Horne Kia
Gilbert, AZ
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726 Reviews of Horne Kia
They want to sell premium cars but they behave like a used car dealership. The salesperson was aggressive. I get that you want to sell a car but holding the keys of the customers trade in hostage is not used car dealership. The salesperson was aggressive. I get that you want to sell a car but holding the keys of the customers trade in hostage is not the way to do it. I am used to dealing with luxury car dealers and this experience was something I could have live without. The car I bought is great. But never buying again due to the dealership experience. More
Second time buying a car from this dealership. Service is very good in all department. I just keep coming back here because of ms. Barbara Bloss. She takes care of me finding a car and making sure I’m happy very good in all department. I just keep coming back here because of ms. Barbara Bloss. She takes care of me finding a car and making sure I’m happy even and even after buying from her she’s always assist me in everything. From maintenance questions and other stuff vehicle related. She’s going to make sure that everything is good before she leaves you. Thank you so much ms barbs. More
Great service and little pressure Haidar Fadlallah was fabulous. He made sure he understood what we wanted and helped to answer each question we had. The first time we met him was clos Haidar Fadlallah was fabulous. He made sure he understood what we wanted and helped to answer each question we had. The first time we met him was close to closing time but he took time and showed us what we were looking for. He was helpful with our trade-in and we were given more than expected! More
Amazing service Took all the time in the world with us to make sure we got the price and car we wanted. I will be so happy to come back in the future just to work wit Took all the time in the world with us to make sure we got the price and car we wanted. I will be so happy to come back in the future just to work with him! Ask for him next time you come in! More
Darrell was very nice, knowledgeable and kind. I appreciated how much time he spent explaining everything. I would definitely buy a car from Darrell again! Go Horne Kia, you’re the tops! appreciated how much time he spent explaining everything. I would definitely buy a car from Darrell again! Go Horne Kia, you’re the tops! More
Haidar is such a nice person! I personally recommend going to him if you decide to come to Kia. Always gives you and good price and is very honest. going to him if you decide to come to Kia. Always gives you and good price and is very honest. More
Scam Artist-Deceptive SCAM DEALER-THINK TWICE BEFORE WASTING YOUR TIME I am looking to purchase a 2nd used vehicle, I found a nice 2007 Honda CRV-used vehicle at Horne Kia SCAM DEALER-THINK TWICE BEFORE WASTING YOUR TIME I am looking to purchase a 2nd used vehicle, I found a nice 2007 Honda CRV-used vehicle at Horne Kia. It is advertised on Auto Trader for $6950. I text the dealer to make sure the vehicle is in stock and receive confirmation it is. I drive from South Scottsdale to Gilbert (about a 25-30min drive) to go see and drive the vehicle. My fiancé and I get there, we walk the lot a good 10 mins looking for the vehicle, and finally find it. We walked around the vehicle and looked inside, with no salesman in sight we finally after 20 mins walked into the showroom to ask for help. This is where we see 4 grown men with an umbrella chasing a bug out of the showroom. A salesman finally acknowledges us and agrees to get the key and meet us at the vehicle. We walk back outside and wait another 15 mins at the vehicle no one comes out with the key. We walk back to the showroom; all the salespeople are in the glass room. Finally, one walks out and says, “we can’t find the key”! You are kidding right? Nope, so since we drove all the way out there, we said let’s work the numbers to see if we want to drive all the way back out the next day once they find the key. The salesman, who lacked a lot in a “professional” appearance, goes into the glass room and comes back with a number of over $10k, for a car advertised at $6950, and KBB on the Auto trader add giving a price range of $5900-7700. So, we ask did you figure this using common core math? That’s when he proceeds to tell us of the dealer add on’s- • Window tint warranty on a car with factory tint • Armoral Paint protectant • Anti-Theft device • Window Glass etching I say you realize this is a 2007, I do not want or need any of that on a 12-year-old vehicle. I understand paying cash a lot of the money they would make on the deal is not there, but not problem. Warranty on factory tint? While we are sitting with the salesman another salesman walks by and starts locking up the showroom. From the moment we stepped foot on the lot it felt like going there to buy a car was an inconvenience to the employees. Had the add on Auto trader clearly stated TTL+ DAO’s I would have never driven 30 mins to waste my evening. The salesman then proceeds to point at a picture of the owner on the wall and says, “you will need to take your issue up with him”!!!! I have never in all my car purchases ever experienced such an unprofessional and shady car shopping experience. Yes, Jesse James use to rob people but at least he used a gun!! These are plain clothes thieves!!! RUN DON’T WALK FROM THIS DEALER!!! I also plan to contact the Attorney General in the morning to make sure these business practices are legal. Very short-sighted way to do business! More
Great Customer service from Haider We were looking for a replacement vehicle for my wife and wanted to look at the Sorento. We happened to be very fortunate that Haider was the salespe We were looking for a replacement vehicle for my wife and wanted to look at the Sorento. We happened to be very fortunate that Haider was the salesperson we talked to at the dealership. He was very friendly and knowledgeable. He listened to what we were looking for in a car and the fact that we had seen prices for some of the cars online and showed us vehicles that fit out interest. We ended up choosing a used Sorento. I would definitely recommend Haider as a salesperson as he was knowledgeable about all the products we asked him about and made every effort to get us what we wanted while not being pushy. More
I should be a “0” STAR By far the worst dealership I’ve dealt with. I communicated back and forth with a salesperson from this location, confirmed what I had been offered el By far the worst dealership I’ve dealt with. I communicated back and forth with a salesperson from this location, confirmed what I had been offered elsewhere and what I was looking for. I was reassured numerous times that the deal was “good to go”. Once again, before I took the afternoon off work, drove 40 minutes to the dealership I was told “yes, we can make that work” When I arrived and got the process going I was shown my payment - $85 more PER MONTH than anywhere else and not at all what I was promised. I even showed them my communication of what I was promised and they still said “I needed to be willing to give a little” No, they didn’t agree to MSRP as promised. Later, after my afternoon was wasted I was told they could come down on price”. Which means I walked in thinking I had an agreement and they still tried to screw me. This is where car dealerships get a bad name. If you want any sort of ethics, stay far away from any Horne dealership More



