Hudson Nissan of North Charleston - Service Center

Misrepresentation at sale table Was sold a service plan at closing. I was told it included free oil change for 2 years with free gas at oil change, free car wash for 500.00. Now at Was sold a service plan at closing. I was told it included free oil change for 2 years with free gas at oil change, free car wash for 500.00. Now at 1st service no full tank of gas and no loaner car unless I spend money on service. I guess they needed to sell a unit. This sale was done by the manager Tommy. More

Total service Had a rough experience at the savannah hwy store. In less than a day Adam and Jeff had the truck back on the road, a TOTAL 180 of my previous experie Had a rough experience at the savannah hwy store. In less than a day Adam and Jeff had the truck back on the road, a TOTAL 180 of my previous experience. Adam Geist also called me to follow up the next day to make sure I was satisfied, 1000% service. The truck was washed and vacuumed. The staff was polite and prompt. Faith partially restored in Nissan and humanity. 11/10. More

Won't honor Perforation warranty Seeing the turnover in the dept I will never take or buy another Nissan vehicle, or take my vehicle there for servicing. I took my 2014 Nissan in for Seeing the turnover in the dept I will never take or buy another Nissan vehicle, or take my vehicle there for servicing. I took my 2014 Nissan in for routine maintenance as well as a recall to have the airbag computer reset. when I was it was done I showed the service adviser Jacob the paint just peeling off the front of the truck. I asked him if this was a common occurrence and he said "no". It was supposed to be covered under the perforation and corrosion warranty. He also said he would show it to his boss. and they would take pictures so they could send them to whoever there were going to send them in corporate. I left then a month went by and I realized no call no email, nothing. So I called the dealer and they said that Jacob had left and they had no idea what I was talking about. One of the girls I was speaking with told me to call Nissan Consumer Affairs, so I did. A guy named Brian called me very soon after that and I explained the situation to him. He said he would contact the dealer and get back to me. When he called back he said my story checked out and that Jacob didn't work there anymore and I should call Jason Miller. So I did "THREE" times and was told he was busy and they would take a message and give it to him. Well A week and no call. So I called Brian back and left a voicemail. A few days go by and I get a call from an Adam from consumer affairs, And that Brian was no longer there. So here I am back at square one. I am fed up with this dealer. Had problems in the past and now this! I have told everyone I know and they won't ever go there. So I hope the word get around and they clean up their act. I will never go there again! More

Bate and switch in the service department. I brought my vehicle in to fix the wheel well flare and was told by Jake Brock it has never checked but I needed exhaust brackets and exhaust work cos I brought my vehicle in to fix the wheel well flare and was told by Jake Brock it has never checked but I needed exhaust brackets and exhaust work costing $1300. I asked if that was covered under my warranty he said NO but after pressed he said he dont know and could not check. After asking him for a cost breakdown and description of the work to shop it around, I was told they will not have that until after the work was do. But he had the repair price ready for me. I will never will buy another vehicle at Hudson Nissan again!!!! More

Awesome. I am pleased with the service that I received from Hudson Nissan and I would recommend them to anyone and everyone I come in contact with. I am pleased with the service that I received from Hudson Nissan and I would recommend them to anyone and everyone I come in contact with. More

