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Huber Collision

4.9

7 Lifetime Reviews

2303 1/2 Jefferson Davis Hwy, Fredericksburg, Virginia 22401 Directions
Sales: (540) 361-1310

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7 Reviews of Huber Collision

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December 08, 2017

"Repair outstanding "

- NielK

Excellent repair. Completed when they said it was to be done. All employee contact was outstanding. I would recommend their collision repair to everyone. There were no surprises

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Recommend Dealer
Yes
Employees Worked With
Sheila Hall
June 12, 2017

"It's never fun to damage a brand new car (two weeks old)"

- Steven Tuminaro

I got my new 2017 Mercedes E-class car hung-up on a parking curb, and pulled the bumper loose from the body (UGH!). Huber Collision fully restored the car. Their service was excellent -- from the reception desk, to the estimator, to the work itself. They kept me informed of their progress throughout the process, and my final bill was actually lower than their initial estimate. It's still not fun to damage a brand new car, but Huber Collision made the repair process as painless and stress-free as possible. I would definitely recommend them for any body-work you may need. They are real professionals, with customer service not often seen these days. Thank You, Huber Collision.

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Recommend Dealer
Yes
Employees Worked With
Amber Harper (front desk; Sheila Hall (Estimator
June 08, 2017

"Great service ... with a caveat."

- Brian

I brought my 2016 Subaru Outback in for damage to the drivers-side, rear quarter-panel. The estimate process was quick and painless; I was in and out. They informed the insurance company, and everything was set. All I had to do was come in a few days later, there was an Enterprise person there to take me to my rental car that I was to use during the repair process. Every two days while they had my car, they would call with a nice update, letting me know how the repairs were going. After [about] 2 and a half weeks, they called me to let me know the car was ready. When I picked it up, the damaged area looked fantastic; you absolutely could not tell there was ever any damage. They even detailed the car for me, it looked great. Now, here is the caveat, there are two of them. They called me 1 hour and 45 minutes before they closed for the day to tell me the car was ready. They also informed the insurance company about this as well. The insurance company said that they would no longer pay for the rental past Huber's close time. I work an hour away - without traffic - from Huber, and had to hustle to get back to Huber to pick up my car before the rental company had to start charging me for the vehicle. I wish they would have waited until the next day to let me know, so I could have had more time to pick up my vehicle. This leads to caveat #2. By the time I got to Huber, they were :15 minutes from closing, so I had to quickly check in with Huber, and move my stuff from the rental car to my car. I did a quick once-over of the damaged area and drove home, which is about 3 miles from Huber. When I got home, I noticed some damage that had not been on the car when I brought it into Huber. It is not bad damage, a small gash that looks like something hit it, but is damage ... down to the metal. Huber was closed at this point, so I had to wait until the next morning to go back to show them the damage that was done to my car while in their care. Who looks at a non-damaged area of a car for new damage when they leave a repair center? A manager looked it over and informed me that, because I left with the car, that there is no way they could be liable for the damage. This was upsetting. What Huber should do is what all rental car companies do when you rent a car. When I dropped off my car, they should have walked around and noted all existing damage with me. When I picked up the car, they should have done another walk-around. As it is, nobody even went over my car with me at all. They just handed me my keys and pointed to my car in their parking lot. I attribute this to them calling me at the last minute. Like I said, I wasn't even able to get there until :15 minutes before they closed; I assume all of the main staff had already gone home for the day, and couldn't do a walk-around with me. Although I am happy with the repairs, I am extremely unhappy with them causing extra damage and not taking responsibility for it. If you use Huber, make sure they do a walk-around with you before and after. Insist upon it!

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Recommend Dealer
Yes
Employees Worked With
Shelia Hall, Amber Harper
June 01, 2017

"quick service, quality job"

- Leigh49

my truck was repaired quickly and to my satisfaction. the people there were courteous and helpful. they made a bad situation into a positive outcome.

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Yes
Employees Worked With
don't remember
May 26, 2017

"Had a good experience "

- Klasmom

Was happy with work done and would recommend them to friends and family. They did an excellent job on my car. They kept us informed of the progress on our car.

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Yes
Employees Worked With
Ashley Hiltiny
May 24, 2017

"My experience "

- Penny Stevens

Amanda at the front desk was very pleasant. She knew who I was as I walked into the front doors of Huber.... She explained everything to me when I dropped my CRV off as well as when it was all done. I had many questions for her since this was my first time with Huber as well as Enterprise Rental which worked out perfectly for me. Everything was so streamlined and never missed a beat. I was very pleased and would recommend Huber to anyone who needs their auto repaired! They even cleaned the inside and out of it... Amazing! Thank you everyone!! Penny

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Yes
Employees Worked With
Jermaine, and written by Antonio Guevara
May 24, 2017

"Everyone was great."

- Carol`s car

The Service that I got from everyone was great, Couldn`t have asked for anything better than that. The first person I saw was Vickie who was great, she walked me through everything that was going to be done and had Enterprise pick me up for a rental. And when the car was ready she called to let me know and when I picked it up she took care of the paper work and got the car for me and check to see if everything was okay. I thanked her for all the help she gave me.

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Recommend Dealer
Yes
Employees Worked With
Sheila,(adjuster),Vickie(front desk),Colleen,(called to let me know that it was in the shop)
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