Horne Kia

If you are interested in being stressed by the strong degree of games this is your dealership. First - was told they do not provide online quotes via email to local buyers. Second - they beat any local p degree of games this is your dealership. First - was told they do not provide online quotes via email to local buyers. Second - they beat any local price. I was originally contacted by David Hughes an Internet Manager. When I told him that's not how I do business he said, "let me know if you change your mind." Prior to writing this review I reached out to Joshua Bauman - General Manager with my concerns and in hopes a deal was possible. What I got back was that dealer add-on's are non-negotiable and they beat any price inclusive of such. Any educated, credit qualified buyer who knows about the car buying purchase shares the cringe-worthy nature of these fees and can opt as I did to take my business elsewhere. Do not be fooled by the low prices online as they have thousands on top for fees and add-ons. Regardless of whatever they respond with know this...you have been warned. More

I am new to AZ...Josh Kirby was the gentleman who assisted me with my appointment...excellent service, minimal wait, and I felt Josh made the proper suggestions for optimal care of my new vehicle..he assisted me with my appointment...excellent service, minimal wait, and I felt Josh made the proper suggestions for optimal care of my new vehicle..he was very friendly and kind.I will definitely be back to Horne Kia in the future for all my car care. More

Beyond disgusted with Josh and the entire team at Kia. Now I know where the term he's like a "sleezy car salesman comes from." They will lie about anything to make a penny. Please take your business elsew Now I know where the term he's like a "sleezy car salesman comes from." They will lie about anything to make a penny. Please take your business elsewhere!!! If I could give them a negative star I will. More

Absolutely fantastic service! Took my car to Mark Kia and was told nothing was wrong. Horne Kia actually inspected my car and fixed the problem. Soooo grateful to actually find a place that cared about the c was told nothing was wrong. Horne Kia actually inspected my car and fixed the problem. Soooo grateful to actually find a place that cared about the customer. Thank you Horne Kia!!! More

Bruce Mortensen helped us find the car that fit all our needs and wants. He was very knowledgeable and understand. Bruce was not pushy and by far the best salesman we have ever had. We will be recommending needs and wants. He was very knowledgeable and understand. Bruce was not pushy and by far the best salesman we have ever had. We will be recommending Bruce to anyone in search of a new or used car. More

I'm going to stick to the facts of my experience which in all honesty was a nightmare. I was contacted by the salesman Haidar via text message about an inquiry I had placed about a vehicle I may be intereste all honesty was a nightmare. I was contacted by the salesman Haidar via text message about an inquiry I had placed about a vehicle I may be interested in.I explained my situation NUMEROUS times that I was in a new car and wanted to move on from it into something different, it was made crystal clear to Haidar I would not put any money down and the monthly payment could not exceed $360, this could not be made any clearer to Haidar, he was sending me text message after text message asking me to come into the dealership where he could get the "best deal" if I am there in person, I explained I would prefer to see something virtually and if it looked god I would come right down, Haidar refused to provide me any numbers (I know what I was asking was impossible) Haidar assured me they were blowing cars out and he could help, I explained the parameters once again, I provided Haidar with the trade in information per his request Haidar did inform me he has seen his people giving $5000 over KBB but I need to be there to show i'm serious. Haidar was again informed of my restrictions, I agreed to come down to the dealership for him to look at the car. Everything went further downhill from here, I texted Haidar when I arrived and he came running down the sidewalk waving his hands-on the air franticly upon meeting Haidar he asked for my keys so he could do the appraisal and we wold look at numbers we went inside, I waited at a desk while Haidar went out to "appraise" the car when he came back we chatted for a few minutes which was highly insulting and rude, while we were sitting there Haidar asked if I could understand him with his accent I told him yes he stated he was from the middle east (ok wonderful what does that have to do with putting a deal together) Haidar asked if I could put $2k, $1k down $500 down I ONCE AGAIN informed him I would not be putting a dollar down, Haidar then proceeded to ask me with a smart attitude "did you run out of money?" What is that about ,very rude he disappeared to the "numbers guy" When Haidar came back he provided the 4 square sales sheet and started to go over it, there were 3 options first was $2000 down and $500+ per month second $1000 Down about $500 per month and to cap it off the guy looks me in the eye completely serious and tell me $12k down and about $380 per month WTH did this clown not listen!!! This was also after being offered $17k for my trade in which is 2 weeks old with 400 miles on it, I asked him where all the extra cash was for my trade in, the sales girl said I was receiving rebates WTH again, I told Haidar he had lied to mean all avenues. This was classic sleazy used car salesman tactics and salesman lying to do anything to get someone in the door. My time was wasted, my gas was wasted, my vehicle wear and tear was affected by this person. I would never purchase a vehicle from this dealership if it was a buck. Their Genera Manager emailed me a follow up asking again for my business WTH do these people harass intentionally? No apology nothing I did inform his via email that I should receive some type of compensation of $250 which is what my time wasted is worth, i'll hold my breath. Stay away sleepy tactics, rude, dishonest practices. More

I always have exceptional service at Horne Kia.The lobby is clean area to wait during service.I always feel like I'm being taken care of at Kia.Jason Ross is my service man...he always remembers me and take is clean area to wait during service.I always feel like I'm being taken care of at Kia.Jason Ross is my service man...he always remembers me and takes excellent care of me and my Optima! More

An exceptional experience to fix a problem on my 2011 Sorento. They went all out including giving me transportation home to return next day to pickup my car. I have owned this car for nearly 10 years a Sorento. They went all out including giving me transportation home to return next day to pickup my car. I have owned this car for nearly 10 years and have always been treated well at Horne More

Shannon was extremely helpful, he was knowledgeable, and professional, courtious, and explained everything in detail.. Thanks Shannon for your professionalism, I look forward to seeing you stain..😊..... professional, courtious, and explained everything in detail.. Thanks Shannon for your professionalism, I look forward to seeing you stain..😊..... More

Had to revisit the dealership to arrange getting the windows of the new car tinted. Haidar meet me in the show room and very quickly got my visit organized with the correct contact. Very efficient. Than windows of the new car tinted. Haidar meet me in the show room and very quickly got my visit organized with the correct contact. Very efficient. Thank you. More