Hopkins Ford of Elgin - Service Center

Unknowledgeable and Lazy I bought my 2016 Edge and the Sales side was engaging and worked to earn my business. However upon taking ownership of the vehicle I found several it I bought my 2016 Edge and the Sales side was engaging and worked to earn my business. However upon taking ownership of the vehicle I found several items that were not correct. They still have not been fixed 5 months later. More

Bait-and-switch. I brought my F250 into Ron Hopkins because it was starting very hard. After they looked my truck over, they said I needed new glow plugs at a cost of I brought my F250 into Ron Hopkins because it was starting very hard. After they looked my truck over, they said I needed new glow plugs at a cost of $900. I was floored, but that turned into anger when I brought it home and found they had NOT fixed the problem. I brought it back and they replaced the batteries. You would think they would have checked that BEFORE charging me $900 for glow plugs I didn't need. Called them and said it was running worse than ever and they proceeded to tell me it was my injectors. $1800-3000 to fix. Are you kidding me?! Be warned people: It's a classic and reprehensible bait-and-switch at Ron Hopkins. More

above and beyond service I went here because as a kid my dad would buy cars. I haven't always bought cars from them but the 2 that I currently own are both from this place. I went here because as a kid my dad would buy cars. I haven't always bought cars from them but the 2 that I currently own are both from this place. The second car I bought was used and after a few weeks of driving I found (after being stopped) that my window tinting was too dark for Illinois law. Even though it was sold used, Jeff took care of me, gave me a rental for a day and took my car to have the tinting removed. Didn't cost me anything. They really impressed me because they didn't have to do that for me. I will be returning the next time I need a car because of the great service I received from them. They always try to get you the best deal possible. More

We took our 06 Taurus to ron hopkins for a starting problem. They kept the car for a month and during that time the car repeatedly exhibited the starting problem. They either did not devote the time ne problem. They kept the car for a month and during that time the car repeatedly exhibited the starting problem. They either did not devote the time necessary to diagnose and repair the problem or lacked the expertise to deal with the issue. The car was returned with the same issue and I was presented with a $125 charge for I guess a month of parking. I was told since no codes were present in the computer nothing could be done. I can't help but make a comparison to kids coming out of public schools today unable to do math with out a calculator. Obviously background\experience are not essential qualifications for employment a ron hopkins ford. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I'd like to clarify a couple things in Jeff Hopkins response: "Tom had previously taken his vehicle to a shop in St. Charles that could not replicate the problem after towing it in, but replaced his fuel pump" The "problem" at that time was that the vehicle wouldn't start. The shop had no issue replicating this problem and replaced the fuel pump as per my authorization. " I then talked to my 2 technicians that worked on the vehicle, and we decided that we were comfortable that the problem was either the fuel pump or the fuel regulator. I called Tom and told him that we are not comfortable with educated guesses" This only happened after I posted a complaint here. I did authorize replacement of fuel regulator as it was the only suggestion ever offered. I sent a letter to the dealership shortly after our 1st visit expressing my dissatisfaction and received no response. The suggestion\diagnosis on the 1st bill was "vehicle will have to act up more often in order for use to diagnosis properly". "The following afternoon I personally called Tom to see if he experienced any of the same symptoms that he had experienced before the repair, and he said it's only been a day but it hasn't exhibited the same problem yet," I did receive this call but car was still at dealership and I hadn't seen it since repair. Here is a copy of a fax I sent to dealership summarizing my issues: Att: Jeff Hopkins 10 10 13 Jeff, I want to thank you for your help in coming up with a possible solution to the starting problem with our 06 Taurus. I'm told the car exhibited the starting problem yesterday but did start today after installation of fuel regulator. We'll see if this rectify's the issue. With that being said I have to admit I'm unhappy with the $125 bill we paid for our 1st visit. I don't feel we received the attention or service's we paid for. I feel the suggestion of replacing the fuel regulator should have been made at that time and the fact you had the car for a month and even after that amount of time nothing was done or even suggested indicates a failure to address our issue adequately. It wasn't till I posted a complaint to a public forum and enlisted the help of the owners son was the attention paid to our needs that should have been done on our 1st visit. The fact that a possible solution was easily and rapidly suggested when you asked the question indicates to me that this expertise was available at the time of our 1st visit but was not sought out. I feel it appropriate that a refund or at least an adjustment be made to the 1st bill given these circumstances. 10-15-13 PS: My request for an adjustment of 1st bill was also ignored. 10-19-13 One final thing here. Car wouldn't start till after repeated attempts this AM. I'd give my kingdom for a competent mechanic. Fix Or Repair Daily...... 12-16-13 One (more) final thing here. It turns out we had an intermittently defective transponder key that was causing our car to not start. After spending almost $1000 and 3 months of inconvenience my wife and myself were able to figure this out. A $15 key from Amazon.com and a trip to Home Depot to get the key cut (after ace hardware refused to cut it unless we bought an $80 key from them) and about 2 minutes to program new key in ignition as per owner manual instructions our problem has been resolved.......with absolutely NO help from any of the "experts" we consulted along the way. More