Horne Kia

Poor customer service, tried to email about a car and got no response after two tries. Called twice and ask to try and work numbers and was told "We don't talk numbers over the phone" then he immediately hun no response after two tries. Called twice and ask to try and work numbers and was told "We don't talk numbers over the phone" then he immediately hung up the phone. Sales man claimed to be a manager and his name was Bruce. So after 4 attempts to purchase a car from them I am glad it turned out to be horrible and would never look here again. More

My wife bought a car from Horne Kia several years ago. When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she wa When she returned to the dealership to try to sell it back -- something that a Horne salesperson had tried to get her to do for over a year -- she was informed that she would be offered well below the market value for the car, since it had been in an accident (with frame damage) before she purchased it. This information was not disclosed to us before she bought the vehicle. You're not required to disclose accident info in Arizona, and we should have checked the vehicle history on our own -- but the lack of transparency is shady at best, and dangerous at worst. If you're in the market for a Kia, we'd highly recommend taking your business elsewhere. More

I went her to look at a nice Buick. I had looked this car up online and this car met some of my qualifications. When I look online the total for the car included taxes and fees was around 16 thousand. I went up online and this car met some of my qualifications. When I look online the total for the car included taxes and fees was around 16 thousand. I went in for a test drive and what quoted 18 thousand. They were unwilling to budge even a penny and just wanted to start the loan application. They didn't want to do any negotiating at all. The man kept well you know cars are on shortage if you go to any lot you'll see they barely have cars.(like sir there are a lot of car lots near you I could go to those lots) He kept saying well new cars don't have chips now and this car had a chip. However, she was not moving from that 18 thousand car. So I left because it was not the car I absolutely wanted and they were unwilling to even negotiate. The person I was speaking with online emailed me and said to come back in and we could talk but I already went in and was told no. Why would I drive back to be told no again when they keep saying their own internet price was wrong. They have bad service and need to fix the price if its not the correct price. The person who took me on the test drive was fairly new and was really sweet, but clearly didn't know what he was doing because he had to continuous go talk to someone and it seemed as he was just repeating versus just knowing what he was talking about. More

I had an appointment but arrived to see 3 long lines of cars ahead of me. But it took less time than I planned and Shannon Weisbeck helped me navigate the process so it was easy after all. I’ve never had b cars ahead of me. But it took less time than I planned and Shannon Weisbeck helped me navigate the process so it was easy after all. I’ve never had bad service here in over 7 years. More

I'm always happy with my service here. Jason Ross is always helpful and courteous. Thank you! always helpful and courteous. Thank you! More

Had one person ghost me then the next “VIP” rep tell me they had a car, then it was the wrong stock, then after they ran my credit it was the wrong price with a 2k surcharge. Even after that I was ok and l they had a car, then it was the wrong stock, then after they ran my credit it was the wrong price with a 2k surcharge. Even after that I was ok and let them know I would come in and the rep told me they sold it because he had to go home. 2 people worst experience at a dealership no More

Careful with this dealership. They advertise a low price for a car and get you with $3,000 in worthless dealer add-ins. Also a $600 required maintenance contract. for a car and get you with $3,000 in worthless dealer add-ins. Also a $600 required maintenance contract. More

Thanks to Melanie, Al and Tom it was a great beginning to a great overall weekend. Our car buying experience from communicating over the internet to the in person purchase was amazing. We left there feelin a great overall weekend. Our car buying experience from communicating over the internet to the in person purchase was amazing. We left there feeling like friends and family and not just another sale. I recommend this dealership to anyone looking to purchase a New or Used vehicle. Their service and friendly attitude and professionalism are on point. Thank you All. More

If you are interested in being stressed by the strong degree of games this is your dealership. First - was told they do not provide online quotes via email to local buyers. Second - they beat any local p degree of games this is your dealership. First - was told they do not provide online quotes via email to local buyers. Second - they beat any local price. I was originally contacted by David Hughes an Internet Manager. When I told him that's not how I do business he said, "let me know if you change your mind." Prior to writing this review I reached out to Joshua Bauman - General Manager with my concerns and in hopes a deal was possible. What I got back was that dealer add-on's are non-negotiable and they beat any price inclusive of such. Any educated, credit qualified buyer who knows about the car buying purchase shares the cringe-worthy nature of these fees and can opt as I did to take my business elsewhere. Do not be fooled by the low prices online as they have thousands on top for fees and add-ons. Regardless of whatever they respond with know this...you have been warned. More