Horne Mazda

A misleading experience with significant financial loss and no proper support. I cannot recommend Horne Mazda to anyone. The dealership’s sales approach appeared to guide customers primarily toward the and no proper support. I cannot recommend Horne Mazda to anyone. The dealership’s sales approach appeared to guide customers primarily toward the option they preferred to sell, rather than presenting all choices transparently. In my case, this resulted in considerable financial loss and disappointment, without any meaningful acknowledgment afterward. On August 10, 2025, I visited Horne Mazda in Arizona to discuss the lease-end return of my 2023 CX-5 (~38,000 miles). My original plan was to return the vehicle, with an estimated penalty of about $1,200 plus other fees. The sales representative insisted that the penalty would be much higher and strongly pushed me toward a trade-in for a new vehicle. Despite my repeated requests, I was never provided with written documentation comparing the lease-return option with the trade-in. The discussion lasted several hours and focused solely on the trade-in. Before signing, I again asked about the lease-return penalty. I was only shown a phone calculation of approximately $14,000, without any written proof. The next day, I returned to the dealership to clarify the penalty and the total cost for returning the vehicle only. At that point, I was reluctantly shown a service record dated the same day as the contract, which had not been provided to me during the entire sales process. This record listed my CX-5 mileage as 99,633 miles, while the actual service record from July 19, 2025 at the same dealership showed 37,714 miles. This discrepancy of more than 60,000 miles in less than one month created confusion and led me to make a purchase under unclear circumstances. I ended up with a new vehicle I had not originally planned to buy, which caused an unexpected financial burden. In addition, after the contract was signed, my concerns were not properly addressed and follow-up support was lacking. More

I had a wonderful experience with Nolan Redway, Internet Sales Manager at Horne Mazda Tempe. Nolan was professional, attentive, and made the process easy and stress-free. The Horne Mazda Tempe team was also Sales Manager at Horne Mazda Tempe. Nolan was professional, attentive, and made the process easy and stress-free. The Horne Mazda Tempe team was also friendly, welcoming, and great to work with. There was a real delay in processing my check, but once they got around to depositing my check, it was handled, cleared and completed, and I want to emphasize that Nolan was excellent throughout and always kept communication clear. I truly appreciate the care and service I received — highly recommend Nolan and the Horne Mazda Tempe team if you’re considering a Mazda! More

Very clean dealership. Bailey at the service desk has been outstanding all 3 of my visits for maintenance. Miranda in sales, was also a very kind and charming young Lady. Bailey at the service desk has been outstanding all 3 of my visits for maintenance. Miranda in sales, was also a very kind and charming young Lady. Overall, a very good service department in the dealership! Keep up the good work! More

My Sales Person was Collin and he was very helpful and professional! He went beyond the call of duty to make sure all my needs were met. He was very patient with me as I probably wasn’t the easiest person professional! He went beyond the call of duty to make sure all my needs were met. He was very patient with me as I probably wasn’t the easiest person to satisfy! LOL! Everyone else there was also very professional as well as the finance manage Rocio. This is a great place to do business!!! More

Work was performed very well and took less time than they predicted. Bailey was excellent to work with. Dealership was spotless and service area is well layed out predicted. Bailey was excellent to work with. Dealership was spotless and service area is well layed out More

Go to a dealership they said. Never ever do that worst mistake coming to this dealership. Unless ur an extremely wealthy individual that can afford whatever can be thrown at u whe Never ever do that worst mistake coming to this dealership. Unless ur an extremely wealthy individual that can afford whatever can be thrown at u when buying their problem cars. I REPEAT NEVER COME HERE. Avoid at all costs. Negative stars if I could for Paul whoever More

Great service assisted with pricing. Awesome team work. BLewis went above to ensure sale went fine. Awesome team work. BLewis went above to ensure sale went fine. More

My sales representative and finance mgr were very helpful and professional. No pressure to purchase and very helpful on all questions I had regarding the car and financing. and professional. No pressure to purchase and very helpful on all questions I had regarding the car and financing. More

Very competent staff. They listen to you and are willing to deal with you. They make buying a new car pleasant and timely. The dealership itself is very comfortable and They listen to you and are willing to deal with you. They make buying a new car pleasant and timely. The dealership itself is very comfortable and relaxing. One of te best dealerships I’ve ever encountered! More

They do an ok job but have a tendency to try to add on items that are neither necessary or required. Always take time to investigate suggested repairs to make sure you are doing what is necessary. items that are neither necessary or required. Always take time to investigate suggested repairs to make sure you are doing what is necessary. More