Hudson Nissan of North Charleston - Service Center

Worst have oil change scheduled and they said it would be 2.5 hours. Previously they stripped my skid plate bolts so I couldn’t go elsewhere. The worst. 2.5 hours. Previously they stripped my skid plate bolts so I couldn’t go elsewhere. The worst. More

This is going to be a long review but everyone needs to know what the practice is for people who buy from this dealership. So the experience started off lovely I give them customer service was great when t know what the practice is for people who buy from this dealership. So the experience started off lovely I give them customer service was great when they wanted money. So after I was approved for my car a Hyundai Tucson everything seemed ok. I test drove the car I let them know that the tire was flat when they pulled it around for the test drive and I was told ok We are going to take care of it. So I said replace it correct the answer was yes ma’am. Ok drive off the next two days paperwork signed assured all maintenance was done. So I get a low pressure warming and a maintenance warning a mere two days after having the car. So I make an appointment I’m told before even coming oh they must have forgotten to reset the maintenance ticker and the tire must be cold shocked im like no this is the same tire that was flat it needs to be replaced. So I get there and I’m told they will repair but won’t replace so I’m instantly upset bc this shouldn’t be happening and I just got this vehicle. So they repair the tire tell me the maintenance was already done. Fast forward to April 11th I get my oil changed not at the dealership but it was changed. Fast forward again to two weeks ago I start noticing that the car is not accelerating as it should. So I make an appointment and drove it there for the appointment didn’t drive anywhere else but the dealership. So they are going over everything me either paying the diagnostic fee or the repair cost not both ok so I leave my car. This was a Saturday on that following Tuesday im called by an advisor named Patrick and I am told that the car needs a new engine and it would be 14000 dollars as if I’ve had this car for years. Mind you I purchase it the end of February literally the end of February. So I’m told to pay that or pay the 179 for the diagnostic fee. So as I’m sitting in my home in disbelief I decided to google my car and low and behold there is a recall on the engine where the campaign is to prevent the exact thing that happened to my vehicle from happening and the safety recall is for the exact thing that happened to my vehicle. Now mind you I know there is nothing that states a dealership can’t sell a used car with a recall on it but wow they had this car sitting on their lot for months with an open recall didn’t get it serviced sold it to me and still didn’t have the human decency to say there is a recall on it. I don’t know what a 120 point inspection covers but clearly they dropped the ball on this one. I definitely will never ever do business with these people again. From the salesman Mickey to Casey the finance manager all the way to Patrick the service technician. And that’s only because of the way things are being handled never an apology still after all of this they have yet to say well Ma’am there is a recall on this vehicle you should take it to Hyundai for maintenance it was pay us to tell you we sold you a janky vehicle. They have a way to tell your car needs an alignment but no way to know there is a recall. I don’t buy it. Beware this place seriously. More

I had a excellence experience with Patrick Martens in the service department who worked diligently on repairing my 2019 Nissan Frontier. He was very knowledgeable and professional in finding the answers with service department who worked diligently on repairing my 2019 Nissan Frontier. He was very knowledgeable and professional in finding the answers with the help of his supervisor Ashley Qualls together they were awesome in finding the problem and fixing it....what a great team! More

This morning I had some ocassional problems starting my 2017 Sentra. Oatrick Martens son\lved the problem and explained some other operator functions I could use in the future, He is a great rep for Nissan 2017 Sentra. Oatrick Martens son\lved the problem and explained some other operator functions I could use in the future, He is a great rep for Nissan. More

Ron Hannon was great got us in and out. It was a pretty easy process. I would definitely recommend Hudson Nissan of North Charleston to anyone easy process. I would definitely recommend Hudson Nissan of North Charleston to anyone More

Vehicle serviced on 3/8/2021. Routine service, but punctual, quick and professional. Service person, Joselyn Simmons was a very knowledgeable and personable individual. An overall excellent experience punctual, quick and professional. Service person, Joselyn Simmons was a very knowledgeable and personable individual. An overall excellent experience. More

Mike Garris you are the best. I was nervous about buying a car but mike put me at ease everybody was nice knew what they were doing. a car but mike put me at ease everybody was nice knew what they were doing. More

Fast courteous service! Clean lounge area. Service video was greatly appreciated. The actual service time was just what I needed and did not have to wait. was greatly appreciated. The actual service time was just what I needed and did not have to wait. More

Cindy G. was a terrific Service Rep who took care of my maintenance issues quickly, efficiently and professionally. The new service video showing you what the technician sees when he works on your car is k maintenance issues quickly, efficiently and professionally. The new service video showing you what the technician sees when he works on your car is kind of cool. More

I purchased a maintenance agreement for $850.00 with the preowned 2013 Hyundai Accent I purchased from them. They used the wrong oil every time they serviced it and I think it damaged the car because it is preowned 2013 Hyundai Accent I purchased from them. They used the wrong oil every time they serviced it and I think it damaged the car because it is using a lot of oil internally now. They would only reimburse me for what remained on the agreement and were abusive when I brought the mistake to their attention. I contacted Nissan, but they said they can't make them do anything. I really think they were trying to damage the car so I would need repairs and when I caught them, they got ugly. They should have apologized, offered to do any repairs needed and refunded the $850 for the maintenance plan caused by their negligence. More