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Hudson Honda - Service Center

West New York, NJ

4.4
2,376 Reviews

2,376 Reviews of Hudson Honda - Service Center

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November 23, 2020

Everything that I have gone for servicing Benjamin has taken care of me. Very polite and very helpful. Also keeps me informed. All great service. More

by AMRODRIGUEZ1208
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Uquillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Hudson Honda responded

AMRODRIGUEZ1208, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

November 19, 2020

Service was fine. 2 hrs is a bit long and costly for oil change. Woman who took payment was not pleasant neither wearing masks hand sanitizer? More

by CITICAT
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jhan Duque
Nov 23, 2020 -

Hudson Honda responded

CITICAT, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

November 18, 2020

Gustavo Rios was extremely kind professional and efficient! Please consider giving him a raise! He was bilingual even though I spoke English he was able to switch back into English and also help me More

by LESLIEDUNCAN232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Nov 23, 2020 -

Hudson Honda responded

Leslie, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

November 16, 2020

The finance man that took a care of my financing, I went back and asked for a removal of my gap insurance and extended warranty. He sent his assistant who was very nice to hand me the documents and sign the More

by robertamendez25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Gomez, Joshua Miranda
Nov 23, 2020 -

Hudson Honda responded

Roberta, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

November 12, 2020

I think when you guys have listed multiple offers or service specials going on on ur website, you should recommend or suggest/apply those yourself. More

by AmanMani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Rios
Nov 16, 2020 -

Hudson Honda responded

Hi AmanMani, We are sorry you had a negative experience with us recently. We promise the next time you are in for a service that won't happen again. We hope you give us the chance to turn your experience around.

November 11, 2020

Benjamin was very professional and explained everything to me. Thanks Ben for GREAT CUSTOMER SERVICE! Hudson Honda need a lot more people like Benjamin! He also kept in touch and gave me all my updates on More

by Joann.Gonzalez38@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Uquillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Hudson Honda responded

Hi Joann, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

November 09, 2020

Tube que esperar por mucho tiempo la persona que está cobrando por los servicio ruda y atendiendo de mala gana horrible experiencia, nunca más regreso More

by ESPINOC75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jhan Duque
Nov 09, 2020 -

Hudson Honda responded

ESPINOC75, Lamento mucho la experiencia negativa que tuviste recientemente. Llámeme lo antes posible al (973)705-9300 extensión 232. Thank you,  Howard Newman Corporate Customer Relations Manager

November 07, 2020

Service wasn’t that long. The service personnel Benjamin was very nice. I was able to use the promo coupon. Waiting room was not crowded. More

by CILCASQUEJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Uquillas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Hudson Honda responded

CILCASQUEJO, Thank you for taking the time out to write us such a positive review! It is always so rewarding to hear that customers are pleased with our dealerships. We are so happy you had such a great experience with us.

November 06, 2020

Showed up for our recall service appointment and were told "we don't have the part, when can we reschedule your app" no phone call to let us know not to come in, no apologies. Very unprofessional. I call More

by Miki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sharon Sutich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Benjamin Uquillas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Regis Larkin, Gustavo Rios, Jhan Duque, Chris Gomez
Nov 09, 2020 -

Hudson Honda responded

Miki, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

November 04, 2020

58 dollar oil change!Paramus Honda is not a dump and 58 dollar oil change! Paramus Honda is not a dump and they only charge 44. This location is a dumpster sewer ripoff. Also, they suggest 2500 dollars More

by RMAGUSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo Rios
Nov 04, 2020 -

Hudson Honda responded

RMAGUSSON, Thank you for taking the time to give us your feedback. We are so sorry that you had a negative experience with Honda. Our goal is the total satisfaction of our customers, and to provide a positive experience. We would like to get more detail about your visit. Please contact our Corporate Customer Relations Manager, Howard Newman at 973-705-9300 ext. 232 at your earliest convenience. We SINCERELY apologize and look forward to resolving this issue with a valued customer like you!

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