1 star rating is for every person at this dealership except Corey. I have purchased many vehicles and honestly, if I could back the car I traded in, I would.
We purchased a Jeep Grand Cherokee. We put money down. It was advertised and sold to us as a 4X4. It was not a 4X4. The previous owner put a 4X4 emblem on it. On top of that, the advertisement also said it came with a year of Sirius XM, yet they said it was a misprint and wouldn’t honor it. I even showed them the advertisement as proof and they said it should have never been printed on there. Kind of like the advertisement and salesman stating we were getting a 4x4. Secondly, on our way home from the dealership, the check engine light came on. We contacted them immediately and never heard back from the salesman. Not one word! My husband was able to get in contact with Corey, apparently the only person able to speak to and give updates to customers. We were told the code it was giving us allowed us to drive it until they could get it in, over a week later. My husband drove it there for an appointment and they said they couldn’t get to it that day. They said they would put it to the front of the line since he had an appointment. Two hours later the car had not moved. He asked for a loaner. One person said no loaner, the other said yes we could get one that was nicer than ours. The loaner we were given had a hatch that didn’t work, a radio that worked VERY intermittently, a burning smell, an emergency brake that was so loose it would just go down, and squealing brakes. We didn’t get our car back for a week and it turns out the oil pump had gone bad. In addition to the check engine light, the brakes were shuddering. They said they did something to the rotors to fix that. We got the car home and the brakes started squealing. The car allegedly went though their thorough 17 point inspection. At this point, it had allegedly gone through the inspection twice since we purchased it yet the brake pads are completely gone. How did this pass an inspection twice? My husband is changing the brakes as I type this. We would rather pay for and do service on the car rather than take it back. I can’t imagine how long brakes might take. We have been able to drive the car for two weeks total. We have reached out over and over- to parts, service, financing, the actual salesman to sell the car by email, cell, text, and business phone. The only, and I mean only person to communicate is a salesman (Corey) who didn’t even sell us the car. I am disgusted with their business and how a car that was sold to us as safe could have allowed something bad to happen to my family or done damage to the car even further. 10 out of 10 I would NOT recommend this dealership.