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Horne Kia

Gilbert, AZ

5.0
1,448 Reviews

1465 E Motorplex Loop

Gilbert, AZ

85297

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1,448 Reviews of Horne Kia

December 25, 2018

Overall Terrible Experience Terrible experience from start to finish. They add on ridiculous additional add-ons to add thousands onto the asking price. When they engine blew in t More

by Shawn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara Bloss, Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi Shawn, I wanted to personally apologize for your recent visit at Horne Kia. After reviewing your paperwork, it is noted you opted to purchase a vehicle listed “As-Is” from Horne Kia. “As-Is” labeled vehicles are for sale as if it were a third party private transaction and are not covered under a warranty. We did replace your engine as an act of goodwill and are sorry if this was not communicated to you properly. I am always available to discuss this issue in further detail if you would like to contact me directly. Thank you, Shawn. Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 24, 2018

Professional, knowledgeable and kind throughout the process. It was a pleasant surprise. I would not hesitate to recommend my friends and family. They were thorough and helpful. Great Teamwork, (Sales, and Se More

by Panauchi05050
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both of my Service Reps were amazing. Thanks!!!, Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi Panauchi05050, Thank you so much for your wonderful review. I appreciate your recommendation and hope you will reach out to us for any future vehicle needs. Thanks again! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 24, 2018

Great Process I was in and out in minutes—Roxana was professional—and direct. There was no haggling or back and forth to make a deal—I told her what I wanted—and i More

by Marsha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxana Fador
Dec 28, 2018 -

Marsha responded

I don’t know what else I must do

December 24, 2018

Very easygoing. Quick process Process very quick and easy. Professional We were able to get our price and rate. Faster auto purchase I ever had. This was my 8th vehicle purchased More

by Kats Kias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi Kats Kias, Wow, thank you so much for your wonderful review!!! I appreciate your continued patronage and am so glad you are a part of the Horne Kia family! Congratulations on vehicle number eight, see you next time!!! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 24, 2018

Great Roxanne was great to work with and the finance manager was very nice and courteous to explain all this information on the documents to me and my wife. More

by williepiper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi williepiper, Thank you so much for your kind words. I appreciate your business and hope you will come to visit us again soon. Thanks again! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 24, 2018

Great Experience It was so nice to walk in, get more than I expected, not have to haggle and drive away a very happy customer. Thank you so much for a great experienc More

by StingerGal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi StingerGal, What a great review! Thank you so much for your kind words and congratulations on your new Stinger! It's quite the car-we hope you love driving it! Thanks again, happy holidays! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 24, 2018

Excited about my New Vehicle! I highly recommend Roxana at Horne Kia as she helped me in picking out the perfect car that fits my needs. I definately would use her again for my fu More

by Emeline Linton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi Emeline, Thank you so much for your kindness and continued patronage of Horne Kia. We appreciate the opportunity to earn your business and seeing reviews like yours truly makes our day! Congratulations on your new vehicle, please don't hesitate to reach out if we can be of any further assistance. Best, Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 23, 2018

Great Roxana was great. Very knowledgeable. Our experience was fast and easy. Would definitely recommend to anyone in the market for a car. We will be back More

by Roger
Recommend Dealer
Yes
Employees Worked With
Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi Roger, Thank you for your wonderful feedback. Congratulations on your new vehicle and we will see you again soon! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 23, 2018

Love Horne Kia Went through Roxana at Horne Kia to purchade a used beautiful Kia Optima. Shes a pleasure to deal with and really love Horne Kia. For sure will return More

by SandyIndygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wendy in Finance, Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi SandyIndygirl, Thanks for your wonderful feedback. I appreciate your kind words and will be sure to share them with Roxana and her team. Happy holidays and congratulations on your new vehicle! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

December 23, 2018

It was fun and we love our car Roxanna is the best. We bought a new Sportage and love it. We will come back again, the sportage is wonderful. She is fun to work with. More

by Jans car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kylor Messmer, Roxana Fador
Dec 27, 2018 -

Horne Kia responded

Hi Jans car, Thanks for your wonderful review and kind words. I know Roxana will love hearing about this review, it will make her day. Congratulations on your new Sportage and have a very happy holiday! Josh Bauman, General Manager jbauman@hornekia.com (480) 725-5220

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