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Huffines Chevrolet Plano
Plano, TX
2,556 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 16, 2013
Great dealer, highly recommended. Adam was great and made buying my vehicle a quick, enjoyable, and easy process. I will be returning in the future. buying my vehicle a quick, enjoyable, and easy process. I will be returning in the future. More
by ttut102
Employees Worked With
Adam Stephens
December 14, 2013
My heater went out in my '06 Chevy Equinox and I had already taken it to Stonebriar Chevrolet in Frisco to be serviced, as that was the closest dealership to my house. The so-called "customer service" I already taken it to Stonebriar Chevrolet in Frisco to be serviced, as that was the closest dealership to my house. The so-called "customer service" I received was the worst EVER. Beyond rude staff, no regard for the actual issue on my car- they just tried to find every other thing wrong so they could rack up a bill and get money out of me. I refused to have my car serviced there, called GM and they directed me to Huffines. The issue with my car was an extended warranty bulletin, so the issue was covered by GM. Steve and Susie took such great care of me and communicated the timeline of what was being done and when my car would be ready to pick up. They took care of the bill through GM- the only thing I paid for was my state inspection. They gave me a list of things my car could benefit from, but didn't try to cram repairs down my throat- which was nice, because most places will try to convince you that you "have to have this fixed or else…" I thoroughly enjoyed my service experience from the time I dropped my car off, to the time I paid out with Shirley and chatted with her for a few minutes. Thank you, Huffines, for taking the bad taste of GM that Stonebriar left with me. Definitely have my business from here on out! -Amanda Habenicht More
by AmandaHabenicht
Employees Worked With
Shirley, Susie Frazier, Steve Gandy
December 14, 2013
Frank always greets me with a professional and welcoming smile and takes care of my cars. I feel well taken care of and he answers all of my questions. I drive by 3 dealerships on my way to Plano, but I wou smile and takes care of my cars. I feel well taken care of and he answers all of my questions. I drive by 3 dealerships on my way to Plano, but I would not go anywhere else. I enjoy my experience every time. Melva Walton wraps up my experience with a smile and nice conversation. Great staff and a wonderful experience every time. More
by CarolDavis
Employees Worked With
Frank Conti, Melva Walton
December 14, 2013
Both Shirley and Melva were very friendly and accommodating. They made it a little easier to pay my bill. Keith was his usual great serviceman. He always keeps you well informed on the status of accommodating. They made it a little easier to pay my bill. Keith was his usual great serviceman. He always keeps you well informed on the status of service being performed and helps you understand exactly what was done. More
by alleycat2265
Employees Worked With
Shirley, Keith Overturf, Melva Walton
December 13, 2013
Erin and Shirley single handedly made experience enough to encourage all my friends to go to Huffines! Such a pleasure to work with and I look forward to seeing them in the future. to encourage all my friends to go to Huffines! Such a pleasure to work with and I look forward to seeing them in the future. More
by Tastribl
Employees Worked With
Erin Lloyd and Shirley
December 13, 2013
Setting up the appointment was easy. Greeted immediately upon arrival. Suggested other possible service. They were very prompt and helpful. In and out within an hour. upon arrival. Suggested other possible service. They were very prompt and helpful. In and out within an hour. More
by kbsaylor
Employees Worked With
Melva Walton
December 09, 2013
I love working with Susie -- she understands Saturns are different than any other car. She went above and beyond to try and get information regarding my OnStar problems. Ronnie was extremely friendly and different than any other car. She went above and beyond to try and get information regarding my OnStar problems. Ronnie was extremely friendly and helpful. Loved working with these two ladies and will definitely be back. More
by mzmel36
Employees Worked With
Ronni Cruz, Susie Frazier
December 09, 2013
The worst experience I have ever had. When working with used car sales, their staff was pleasant and knowledgable. When I decided to look at new sales, I was greatly disappointed. The "general manager" t used car sales, their staff was pleasant and knowledgable. When I decided to look at new sales, I was greatly disappointed. The "general manager" told me he would have the vehicle that I picked out pulled from another lot that day. When I wasn't contacted later, I went back to the dealership. I waited for over an hour while the original sales associate from the used car department continued to keep the sale moving forward and accommodate me. While the new car sales department lolly-gagged and gossiped. When I finally got tired of waiting after two hours, I went straight into the managers office and confronted him. He continued to beat around the bush and tell me that he couldn't have the car delivered if the other lot wouldn't give it up, when he had made false promises all day. His words were " don't push me!". I was disrespected and offended by his demeanor. Which developed into an altercation in his office. This is the dumbest salesman I have ever met. I reminded him previously that I was ready to cut a check for the full amount that day. Luckily, I took my business elsewhere. More
by Marksucks
December 07, 2013
Melva, Keith and Reggie have been helping me with my service needs for several years. They are all friendly, providing excellent customer service. They all are responsive to my questions and my car's service needs for several years. They are all friendly, providing excellent customer service. They all are responsive to my questions and my car's issues. I have confidence in all of them and I have recommended Keith and Reggie to several people in the past. Prices for repairs and service are high at all dealerships but if I receive good service and have confidence in the team (as I do at Huffines) then I feel I receive a good value. Thanks and I will continue to bring my car to Huffines. Gary W. Roberts More
by roberts1953
Employees Worked With
Reggie Pimento, Keith Overturf, Melva Walton
December 05, 2013
I have received excellent service from Huffines Plano for the five years that my Trailblazer has been serviced there. Erin Thompson is usually the advisor that I am assigned to when I bring my Trailblazer in the five years that my Trailblazer has been serviced there. Erin Thompson is usually the advisor that I am assigned to when I bring my Trailblazer in for service. Erin is always friendly and courteous when answering any questions I have about my vehicle. She is very knowledgeable about the products and services that are available for me. I would highly recommend Erin to anyone needing service for their vehicle. Shirley was my cashier the last time I had my Trailblazer serviced. She was very friendly and polite in processing my payment and getting my receipt ready. I would recommend Huffines to anyone and I trust them to service my Trailblazer. More
by Bakwov
