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House Chevrolet Cadillac - Service Center

Owatonna, MN

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588 Reviews

588 Reviews of House Chevrolet Cadillac - Service Center

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August 05, 2022

Service was great. I did mention when tech was lowering car in video I couldn’t hear what he was saying More

by jenmcdonough92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Fincher
Aug 05, 2022 -

House Chevrolet Cadillac responded

Thank you so much for taking the time to share your feedback with us. We work hard to make sure our guests have a good experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The House Chevrolet Buick Cadillac Team

August 05, 2022

Great customer service from sales to service I would recommend this business to everyone I know More

by PKCEDARRANCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Fincher
Aug 08, 2022 -

House Chevrolet Cadillac responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, The House Chevrolet Buick Cadillac Team

July 29, 2022

Had my airbag replaced it took all afternoon then the next day they called and told me to bring it in again because they didn’t get the numbers right. Not happy with them! More

by Elliotjenkins
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kayla Fincher
Aug 01, 2022 -

House Chevrolet Cadillac responded

Elliot, thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The House Chevrolet Buick Cadillac Team

July 28, 2022

On time , courteous & helpful. Just what one should expect from your dealer. Keeps me coming back! More

by MAFIKSDAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason House, Greg House, DAS Admin, Kayla Fincher
Jul 28, 2022 -

House Chevrolet Cadillac responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The House Chevrolet Buick Cadillac Team

July 28, 2022

Very simple to schedule an appointment for service. Staff were professional and knew what they were talking about. The work done by the technician(s) was top notch. They sent a video over explaining an More

by sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Fincher, Melanie Lura
Jul 29, 2022 -

House Chevrolet Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The House Chevrolet Buick Cadillac Team

July 26, 2022

Professional prompt and friendly service. Appreciate the video and text updates. Will come back again. More

by david.a.thamert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Fincher, Melanie Lura
Jul 28, 2022 -

House Chevrolet Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The House Chevrolet Buick Cadillac Team

July 23, 2022

People out front need to communicate better with the mechanics. Wanted a tire rotation and the mechanic said it didn’t need that. But it did. Person out fron said it was done. Had to go back next day. D More

by Reddogandmary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mechanic should do what the customer wants. More communication needed. , Kayla Fincher, Melanie Lura
Jul 23, 2022 -

Reddogandmary responded

Not now

July 16, 2022

Kayla, Melanie and Xavier were an awesome team. They got me in right away, assesses my vehicle, and even had to customize an existing part because it was no longer available. I was impressed. Th More

by peter.guenther920
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier, Kayla Fincher, Melanie Lura
Jul 19, 2022 -

House Chevrolet Cadillac responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, The House Chevrolet Buick Cadillac Team

July 15, 2022

Very good service and was done quick. People were very friendly and helpful. Kept me updated on service status. More

by MSHELMERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Fincher, Melanie Lura
Jul 17, 2022 -

House Chevrolet Cadillac responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The House Chevrolet Buick Cadillac Team

July 12, 2022

Staff was very nice and friendly. I was emailed a short video of an assessment of my vehicle; under the hood, tires, and exhaust. They would cooment if they saw any issues. More

by lisa.johnson1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melanie Lura
Jul 14, 2022 -

House Chevrolet Cadillac responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, The House Chevrolet Buick Cadillac Team

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