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Horne Kia
Gilbert, AZ
1,449 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,449 Reviews of Horne Kia
May 19, 2019
Great dealership Great job Tom for selling to me car, he hard work and Knowledge about Product and get to me buy new car and make me very happy Great job Tom for selling to me car, he hard work and Knowledge about Product and get to me buy new car and make me very happy More
by Ali
Employees Worked With
Thomas Kernaghan
May 01, 2019
Horne Kia is doing it right sales and service give Jose a sp Horne Kia is doing it right sales and service give Jose a nice spiff. Always fast & very warm & friendly greeting followed by car getting into servic Horne Kia is doing it right sales and service give Jose a nice spiff. Always fast & very warm & friendly greeting followed by car getting into service quickly & completed on time plus good wash job. Keeps customer coming back. Jose is tops! Neil Stevenson Mesa, AZ More
by Neil5555@
Employees Worked With
Jose service writer, Jimmy Powell
March 24, 2019
Mislead and Wasted Time We are searching for a Telluride SX Prestige - yep $50k and well qualified. We saw it online, chatted the dealership and then called, both cases were We are searching for a Telluride SX Prestige - yep $50k and well qualified. We saw it online, chatted the dealership and then called, both cases were told it was on the lot. We spoke with Chris who we stressed, to make sure it was on the lot. He said yep it is here and available. We got in the car and were there within 15 minutes. Upon arriving Barbara comes out and tells us they only had 2 and one was sold the day before and the other earlier in the morning. Perhaps they need some help with software to manage their inventory for their internet sales group. Very misleading and a waste of our time. They we get told we should pre-order from a dealer we want to do business with...uh great idea....won't be Horne Kia for sure. Chris wasted our time, we are buying one of the most expensive cars Kia sells, perhaps these folk, aren't used to this kind of clientele, but I suggest you get it in order. If you aren't in Gilbert, I'd go to one of the other dealers in the valley, if you are in Gilbert, I'd go to one of the other dealers in the valley. More
by Djmrg
Employees Worked With
Barbara Bloss, Chris Smith
March 02, 2019
Finance dude Wayne is a LIAR & a SNEAK! I bought my car in Dec 2018, I asked the dealership to only run my credit once. When I went to sign my paperwork in the finance dept, Wayne assured me I bought my car in Dec 2018, I asked the dealership to only run my credit once. When I went to sign my paperwork in the finance dept, Wayne assured me my credit was pulled only once. LIAR! I just checked, I have no less than 7 inquires on my credit report on this same day. Wayne also signed me up for BS life insurance, in case I die then my car loan is paid in full. Wayne didn’t ask if I wanted it, he just SNUCK in the paperwork, I signed it. I found out by accident I had this extra change added to my loan, due to the life insurance company reaching out to me. More
by Jealopez
Employees Worked With
Wayne the liar in financing
February 28, 2019
In town from NY The timely repair stunned me. (in a good way). Mr. Kirby (service agent) explained in detail what was going on with my 2012 Sportage . And then the The timely repair stunned me. (in a good way). Mr. Kirby (service agent) explained in detail what was going on with my 2012 Sportage . And then the best part was he helped me save money. Horne Kia is such a great dealership to go to; your proud to own a Kia. More
by Joseph of Morris NY
Employees Worked With
Joshua Kirby (service agent)
February 13, 2019
Both the sales person and the finance manager were exquisite The salesperson and the finance manager made this a truly a great experience. 2nd vehicle purchased from this dealership. They'll be seeing us again The salesperson and the finance manager made this a truly a great experience. 2nd vehicle purchased from this dealership. They'll be seeing us again. Thank you very much!!! More
by Ray
Employees Worked With
Wayne Zapata, Barbara Bloss
January 20, 2019
The old car sale game all the way around I recently made an appointment to test drive a Kia Sportage. I made it clear before coming in that I was beginning to look at SUVs and had several in I recently made an appointment to test drive a Kia Sportage. I made it clear before coming in that I was beginning to look at SUVs and had several in mind. I was contacted no fewer than 8 times before my appointment so I felt they were a little "pushy" but I still decided to go test drive. The sales person (Darrell) was very nice and showed me a car he had selected and while I liked it the numbers had to work. He and I did the test drive and we sat down to chat. I did like the care but it sat a little lower to the ground then I wanted. Once Darrell and I spoke, he left the cubicle and came back with Matt who started to talk numbers. His numbers were so out of range and budget and just didn't make any sense given the price of the car. He also 'lowballed' my trade. I don't think he realized I could read all the numbers on his worksheet. The lowball trade offer (I got a better offer from Carvana) and inflated interest rate were insulting and I decided to walk away. While I was on my way out the door, I was offered $10000 off the purchase price. I really despise when anyone plays this type of game. Give me your best price up front, don't play games and be honest... While Darrell was great to work with, Matt blew the deal. Matt tried to tell me I would pay the same the Toyota I was also interested in (he had no way to know that) More
by mousy327
Employees Worked With
Matt (I think he was finance guy) and Darrell (the internet manager).
January 15, 2019
Excellent Service Every time I have an appointment at Horne Kia I receive nothing less than excellent service from all employees. Thank you this time to Jason for assi Every time I have an appointment at Horne Kia I receive nothing less than excellent service from all employees. Thank you this time to Jason for assisting me and Mike is always outstanding. More
by Gabstar13
Employees Worked With
Jason and Mike, service advisors
December 29, 2018
Fantastic service I came in looking for a KIA Shortage, other dealers could not find the Sportage I was looking for and would not make a deal I was happy with in till I I came in looking for a KIA Shortage, other dealers could not find the Sportage I was looking for and would not make a deal I was happy with in till I met Roxana, she listen, worked hard to find the right KIA for and help me negotiate a fantastic deal on my new Sportage ! I am very happy with her service, deal and my new KIA. Thank you Roxana and thank you Horne KIA. More
by SOS KIA
Employees Worked With
Roxana Fador
December 28, 2018
July 4th Roxana in Sales Greeted by Roxana and told her we were looking for a car for our grandson to take to school. She was kind, sincere and very knowledgeable of her prod Greeted by Roxana and told her we were looking for a car for our grandson to take to school. She was kind, sincere and very knowledgeable of her products. She had the exact car we were looking for at the price we wanted to pay and the whole buying experience went very smoothly. I will be looking for another Kia for another grandson in 10 months and will seek out Roxana. The present car is out of state where our grandson goes to college so I can't comment on Horne Kia's service department. Overall we were totally satisfied with the whole buying experience with Roxana. Barbara was of great help too in delivery. Jerry and Marsha Carroll, Chandler, AZ 85249 More
by Jerry C.
Employees Worked With
Barbara Bloss, Roxana Fador