Like a nightmare from xxxx! I had heard Hudson Nissan had a good service dept. and Charleston Nissan didn't. I wish I had .known they were owned by the same company, I would have I had heard Hudson Nissan had a good service dept. and Charleston Nissan didn't. I wish I had .known they were owned by the same company, I would have driven another 50 or 100 miles for service! My problem with my 2007 Nissan Xterra (other than taking it to Hudson Nissan) was that the terminal that fits on the positive post on the battery was loose and couldn't be tightened anymore. So, in short, I wasn't getting a good connection from the positive post and this was draining the battery down. After calling the dealership about parts and labor costs, about $80, I was told to bring it in before 4:30. No problem, I drove the 50 miles from Walterboro and was there by a few minutes after 4:00. The lady who wrote up the service order was nice and knew what she was talking about. She told me it was not a big job and wouldn"t take but about an hour. So I walked around the lot some and went back to the lounge. I sat where I could watch them working on it in a bay next to the lounge. At first it seemed like they weren't quite sure about something, but they soon solved whatever the problem was. The same servicewoman came back with the bill (not quite as much as I thought) and I paid the cashier. The other lady said they were going to give it a quick wash, but it would only take a few minutes. Had I known then what I know now, I would have screamed don't do that! This is where everything started going downhill - and fast! As I pulled out of the dealership, a severe thunderstorm was about to hit the area. Funny thing, though, the mirror on the driver's side was almost to the point of flapping in the breeze! I know it was not and had never been that way before. So I pulled over as soon as I could, not easy with rush hour traffic on Rivers Ave., and rolled my window down. Sure enough, it was LOOSE, as in real loose. I called the Service Dept. and asked them what the heck they had done to my mirror. All this time it was getting stormier and darker, with the wind really whipping. It seemed the Service Dept. was about to close and could I bring it back first thing in the morning? After a few choice words, that loosely translated meant it was not convenient for me to drive another round trip of 100+ miles, the guy told me to bring it back when I could. I told him thanks for nothing. What a jerk, no not me, him! So I had no choice but to drive back. I think something else came loose on the mirror, because it's now hanging by one group of wires with a plug connecting them. Try driving in a severe thunderstorm when it's getting darker by the minute, with a mirror now hanging a foot lower than it should be. There is no way to see what is beside you on the driver's side - no way. Does this sound very dangerous and perhaps a basis for a lawsuit yet? But, it gets better. Less than a mile further, the mirror somehow becomes free of the plug wire holding it and I can hear it hit the road. Do you think I'm going to turn around and go look for it? Not in this lifetime, or any other. The way I see it, ALL responsibility and costs associated with replacing the mirror falls right in Hudson Nissan's lap. It is not my problem that they employ incompetent people who aren't qualified to wash a car. Plus the costs of the income I will lose as well as the gas I will have to buy. All this because of some idiot who must be as blind as a bat or just decided he probably be better off to keep his mouth shut! All I know is I'm looking forward to making that trip again. But I'm going to try to get off work tomorrow and go back - while I'm still good and mad and dying to give somebody a piece of my mind, preferably the Manager! More

Great Service, faster than most. 2nd car just purchased. I went in for 30,000 service , then traded it in for a new car. In under 3 hours we were driving away with a new car. Happy with all the great service I went in for 30,000 service , then traded it in for a new car. In under 3 hours we were driving away with a new car. Happy with all the great service. More

Service Department I would like to take this time to let you know how much my Husband and I really appreciated the service we received from Cindy when our Nissan Sentra I would like to take this time to let you know how much my Husband and I really appreciated the service we received from Cindy when our Nissan Sentra broke down near your dealership. We were traveling back home to Florida when our car broke down. We felt so discouraged and tired because we were stuck for 2 days and once we finally found out our transmission was gone and had to stay stuck in SC 4 more days and we did not know what we were going to do but thankfully my husband spoke to Cindy and explained to her our situation and she spoke with management and we received a loaner until our car was fixed. Thank you so much Cindy for going above and beyond to help us during our time of being stranded. We would definitely recommend Hudson Nissan service to everone we know. More

Service I took my 2012 Nissan Frontier in to this dealership The service consultant, Jeff Memering, was outstanding to work with. He kept me informed of the d I took my 2012 Nissan Frontier in to this dealership The service consultant, Jeff Memering, was outstanding to work with. He kept me informed of the diagnostics and repair costs. I had an addition issue with the vehicle and Jeff sent a tow truck at their expense and had the service department reevaluate the repairs and fixed the issue. I am still having some minor issues with the electrical system, but I would gladly work with Jeff again. People like him are what makes or breaks a dealer's reputation. More