Horne Kia

We had not heard that much about Horne Kia and it is located about 1 1/2 miles from our home. You couldn't get more convenient. All the gentlemen that helped us with the purchase of our car were very p located about 1 1/2 miles from our home. You couldn't get more convenient. All the gentlemen that helped us with the purchase of our car were very personable. They made us very comfortable and we walked away happy with our purchase. More

I really, really had a wonderful experience working with I really, really had a wonderful experience working with Chris Nall and Rob in Finance. My head is still realing about all the new changes in purchas I really, really had a wonderful experience working with Chris Nall and Rob in Finance. My head is still realing about all the new changes in purchasing a new car (it's been over 15 years), but Chris made it so easy for me. After I had made my last car purchase, I remember the regret, because I still had so many more questions to ask, but was given the run-around. The patience Chris took, answering all my questions, working out my payment plan, with that type of excellent customer service, I have no regrets, and for that I'm grateful. More

Was looking at cars in lot, never pressured by salesmen, gave me another sales person till Jina came out. He was very knowegable, reason I picked the car I did. The whole process purchasing the car was ex gave me another sales person till Jina came out. He was very knowegable, reason I picked the car I did. The whole process purchasing the car was excellent. The best I have been treated since I came to Az. in 6 years. More

It was great i needed a oil change they had me in and out in 45 minutes and even had donuts and coffee for me it was perfect in 45 minutes and even had donuts and coffee for me it was perfect More

somewhere around the 15th vehicle purchase in my adulthood and by far this was the most satisfying experience. the personnel, environment and the product are all first class. and the price...wow. we adulthood and by far this was the most satisfying experience. the personnel, environment and the product are all first class. and the price...wow. we only had to counter-offer once and our deal was accepted. as long as i'm a resident in the Phoenix area, i will be a repeat customer at Horne Kia for my vehicle needs. More

I would rate all 10s if I could. Nicest people ever at Horne Kia. I have never been treated so good when looking at cars. That in itself made me possitve I wanted to buy from them. The salesman, Floyd , Horne Kia. I have never been treated so good when looking at cars. That in itself made me possitve I wanted to buy from them. The salesman, Floyd , was wonderful. No pressure, friendly and honest. Thank you Floyd, I LOVE my new Kia Soul. More

Purchased a new Kia Soul, The vehicle comes with the Black Shadow Paint and some minor scratches were found on the vehicle, One one area an attempt was made to buff them out by someone. The vehicle als Black Shadow Paint and some minor scratches were found on the vehicle, One one area an attempt was made to buff them out by someone. The vehicle also has a slight pull to the right. We brought the vehicle back to the dealership one Friday and contacted the salesman whom I had notified previously of the issues, He examined the paint and brought back a manager by the name of Jason who examined the areas and drove the car around to someone in the back of the dealership while my wife and I conversed with our salesman, Dean, who helped us make an appointment with the service department to address the issue of the front end pull. Jason came back and told us to bring in the Soul that next Tuesday and the paint issue and alignment would be addressed. My wife went back that day, waited for two hours and was told nothing was done. Nick in service told her the car was put up on a rack and nothing unusual was found, She was also informed by Nick that after 1000 miles, Kia Souls will NATURALLY HAVE A PULL TO THE RIGHTt!!! She also was told that natural curves in the road will force a pull to the right (why not to the left?). The paint issue was not corrected, the excuse was that the technicians were told by Jason that the paint problem was on the INSIDE, not outside! My wife was furious and left, calling me later on in the day on this, When I called Jason that Tuesday, he promised to look into this and stated the dealership did not want to lose our business and would have to contact a manager (Nick;s boss) in the service department. It is Saturday and of yet I have not heard back from the dealership. I am 60 years old and have had in my lifetime, six new cars, all in Washington State. With that in mind, I have never experiences such poor customer service treatment. I have absolutely no confidence in this dealership now and am stating my case not out of bitterness but try to alert others that in my opinion, if you are looking for a Kia, avoid this dealership. Don't make the mistake my wife and I did by choosing Horne Kia. More

customer awareness, courtisy, and timely processing led to a very possitive and pleasurable procurement experience. I would recommend this dealership to anyone looking to procure a KIA vehicle. to a very possitive and pleasurable procurement experience. I would recommend this dealership to anyone looking to procure a KIA vehicle. More

This is the 2nd car we have bougth there we think they are great! I can not wait to get my next new car there as well. are great! I can not wait to get my next new car there as well. More

I have purchased over 15 new vehicles in my lifetime but due to Gina & Obe this was my most pleasant vehicle purchase. Horne Kia is my new favorite dealership and we wouldn't purchase another vehicle withou due to Gina & Obe this was my most pleasant vehicle purchase. Horne Kia is my new favorite dealership and we wouldn't purchase another vehicle without going to Horne Kia. Everyone we met was very knowledgeable, professional and so friendly. Thank you Gina and thank you Obe! More