My daughter just purchase a use Jeep Liberty from Hoover in Summerville. Not even 2 weeks after purchase my daughter was driving home from work and the vehicle engine shut down. It was towed to shop and we was told that the engine has seized and a replacement engine will be needed. I called Hoover and told them what happen. They inform me that the vehicle was sold “ use as is” and nothing they can do about it. I can’t not believe an reparable place as Hoover would do that to any customer, my daughter is so upset about all this, not understanding why Hoover refuses to help her. She has lost 5,000 dollars never to get it back. I would go half with Hoover to get another engine but they refuse and will not even return my calls. How can a Car deal ship allow a vehicle to be sold knowing there was issues with it.
After several phone attempts and a personal visit to the dealer ship I spoke with the GM of sales, I basically got told you bought what you bought as is. I requested to speak to the person who was in charge of operations at the dealer ship and was given no name. I was told he wasn't around and he will be inform about this situation. I asked the GM of sales do they do a check over on pre-own vehicle before they put them on the lot for sale and he inform no. The sales person who sold my daughter the jeep told us that they do a look over at all vehicles before the vehicle is place on the lot for sale. He told me that the sales person who sold my daughter the Jeep did ask me and my daughter if we wanted the service department to look over the vehicle. The sales GM told me that we refused. That is a Lie. We were never asked if we wanted the vehicle looked over, we was told that has already been done. The only thing the salesman did say they would wash the vehicle while we waited to go over the paper work, my daughter told the sales man no thank you and she wanted to wash it cause she was so excited. The sales man did tell me and my daughter that they just did the oil change and filter on the Jeep. The oil was never changed along with the oil filter I cannot believe how Hoover would treat people with lies. I understand the lemon law for used vehicles in SC, but for an engine to seized within 2 weeks of purchase and the dealer ship is telling you too bad its a chance you take when buying a used vehicle, what kind of people would tell that to a 19 year old girl. My daughter is so heart broke over this and cannot understand how Hoover would just lie and do care for customers after a purchase. This needs attention. Thank you.