor was real good, Micah. Oil all over the place in engine bay, oil reminder not reset, DEF not filled. More

by Alika.amoy
Recommend Dealer
No
Employees Worked With
Service advisor was real good, Micah. Oil all over the place in engine bay, oil reminder not reset, DEF not filled.
Jan 28, 2024 -

Honolulu GMC Cadillac responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 24, 2024

Great communication and customer service from Micah! Micah really took the time to explain the work my Tahoe needed More

by Rej10a
Recommend Dealer
Yes
Employees Worked With
Micah
Jan 25, 2024 -

Honolulu GMC Cadillac responded

Thank you so much for your kind words for Micah and for taking the time to leave us this wonderful feedback! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

January 17, 2024

Very smooth transaction. Quickly was able to purchase the XT6 and she scheduled repairs for the broken driver seat according to our schedule. She was very thorough and effici More

by KTERAO
Recommend Dealer
Yes
Employees Worked With
Kathryn Benson-Keehn
Jan 17, 2024 -

Honolulu GMC Cadillac responded

Thanks for sharing about your experience with Honolulu Buick GMC . We appreciate your business and hope to see you again soon! Best Regards, Alan Edwards Service Director alanedwards@lithia.com Honolulu Buick GMC Cadillac

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