Hudson Nissan of North Charleston - Service Center

Vehicle serviced on 3/8/2021. Routine service, but punctual, quick and professional. Service person, Joselyn Simmons was a very knowledgeable and personable individual. An overall excellent experience punctual, quick and professional. Service person, Joselyn Simmons was a very knowledgeable and personable individual. An overall excellent experience. More

Mike Garris you are the best. I was nervous about buying a car but mike put me at ease everybody was nice knew what they were doing. a car but mike put me at ease everybody was nice knew what they were doing. More

Fast courteous service! Clean lounge area. Service video was greatly appreciated. The actual service time was just what I needed and did not have to wait. was greatly appreciated. The actual service time was just what I needed and did not have to wait. More

Cindy G. was a terrific Service Rep who took care of my maintenance issues quickly, efficiently and professionally. The new service video showing you what the technician sees when he works on your car is k maintenance issues quickly, efficiently and professionally. The new service video showing you what the technician sees when he works on your car is kind of cool. More

I purchased a maintenance agreement for $850.00 with the preowned 2013 Hyundai Accent I purchased from them. They used the wrong oil every time they serviced it and I think it damaged the car because it is preowned 2013 Hyundai Accent I purchased from them. They used the wrong oil every time they serviced it and I think it damaged the car because it is using a lot of oil internally now. They would only reimburse me for what remained on the agreement and were abusive when I brought the mistake to their attention. I contacted Nissan, but they said they can't make them do anything. I really think they were trying to damage the car so I would need repairs and when I caught them, they got ugly. They should have apologized, offered to do any repairs needed and refunded the $850 for the maintenance plan caused by their negligence. More

Complaint On 08/01/2020 I had a 1:50 appointment for an oil change and tire rotation at the north Charleston location. Once I gave the salesman Kenneth Stephen On 08/01/2020 I had a 1:50 appointment for an oil change and tire rotation at the north Charleston location. Once I gave the salesman Kenneth Stephenson I believe is his name. He immediately said that they had a wait time of 2.5 hours. So at first I said , no, I will reschedule. Then after thinking about it I said I would stay since I was already there. The rep came back and had me sign for the tire rotation. He came back 5 minutes later and said oh, they will not be finished until 5:30 so you have to reschedule. I asked why was I not informed that the wait time would be so long? He said it's because of Covid. I said the people that schedule the appointments should be notifying customers of the wait time. He said they're in Florida and they don't know the wait time. I said the fact that they work for the company means that they should know all of this information. I took time out of my day specifically for this appt. As I am standing there getting ready to get in my car. 3 other cars pulled up. I said what are you going to do about them? He goes, oh, they are getting ready to get the same speil. I was like wow, how inconsiderate. He basically gave me the impression he was just ready to go because he worked 60 hours. I just found the whole thing to be so inconsiderate of the customers time. All you had to do was pick up the phone and let us know. Don't waste my time and gas! Be a little bit more considerate of keeping your customers happy. Linda Sauls More

I had a great experience purchasing a car from Nissan! Rico was an excellent salesman and made the process super easy!! I would definitely recommend people to come here. Rico was an excellent salesman and made the process super easy!! I would definitely recommend people to come here. More

Elderly Woman Taken Advantage of by Hudson Nissan My mother is 66 year old widow who I truly feel that got taken advantage of by Hudson Nissan on Rivers Avenue. I will provide you quick summary of wha My mother is 66 year old widow who I truly feel that got taken advantage of by Hudson Nissan on Rivers Avenue. I will provide you quick summary of what’s going on and hopefully when we talk you can do full investigation on my mother’s behalf. Back in July 2019 my mother was having issues with her AC so she took it to AutoZone for them to do a diagnosis on it. They told her she needed an AC kit. My mom asked who do you recommend her taking the car too, and they recommend NTB. My mom had work done at NTB before so she knew who they were. So took it to them. After couple of back and forwards, them fixing the leaks they decided to change the compressor. They said they changed the compressor a couple times before they told my mom to take it to Nissan because they were out of options and wanted Nissan to put the car up on their diagnosis system. So my mom went back and forward with Nissan for couple months also. When Nissan told my mom her car was ready back on September 30th, she went to pick up her car and come to find out the car was still not blowing our AC. So being that my mom had returned their rental car they had to give her another rental car. Back in October 2019, my mom gets phone call from Jeffery Memering (who says he is a manager) telling my mom to bring the rental car back to Nissan. My mom was like ok, but is my car fixed and he would not really answer the question directly. He just said I need you to bring the car back. My mom hangs up, starts to worry then calls Jeffery Memering back and starts asking questions again. Jeffery proceeds to tell my mom that the rental car she is driving who involved in bank robbery and the General Manager of Hudson Nissan wanted that rental car returned ASAP. My mom started having anxiety attack and panicking because she thought the police was coming to her house to arrest her and she had did nothing wrong. As of May 8th, 2002, the police never called or even came by my mom’s house to talk to her about this suppose bank robbery she did with the rental car. That seems very strange to me. All Hudson Nissan wanted to do was get rid of my mom and her car issues because they didn’t know what else to do with her car and they didn’t want to fix it. Now you tell how a company like Hudson Nissan could do something like this so an elderly widow like this? This does not make sense that my mom has to drive around in 90 degree weather with a hot car that blows out air and she already has health issues. My mom just got of the hospital yesterday due to vertigo and other health issues. It’s sad that I had to come home from St. Louis to find out all of this and to find out my mom is riding around in hot car because Nissan still has NOT fixed her AC. This is unacceptable. I called the CEO of Nissan but they said he is out of the office right now due to covid-19 so they had me to file a complaint. They said someone should call me back by COB May 6, 2020. So I went back to Hudson Nissan on Rivers Avenue to talk to the sales manager and basically he is telling me that they will take a look at my mom’s car, but she will have to pay $212 diagnostic charge and they will NOT give her a loaner because of the “so called” bank robbery they claim she committed with their rental car that NO ONE can find a police report for. This is ridiculous and I told them all they do is lie and this is unacceptable of how they rail road this old woman like that. People should not treat people this way, but they really should not treat elderly people this way. More

2014 Nissan Sentra CVT transmission problems I experienced a CVT transmission problem with my 2014 Nissan Sentra. Adam Geist (Service Director) personally took care of me. Very minimal cost to my I experienced a CVT transmission problem with my 2014 Nissan Sentra. Adam Geist (Service Director) personally took care of me. Very minimal cost to my family. Great maintenance team at Hudson Nissan in North Charleston SC. My family will continue to be a “Nissan family” for years to come. Thanks Hudson Nissan! More

Misrepresentation at sale table Was sold a service plan at closing. I was told it included free oil change for 2 years with free gas at oil change, free car wash for 500.00. Now at Was sold a service plan at closing. I was told it included free oil change for 2 years with free gas at oil change, free car wash for 500.00. Now at 1st service no full tank of gas and no loaner car unless I spend money on service. I guess they needed to sell a unit. This sale was done by the manager Tommy. More