Howard Bentley Buick GMC

I would give zero stars if I could. I purchased a brand-new vehicle here less than a year ago, trusted them with every bit of service, and they’ve destroyed my confidence in both the de I purchased a brand-new vehicle here less than a year ago, trusted them with every bit of service, and they’ve destroyed my confidence in both the dealership and the brand. During a basic oil change, their service department forgot to put the oil cap back on. I unknowingly drove an hour home with oil spilling under the hood of a new car. When I checked, there was still oil residue left everywhere even after they “cleaned it up.” The cabin doesn’t reek, but there’s a constant reminder under the hood of how careless this mistake was. This wasn’t just sloppy — it was dangerous. A brand-new car, serviced only here, and they couldn’t handle the most basic task correctly. And this wasn’t the first time I lost trust. When I purchased the vehicle, the finance team misled me into believing I was the primary owner on the loan, only for me to find out later that they had switched the paperwork and made me the cosigner. I asked about it at signing and was reassured, only to be blindsided when the paperwork arrived in the mail. That kind of deception isn’t a misunderstanding — it’s a tactic. Since the oil cap incident, I’ve been promised things like extended warranty coverage, but once financing fell through on another deal, those promises disappeared and communication stopped. That tells me everything I need to know: this dealership will dangle solutions only when it benefits them, not when it’s simply the right thing to do for a customer they put at risk. If you value honesty, accountability, or basic competence, do yourself a favor and look elsewhere. I will never trust this dealership again More

I can’t say enough about my buying experience with Howard Bentley Buick GMC! I live about 150 miles north of the dealership and did about 90% of the deal via text, email, and phone. When I arrived at the dea Bentley Buick GMC! I live about 150 miles north of the dealership and did about 90% of the deal via text, email, and phone. When I arrived at the dealership (even though they will deliver FREE within 225 miles), Jeff Davenport quickly greeted me and took me directly to my truck. Everything was 100% transparent, and their prices beat the Nashville-area dealers’ prices by $3,000 - $5,000. Even the finance portion of the transaction was easy. Tyler showed me what they had to offer and was not pushy in the least. If you’re looking for a great deal on a new GMC truck, give Jeff Davenport a call at Howard Bentley Buick GMC. You’ll be glad you did! More

I bought a 2023 Sierra AT4 new 08/18/2023. Truck is still excellent condition with 23,000 miles. Went to trade up to a 2024 Sierra 2500 HD AT4 on 08/19/2024 (one year later) and they offered m Truck is still excellent condition with 23,000 miles. Went to trade up to a 2024 Sierra 2500 HD AT4 on 08/19/2024 (one year later) and they offered me $21,380.37 less for my truck than I paid for it. A complete insult. I don't guess I'll ever be buying from this dealer again!!! More

Howard Bentley is the only repair shop I would even consider. Excellent service with a friendly staff of employees. The repair work made my vehicle feel brand new again. Thanks for a job well done! consider. Excellent service with a friendly staff of employees. The repair work made my vehicle feel brand new again. Thanks for a job well done! More

At first, there were some miscommunication issues but once everything was clear this was the best car-buying experience I've ever had. Taylor and Skyler were incredibly professional and went out of thei once everything was clear this was the best car-buying experience I've ever had. Taylor and Skyler were incredibly professional and went out of their way to make sure that everything was clear and easy. The digital signing process was the smoothest I've seen from any dealership. They even delivered it to my house 300 miles away full of fuel. If you want a transparent and simple car-buying process, reach out to these guys. They will definitely take care of you. More

Vilma Lopez the salesperson that helped me and guided me through everything. She was a tremendous help and helped me get the truck I needed at a great price; I was able to get a low APR. She made me feel co through everything. She was a tremendous help and helped me get the truck I needed at a great price; I was able to get a low APR. She made me feel comfortable, and she understood me very well! She's awesome! More