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Horne Kia
Gilbert, AZ
725 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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725 Reviews of Horne Kia
April 27, 2024
I hate to leave a bad review, but best to take your business elsewhere. Horne Kia does not honor their internet sales price as they say they do and they are dishonest. They added a total of $7,779 of d business elsewhere. Horne Kia does not honor their internet sales price as they say they do and they are dishonest. They added a total of $7,779 of dealer added items to my cost to my “Internet price”. 7k+. Told me it was all non negotiable. Your price of the car then is not what you say it is and it’s false advertising. Wasted so much of my time. I’m also aware that some of those dealer added items such as gap and service contract are absolutely optional. I’m a pregnant female veteran and did not appreciate the blatant dishonesty, lack of integrity, or my time wasted. Also an almost 10% rate was quoted to me when I have good credit and they said I had no other options. They just told me the rates went up everywhere and wouldn’t discuss other rates or financing, not even their own. I know what the rates are. Look through their complaints and reviews. These tactics are common practice here. More
by dmitten
Employees Worked With
David
March 26, 2024
Daniel and Chris were fantastic to work with! No pressure, no gimmicks, no nonsense. It was the best car buying experience I've ever had! No pressure, no gimmicks, no nonsense. It was the best car buying experience I've ever had! More
by sandratom3327
Employees Worked With
Daniel Rodela, Chris Lopez
March 13, 2024
I couldn’t hope for a more friendly, knowledgeable, and supportive salesman than Noe. Very attentive to my needs and questions. Five stars only because six was not a choice. supportive salesman than Noe. Very attentive to my needs and questions. Five stars only because six was not a choice. More
by Mike
Employees Worked With
Sales: Noe. Finance: Konner. (5 stars for both)
March 13, 2024
The overall process with Horne was excellent. I worked with Archie as my sales representative and Chris as my financial representative. The whole team went above and beyond to make sure I was tak I worked with Archie as my sales representative and Chris as my financial representative. The whole team went above and beyond to make sure I was taken care of. Everyone was exceptionally polite. I purchased used and the vehicle was well cared for and inspected. There was a slight hiccup in the financial work that the team made right immediately. I would definitely recommend working with Horne. More
by ashleyann
Employees Worked With
Archie, Chris, and Chris Lopez
March 08, 2024
Early in the morning on March 1st, 2024, my husband noticed a 2023 Certified Kia Sportage EX Hybrid Premium AWD posted on Autotrader. He sent the message and received a reply for an appointment for t noticed a 2023 Certified Kia Sportage EX Hybrid Premium AWD posted on Autotrader. He sent the message and received a reply for an appointment for that afternoon at Horne Kia Gilbert, AZ. Now, my husband, due to his profession and the upcoming events, he is extremely busy. To my husband’s surprise, his director allowed him to leave 3 hours early on a busy Friday. My husband hopped on a plane, I was permitted to leave 3 hours early as well and I picked him up at PHX. Once at Horne Kia, not only was the vehicle not ready as it appeared. The vehicle was blocked-in, covered inside and out with dirt, located at the back of the dealership. My husband even noticed debris, leaves and such in the engine bay. Then Melek said the vehicle had not been reconditioned and could not be driven. Now, this is a vehicle Horne Kia is claiming as, “Certified.” The Gunny in my husband came out as he demanded to see the dealership director. Melek introduced us to Al, my husband did not believe him to be the director as we were not escorted to an office. Al and my husband had an intense conversation outside, I believe as a distraction while the vehicle was being cleaned. We drove the vehicle and decided to make an offer. Melek was overbearing, maybe due to the variety of questions my husband was tossing at him. Little did he know my husband performed a good amount of research before going to the dealership, as he constantly asked to see the verbiage that Melek was claiming was mandatory. My husband continuously asked to see the finance manager which we didn’t see until late. We were at the dealership for over 6 hours and were not pleased. We got off work early and my husband flew in for a vehicle that was not certified as advertised nor ready for sale. Horne Kia made no attempt to rectify the situation. Ladies and Gentlemen, you are just a number here at Horne Kia, they say and will do anything to get you in the door. More
by Dara V
Employees Worked With
Melek
February 29, 2024
SCAMMERS! !!! I got my engine replaced here and when i got my car back it was shaking! The guy responsible's name was Javier. I told Javier it wasn't doing that !!! I got my engine replaced here and when i got my car back it was shaking! The guy responsible's name was Javier. I told Javier it wasn't doing that prior and he investigated and said it was the motor mounts. Then he tried to charge me $1400+ to fix something they broke. At first his excuse was that this can happen due to installation of the new engine and that was why they suggested beforehand to purchase motor mounts. I told him to bring me the paperwork of what you suggested because I ASSURE you I WAS NEVER SUGGESTED THAT. He confidently left and came back saying "Ohh looks like we never sent it out to you but i have it here". Then his next excuse was "it was doing that before it got here!". Then i spoke with the manager named Robert and he was absolutely no help at all! I told him this is bad business! I brought it into the shop with no shake and I leave from your shop with a shake. Then Robert said they don't touch the motor mounts and theres no way that the install could affect it. Directly contradicting what Javier said saying that IT CAN and thats why they "allegedly" recommend it. THEN THEY TRIED TO GET ME TO SIGN A CONTRACT REAL QUICK AND WHEN I READ IT IT SAID I DECLINED REPAIRS!!!!!!! Scam artist!!!!! NEVER GO HERE! Then I called KIA Corporate and its been months with no response! More
by Reef
Employees Worked With
Javier, Robert Woolsey
February 23, 2024
The people were polite, professional, and knowledgeable. Rachel started the ball rolling when she answered my online enquiry.. for me this was the most important step in the process to get me into the deal Rachel started the ball rolling when she answered my online enquiry.. for me this was the most important step in the process to get me into the dealership from there it just flowed through to the purchase of a new K5 GT line. Excellent dealership. Thanks to everyone More
by JJ
Employees Worked With
Rachel, Chris, Joshua
