
Huebner Subaru
Carrollton, OH
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7 Hours Planning to buy a Outback⦠Weāve been researching dealerships for a good 2 months trying to find a good dealer with a good selection of Outbacksā¦ā¦ā¦finally decided to make a road Weāve been researching dealerships for a good 2 months trying to find a good dealer with a good selection of Outbacksā¦ā¦ā¦finally decided to make a road trip to Carrollton,Ohio to HUEBNER CHEV.-SUBARU because of there good selection.This would mean a 3 hour drive each way but was pretty sure we were ready to buy and felt like it would be worth our while.I spoke with a salesman Friday to make sure they had plenty to look at and told him we would be there the next dayā¦ā¦called him again Saturday morning when they opened and verified we were leaving.we finally got there at 12;45 and spoke with a salesman(they were very busy)ā¦he took us back in his office for about 10 minutes while he found a salesman and then told us to wait in the showroom till he found one.About 20 minutes later a salesman did comeā¦ā¦ā¦and he even apologized for being so busyā¦ā¦ā¦but said quote āWe are closedāā¦ā¦ā¦exactly those wordsā¦ā¦that was it!ā¦ā¦ā¦ā¦ā¦NEEDLESS TO SAYā¦ā¦I was shocked and humiliated ā¦ā¦ā¦and swore to myself that I would never,ever, buy a Subaru ā¦(much less from them)ā¦BUT THE GOOD NEWS ISā¦ā¦ā¦ā¦ā¦we decided to stop at LOUIS THOMAS SUBARU in Parkersburg on the way homeā¦ā¦ā¦so 2 hours later we bought a BRAND SPANKāIN NEW SUBARU OUTBACK and payed cash for itā¦ā¦ā¦ā¦ā¦THE ENDā¦ā¦ā¦ā¦oh by the wayā¦ā¦ā¦no one ever mentioned they closed at 1:00PM ON A SATURDAY!!!!⦠More
Very pleasant. Low pressure. I didn't plan on buying a car on the day I went there, just shopping, but they had one I liked and the price seemed right. The salesman, Rob Forbes, a I didn't plan on buying a car on the day I went there, just shopping, but they had one I liked and the price seemed right. The salesman, Rob Forbes, answered my questions, took me for a ride and I was sold. Rob followed up with a phone call to see if I had any questions after driving the car for a few days. He said I could call him anytime I had any questions. More
Great price and great service My buying experience was made easy by lee laughlin and the price on my truck was the best I could find in a 500 mile radius. Highly recommend. Great s My buying experience was made easy by lee laughlin and the price on my truck was the best I could find in a 500 mile radius. Highly recommend. Great service and great prices More
Friendly, fast, laid back We had been on the hunt for a minivan for our family for several months. After narrowing down our search, my husband found a Dodge Grand Caravan for s We had been on the hunt for a minivan for our family for several months. After narrowing down our search, my husband found a Dodge Grand Caravan for sale at this location at a very good deal. It had all the features we were looking for in a vehicle and was priced better than other dealerships we had found. We drove an hour to this dealership from our home. We emailed the company on a Friday evening to let them know we wanted to come look at the vehicle and I received an after hours email acknowledging that they received my email and also asked if I had any questions they could answer and how I would prefer communication (text, email, call, etc). I appreciated that someone after hours reached out to us. We went the next day to be greeted as soon as we walked in, explained we wanted to see a van, and an associate named Shane assisted us that very moment by pulling the van around. He encouraged us to take it for a test drive and check it out and then ask any questions. We took it for a test drive and decided we were interested in purchasing. We sat down to talk numbers with Shane and were very happy that he was not pushy in any manner, he was very laid back, and answered all our questions. We did trade in a vehicle, which was looked at by one of their specialists, and we were very excited when they presented us with a generous offer that we did not expect. They were able to get us an interest rate lower than what we came in with and made all the paperwork a breeze. We walked out of the dealership with the minivan, not expecting to have it that quickly. This was one of the easiest car purchases I have ever made. I would definitely recommend Huebner to anyone looking for a vehicle. It was a laid back process, non pushy, and very friendly. I would also like to thank Shane Beohm for making the process enjoyable, easy, and not frustrating. More
First time buying from here. First time purchasing from Huebner and very satisfied with my experience. Honest people, and will find you what you want. Always there to help. I didn First time purchasing from Huebner and very satisfied with my experience. Honest people, and will find you what you want. Always there to help. I didnāt feel pushed into anything. More
Outstanding Experience! Kim Richards was absolutely amazing. She was extremely busy while I was there and was juggling four groups of customers. She made me feel like I was a Kim Richards was absolutely amazing. She was extremely busy while I was there and was juggling four groups of customers. She made me feel like I was a priority and was completely focused on me when she was with me. Sheās a true professional! While at the dealership, everyone was extremely friendly and went out of there way to greet me and make sure I was being taken care of. Adam Ketchum in finance was extremely nice, speedy, and thorough. He made the finance portion fun and even printed out my insurance cards for me. My entire experience was truly above and beyond other dealerships. I really recommend Huebner Subaru and would drive over an hour again to go here! More
Great to work with My wife and I decided to take our son for a drive to Carrollton to look for a new truck. We had no specifics that we were looking for but we fell for My wife and I decided to take our son for a drive to Carrollton to look for a new truck. We had no specifics that we were looking for but we fell for the 2019 Silverado trail boss! So we walked in the store and Brennan Thomas was right there to greet us. He was very welcoming to show us everything we had asked for. We did not walk away with the vehicle one day one but I had kept talking to Brennan continuously throughout the week. Needless to say we can to a great deal for the truck and also ended up driving away with a new equinox as well! Not only was Brennan great but everyone that works there was so friendly! The company makes you feel like you are part of the family. I highly recommend this dealership to everyone! They also had the lowest prices around!!!! More
Daughters First Car Ask for Katie! She assisted us with my daughters first car. If you want a salesperson that isnt pushy and makes you feel comfortable she is a great Ask for Katie! She assisted us with my daughters first car. If you want a salesperson that isnt pushy and makes you feel comfortable she is a great choice. Great experience at this dealership. They were all easy to work with and seemed to genuinely care. Not surprised they have been a successful business for many years. More
All around great! Traveled 2 hours to find the country open up to a bustling little town home to the Huebner dealership. Amazed by the people shopping and buying that Traveled 2 hours to find the country open up to a bustling little town home to the Huebner dealership. Amazed by the people shopping and buying that day and was thrilled to find exactly what we were looking for and that it was tagged with an amazing price. Nick was outstanding with customer service and personal attention even while juggling 2-3 other sales at the same time. I just canāt say enough good stuff about Nick, the dealership and our 2018 Suburban. More
Terrible correspondence I contacted this dealership in the hopes of negotiating a deal. I was told through chat a dealer with the details of my negotiation would be contactin I contacted this dealership in the hopes of negotiating a deal. I was told through chat a dealer with the details of my negotiation would be contacting me shortly. The next day, I get contacted by Brittany who is merely a Customer Service rep and is not an actual Salesperson, a very significant detail. She was emailing with me back and forth until she finally let out that she could not handle my inquiry, again after multiple emails talking about the details of the car and the pricing, because she is"here to get business for my dealership". All i wanted was a simple honest answer from a salesperson at this dealership and I never even got to talk to a salesperson. More