Horne Mazda

My salesperson Chad was EXCELLENT! Great follow up before and after the sale. The Finance Manager Zach, made the deal happen. Overall a very good experience. Great follow up before and after the sale. The Finance Manager Zach, made the deal happen. Overall a very good experience. More

I went in to inquire about a 2022 Mazda CX5 Carbon I went in to inquire about a 2022 Mazda CX5 Carbon Edition on January 28, 2022 after speaking with the Internet Sales Manager. Spouse and I used a I went in to inquire about a 2022 Mazda CX5 Carbon Edition on January 28, 2022 after speaking with the Internet Sales Manager. Spouse and I used a car buying service through our government employee bank to obtain the best possible deal making all dealers compete for the best sale price. Horne Mazda (Tempe) Internet Sales Team Manager was very responsive in communication and competitive amongst other offers from competing dealers in our area. This is the reason why we chose to give this dealer a try despite other reviews. Our Honest Feedback: - Dealership was very clean and modern in appearance - Internet Sales Manager was very good to work with, a personable person who we felt comfortable working with - Sales Manager was also polite, friendly and made us feel the same towards him. - Both these representatives at Horne Mazda seemed to be very honest and straight forward with us about pricing and the out the door price. - Vehicle we wanted was present and pulled up for us to look at upon arrival (6 miles on odometer) - process was very straight forward and numbers matched on paper as what they said verbally in the end (Thank you for that). Of course we had to prove competing offers from other dealers on paper which wasn't a problem. - We have an older BMW SUV that we had driven there inquiring about trade-in, the value resulted in a $1500.00 offer. The lowest offer we had received and obviously declined. We kept the vehicle. It's worth $6000 all day long, I work on cars and know this was not the best trade in offer. Don't blame the dealer for that offer, older cars break and may be hard to get rid of, understood. Folks need to be aware and prepared for that if you are depending on these funds towards a down payment. right not be the beat place for trade value. I don't think they really want to deal with trade-ins because it requires work, people and more salaries to deal with trade in vehicles. Its a small dealership. - Documentation signing went smoothly and we were out the door fairly quickly, however we noticed a few couple things about the "Mandatory Dealer Add ONs" paperwork that we did not like: DEALER ADD ONS: 1). PAINT & INTERIOR: No installation date of exterior paint and interior Smartshield Protection Plan ($899) on the paperwork. The date was fixed (added) a few days later at the dealer (thank you). I verified Smartshield registration by calling Smartshield however, there is no proof the products were actually applied according to Smartshield, they are only able to validate the vehicle was registered by the dealer under the program with nationwide warranty (which it was registered). No paint protection residue visible anywhere that normally is obvious and visible somewhere on the car. It's magic protectant (snake oil). 2). Window Tint: We were "verbally told" the tint was installed at the dealer, 3M brand and if there is any issues return to the dealer. There is no paperwork, no receipt, describing a date of installation, type of tint, brand, darkness/legality shade, etc... CONCERN: If I move out of state or the area, who do I contact regarding a tint problem (peeling, fading, discoloring, etc..) needing repair or replacement? Where is the nationwide warranty for the tint job? DEALER RESPONSE IN PERSON: Call us and we will work it out in the future should you have any issues.......... PROBLEM: What if Horne Mazda in Tempe closes? What if Horne Mazda mysteriously loses my vehicle VIN# as being on their lot? Now we are stuck with tint and have to pay for removal (expensive) of old tint and reapplication of a new tint (more expensive). . By choosing my own product, tinting my own vehicle and obtaining a warranty through a reputable installer backed by a well known brand, I can pay once and have a long term warranty nationwide. This is why I despise 'Dealer ADD ONs". It's an overpriced scam and a quick way to make a lot of money in my opinion. 