
Huffines Chevrolet Plano
Plano, TX
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Malia was very helpful in assisting us with our new car purchase. She took the time to show us several models to choose from. She found the right car to fit our budget. I will recommend friends and family purchase. She took the time to show us several models to choose from. She found the right car to fit our budget. I will recommend friends and family to see her, as their new car needs arise. More
I brought a Trail Blazer in for a state inspection and repair of a light over the license plate. I was initially met by Erin Thompson, since my normal Service Advisor, JR Lopez, was at lunch. She promptly repair of a light over the license plate. I was initially met by Erin Thompson, since my normal Service Advisor, JR Lopez, was at lunch. She promptly prepared the service request and initiated the service. Upon his return JR performed the follow-up and finalized the invoice. Melva quickly performed the checkout process and I was on my way. I have 3 vehicles I bring to Huffines for service. I am always treated with respect and friendliness. Two vehicles were purchased at Huffines and when the next is purchased it will probably be at Huffines and one of the main reasons will be the service department. You see a sales person one time but you see the service people many times. In my opinion they are the real face of the dealership. More
I have 2 Chevy vehicles. Every time I go into this dealership I get fast and efficient service. The job is done right the first time and the staff is always very nice. Never a problem! dealership I get fast and efficient service. The job is done right the first time and the staff is always very nice. Never a problem! More
I had the R/rear tire going flat with a nail in it. I drove in after I got off work and Reggie was there, thank heavens. He always helps me when I go there. This was on Thursday and Friday I had to get drove in after I got off work and Reggie was there, thank heavens. He always helps me when I go there. This was on Thursday and Friday I had to get up and go to work so I needed my car to be ready. He put air in the tire, showed me where the nail was. I told him I wanted to replace the tire. He checked to see if there was any in the size I needed. He arranged everything, I went in and sat in the waiting room. He came by and told me the price, etc. He is excellent and I really appreciate his comments about what was going on with my car. Within a few minutes he came back and said my car was ready and took me to the cashier, Cynthia. She is really great, very helpful and friendly. I am a widow, 71 years old, still working full time. I really appreciate Huffines Chevrolet Plano Service Department, and I LOVE my Impala. More
There are tons of places to take your car to have it worked on but I always choice Huffines in Plano because of the people that I get to work with. Frank Conti is not only my services advisor, I also c worked on but I always choice Huffines in Plano because of the people that I get to work with. Frank Conti is not only my services advisor, I also consider him as a friend and trust him 110%. I would also recommend him to everyone. Melva Walton makes spending my money fun. She always has a grin and a nice word to say. These two people keep me coming back. Thank you, Phil Taylor More
I have chosen Huffines since 2008 to work on my Saturn, because I have found them to be honest, provide great service (as quickly as possible) and courteous and pleasant. All the qualities you would want because I have found them to be honest, provide great service (as quickly as possible) and courteous and pleasant. All the qualities you would want in a dealership's service department. I will consider buying my next car from them. More
After weeks of doing research and deciding on a new Chevy Sonic, I worked with a wonderful sales person at Ray Huffines, Blair McElreath, to gather information on the exact car I wanted. With Blair expectin Sonic, I worked with a wonderful sales person at Ray Huffines, Blair McElreath, to gather information on the exact car I wanted. With Blair expecting me, I drove to Plano, TX from Tulsa, OK on a Saturday with my pre-approved Capital One auto loan financing check in hand, only to be insulted by Shane Dove, who, after 3 hours waiting with my daughter in the showroom, came in to try and bully me by saying that if I did not provide my social security number to "verify my identify" then they could not sell me the vehicle, even though they already had my driver's license, my proof of insurance, and the original, pre-approved Capital One "Blank Check" auto loan information. All I had to do was fill out the check and the sale was done. I had already been asked 3 times for my social security number on a credit application before Shane walked in and 3 times I explained that I already had my financing and was not going to provide my social as there was no need. After I refused, once again, to give my social to Shane, pointing out that they already had "verified my identity", he then informed me "it was company policy" and stated again that they could not sell me the vehicle without my social. This was not a cash transaction and they had more than enough information to "verify my identity". I would never recommend this dealership to anyone, especially to women, unless they change their sales tactics and practice of trying to intimidate customers. More
Mike Manfred was great to work with and my recent purchase of a Hyundai Sonata was my best car buying experience. Mike accommodated my Internet-based shopping by providing quotes via email before I purchase of a Hyundai Sonata was my best car buying experience. Mike accommodated my Internet-based shopping by providing quotes via email before I ever visited the dealer, and I was very happy with the prices that Mike quoted. I was able to test drive, purchase and drive away with a new car in about 2.5 hours. More
Melva always seeks to make sure the invoice reflects the appropriate charges and discounts. When it's not corrects, she gets it right. In a recent instance, Steve Gandy got involved and took care of the sit appropriate charges and discounts. When it's not corrects, she gets it right. In a recent instance, Steve Gandy got involved and took care of the situation in a very fair and appropriate manner. Keith Overturf has been my long time service advisor. He is quite simply the best! He explains in understandable terms the issues associated with servicing a vehicle, is courteous, helpful and focused on taking care of the customer. More
I had exceptional service from Erin and Ronni. I called in with an issue and Erin wanted to help. She got me in quick. When I arrived she was ready for me and was very pleasant. She did let me know that it in with an issue and Erin wanted to help. She got me in quick. When I arrived she was ready for me and was very pleasant. She did let me know that it could take all day and I was ok with that. She ended up calling after 3 hours and my vehicle was finished. I would rather be told that it might be all day then 3 or 4 hours and then it isn't finished. When I came back to get my car Erin let me know what was done and walked me to the cashier. The cashier Ronni was excellent and friendly. I would be happy to come back to Huffines Plano for great service again. More