3) Window Etching Plan: Paperwork present, installed on vehicle AFTER PURCHASE DETAILED INSPECTION: - Scratches on hood, vertical and horizontal from what appears to be (speculating) from an automatic car wash as this could be the only way a brand new car with 6 miles on the odometer has these kinds of scratches, unless it was from the detail person applying the Smartshield Paint Protection? I will never know but someone knew those scratches were there. - Hood latch would not open on JAN 30, 2022 after driving for an hour and stopping to fill up with gasoline, also to check fluids under the hood because we smelled a burning smell like oil burning. Went home to figure out this hood latch problem ( I'm a mechanic). - After multiple attempts and finally getting the hood to open, found Broken plastic pieces wedged between the hood latch mechanism, causing the latch to bind and the finger lever and preventing the hood from opening. Removed plastic pieces to free hood latch and the hood latch returned to an operable state but, wasn't sure how safe as Mazda Parts Database for 2022 has not been released yet as of FEB 5, 2022. ACTION: Took to Dealer on FEB 4, 2022 for hood latch diagnostic rendering the vehicle safe to drive and operating as designed. CONCERN: if there is no parts database for a technician to see the design of a hood latch including all assembled parts, then how can you say the hood latch is safe and operating as designed when the owner is recovering broken plastic pieces stuck in the hood latch causing it not to open? - Oil spilled on engine from factory and engine bath was covered in what appears to be a shipping oil causing a burning oil smell inside the cabin when the. engine gets hot ( getting better each day) RECOMMENDATION & PREVENTION OF CUSTOMERS ARRIVING WITH THESE KINDS OF COMPLAINTS ON A NEW CAR FROM YOUR DEALER: 1) Conduct a pre-delivery inspection on the vehicle, record the problems and fix them before you place it on the lot for sale. Cover the car inch by inch and fix it on the spot before any detail work gets done, before any paint protection, window tint, etc...... INSPECTION IS FIRST! ********Pre-Delivery Inspection was not conducted, copy of inspection not provided to purchasing owner at time of sale, form was blank in the glove box and I had to request the inspection to be conducted the following week after purchase to feel safe and comfortable in this car. Something is wrong in this dealership[p. There is a disconnect between service and sales and very unorganized. *******INITIALLY DENIED COPY OF INSPECTION BY SERVICE WORKER, then after finally getting a little frustrated (after their attitudes) and I firmed my voice that a customer is authorized a copy (not the original) of the inspection document for peace of mind the car has been checked and safe to drive by the selling dealer. I've always obtained a dealer vehicle inspection copy with a new car purchase. 2). END RESULT: Vehicle was inspected by dealer technician, although I disagree it is completely fine, I have a receipt of inspection so when the hood flies open on the highway and causes an accident, I have a written record/receipt of the concern and inspection by this dealer. SERVICE DEPARTMENT: I'll be straight up honest here, these people are rude, they do not want customers, they do not want to listen to customers complain about broken parts on a brand new car, and Missing inspection records. They didn't like my laundry list of things I had concerns with. I felt like they knew I was coming and just wanted to do the bare minimum to get me to shut up and get me out of there. Even commenting about times are tough right now, quality is down, things are not normal... That's an excuse! SERVICE BAY AREA: Outdoors (where they work on your car); no climate control for mechanics and just a roof over their head. I would not want to work at this Mazda dealership. Just by interacting with people inside over a few hours, I can tell there is a serious disconnect somewhere and people internally are not meshed like a team. Complaints I had about scratches on the paint, cargo cover missing, tow eyelet missing was referred to the sales team, however I had already consulted with the sales team and was told to go through service department. Messy organization in this place. Sales team seemed good to work with including correcting the missing dates on forms and missing pages on dealer add ons. Really would have liked to have a receipt for the tint for warranty purposes. Very friendly sales staff. Just the service department sucks and needs an attitude adjustment. Future service will never be here. I'll shop locally and probably use Chapman Mazda which I've already spoke with and wish I would have went there initially. A good deal or fair deal is not always the best deal! Shop wisely! Recommend walking into the service department and speaking with folks before you talk to sales. Sales is a one time deal, Service is long term. That's how I would gauge my next purchase. More

1. Bought a brand new Mazda CX5 in Oct 2017. Because i wouldn't buy an extended warranty they charged me a higher finance rate.. .After letting someone else know they did call me and fix the problem. 2. wouldn't buy an extended warranty they charged me a higher finance rate.. .After letting someone else know they did call me and fix the problem. 2. When the AZ weather heated up all my dashboard functions lit up alerting me that the smart brakes, camera, etc were not working. After letting the dealer know, they assured me it was because it was probably because of the heat and everything would still work. My question: why would they sell that car in AZ or at least warn consumers? 3. At 27,000, the engine light came on and no factory warranty. I made an APPOINTMENT to get a diagnostic. At the end of the day they never got around to it.. Just to diagnose the issue? Why make an appt??? 4. DON'T buy a Mazda...I'm shopping for a brand that stands by the products and the service they sell! More

I went here with the intention to purchase a 2021 Mazda CX-30, listed for $22,500 online. When I got the the dealership and test drove it I was in love. I made up my mind. That was going to be my car. My b CX-30, listed for $22,500 online. When I got the the dealership and test drove it I was in love. I made up my mind. That was going to be my car. My budget was around $25,000 and we all know cars are negotiable. The salesman Tory did a great job explaining features and seemed very optimistic when I explained the financial situation I was comfortable with. Unfortunately the manager at this location is not motivated to sell. The a manager claimed there was $5,000 worth of add-ons to the car. This felt like a lie because the first add on listed was $800 worth of tinting and the car sat on the lot with 0 window tint. I decided I couldn’t trust that they had actually added on paint protection and the rest of these invisible add-ons. The basically said the lowest they could let the car go for was $31,000. They also made it sound like I wouldn’t qualify for any in house financing because I’m a young first time car buyer. I took my business over to CardinaleWay Mazda Mesa and had a completely different experience. I ended up in a 2021 CX-5 for less than Horne wanted to sell me the CX-30 for, and qualifies for 0.9% financing for 60 months. Their customer service at CardinaleWay is unmatched. My parents have owned over 10 cars in their married life and even they have said that CardinaleWay was the best car buying experience they’ve ever had, and they weren’t even the ones buying the car. It seriously felt like they were taking money off the price just for the xxxx of it. Don’t waste your time here, take yourself to CardinaleWay Mazda Mesa and save yourself the hassle of dealing with Horne. It will be one of your better car buying experiences. Daniel and Donny at CardinaleWay were my salesmen and they were by far the best people I met over the 5 car lots I visited multiple times during my search for a car. More

Do not buy from Horne Mazda!!!!! I enquired by phone about a new 2020 Mazda CX-9 grand touring and Ken the salesman told me to come down and test drive it. I drove the 20 miles in 22 minutes. I arrive about a new 2020 Mazda CX-9 grand touring and Ken the salesman told me to come down and test drive it. I drove the 20 miles in 22 minutes. I arrived to find out that they had just sold the car they have had in inventory for over a year in the 22 minutes it took me to drive there. They were happy to let me know they had other CX-9's in inventory that they would be happy to show me. I purchased a new CX-5 GT from Cardinale way Mesa Mazda last year and had an excellent experience. I purchased a new 2015 CX-9 GT from Moore (the dealership that Horne bought 5 years ago) and Moore Mazda was excellent. I purchased a new 2008 CX-9 GT from Henderson Mazda and that as well was an excellent experience. As you can see I am a Mazda fan and experienced at buying new from reputable and honest Mazda dealers. Horne Mazda in neither. They are clearly using bait and switch tactics to try to get people into the dealership. Save yourself the headache and look at any of the other Mazda dealers in town. A friend had a great experience with Berge Mazda. I had a great experience at Cardinale Way Mesa Mazda. More

They just give you the Run Around I called and email 3 different times to get the out the door price on a vehicle and all they did was ask alot of question. Never once I mention i was I called and email 3 different times to get the out the door price on a vehicle and all they did was ask alot of question. Never once I mention i was going to finance and they wanted to cross qualify me. Took my business else where. After I told the sale man that he decide not to message back or say thank you for your time. Guess he got sore about not selling. Oh well More

Jarrod Reger is the Bomb! I'm over 50 and Jarrod is the first car salesman I have ever recommended in my life! He is honest and easy to work with. There is no pressure...jus I'm over 50 and Jarrod is the first car salesman I have ever recommended in my life! He is honest and easy to work with. There is no pressure...just facts. I ended up buying a CX-5 and love it so far. He needs to train the salespeople at Toyota. I like their cars as well, but Mazda and Jarrod received my business this time. Thanks Jarrod (not even sure if you look at these.) More

Used SUV Purchase Had a great experience purchasing a used CX5! Josh was professional! No pressure, kind, well versed in the product. He made the process easy! I had Had a great experience purchasing a used CX5! Josh was professional! No pressure, kind, well versed in the product. He made the process easy! I had a lot of questions since I hadn’t purchased a vehicle in many years. Josh was patient informative. Bridgette in finance was also great- again, not pushy, but informative. They both worked hard to help me get into a new(ish) car. In addition, the process moved quickly. We were in and out in just a couple of hours. Thanks guys! More

Thank you for making it easy! Thank you Kahi, and Alex, you made it so easy to choose your dealership - Kahi I think you know everything about the CX-5 you were so friendly and pro Thank you Kahi, and Alex, you made it so easy to choose your dealership - Kahi I think you know everything about the CX-5 you were so friendly and professional the entire time, it was a pleasure to work with you on my new SUV, Alex thanks so much for assisting Kahi and sealing the deal. Everyone I worked with at Horne Mazda was amazing, we arrived very late but no one was put out, all worked together and our experience was Stella, just as it should be when buying a new car. Thanks Bridget for staying very late! Donald you have a beautiful dealership, I highly recommend Horne Mazda! More

very easy experience My Mazda 6 lease was ending and my husband had been sick for 3 1/2 weeks. I did not have time to mess around. I told Jarrod what I was looking for a My Mazda 6 lease was ending and my husband had been sick for 3 1/2 weeks. I did not have time to mess around. I told Jarrod what I was looking for and for how much. He went to Alex, they got me what I wanted and made the entire process painless for me. And now I have a new CX-5! More