Huffines Chevrolet Plano
Plano, TX
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I gave Ray Huffines Chevrolet a call Tuesday July 16th, 2013 in the later afternoon to let them know I was heading on in. We got there and informed Mark Ackerman that we wanted to test drive the Camaro. 2013 in the later afternoon to let them know I was heading on in. We got there and informed Mark Ackerman that we wanted to test drive the Camaro. He stuck my 240lb husband in the little bitty backseat refusing to get in the backseat because he (the sales rep) was scared. Well, when you take a test drive in a Camaro you're wanting to experience power, correct? Mark said I had to follow a specific route that limited me to 40mph zones. Really? So much for trying to test out the power in the car. We returned back to the lot Mark informed us that if we wanted to stay with a good car to vear away from Chevy as Nissan, Toyota and Honda are better. Quite odd a sales person doesn't stick by the product he sells. Mark introduced us to his manager Darren Davis before we headed out the door. Darren Davis sat in the backseat of a 20-30 minute test drive in a 2014 Chevy Impala and up talked himself how he once worked at Boardwalk. We returned back to the lot at 10pm and he said for us to leave our car at the lot and to take the Chevy home to break it in as he was more than assured we would get the car. He did not have a business card for us to take with us nor the new fax number to Ray Huffines for me to fax in the paperwork, but he said no worries that he would text it to me first thing Wednesday morning. wednesday morning no text, i had to call and get it from the receptionist. I had Capital One fax to Darren at 930am our financial paperwork which I confirmed with Ray Huffines front desk receptionist that it came across and that she put in on his desk as requested by Darren. My husband called and left a message for Darren that evening to give us a call back as he never did. Thursday my husband left a voicemail for Darren the MANAGER and he never called back, so my husband left another message, but written with the receptionist to pass to Darren and never received a phone call back. Later Thursday I received a phone call from a third party company that Ray Huffines pays to retrieve reviews about customer service. It wasn't too pleasant. Mind you, I'm still rolling around in their brand new 2014 car. Friday comes around and my husband nor I received a phone call from Ray Huffines. I received another phone call from the 3rd party service paid by the owner of Ray Huffines for another review. So I "big time" complained about the lack of communication. Friday night after complaining, I received a phone call from Mark, ghasping "Oh, i bet you thought we forgot about you....." My thoughts...well, you did. He stated we were not approved for the car to go ahead and return it. The car was at $37,200. We got their Saturday at 11:30am, They tried putting us in a lower model impala, chrome trim to aluminum trim that was damaged on a brand new car with 175 miles on it with scratches on the inside plastic. Cheap horrible LT2 car for 3k less missing a lot of function and look of the LTZ. I told Darren it was damaged and he shrugged his shoulders and said hmm...that's interesting as if he didn't care. Then I told Darren that I was returning the Impala and not going into the lower model and he shrugged his shoulders. Then I said, i think we are going to Dodge and walked out the door as he SAID NOTHING but shrug his shoulders as he didn't care. Dodge in Mckinney was fabulous. Great customer service and they got the loan approval to buy a Challenger SRT-8. Look up the price on that! Chevrolet didn't care enough to try and get us in the 2014 37k sedan, but dodge got us into an 6.1 Hemi SRT-8 loaded. I highly advise that you see another Chevrolet dealership before wasting your time with Ray Huffines as we wasted a week. More
Thank you Randy Payne and Huffines of Plano, Texas. This was the best car buying experience I have ever had. There were none of the usual dealer games where you get one price on line or when you call and th was the best car buying experience I have ever had. There were none of the usual dealer games where you get one price on line or when you call and then get something different when you get to the dealership. No being passed around from one salesman to another. And NO trips back and forth to the manager to see if we can make a deal or not. The pricing was straight forward and explained clearly. The vehicle had no dealer add ons that inflate the price. All the folks were super friendly and my new car was presented to me in perfect condition. Once again, Thanks Randy and Huffines of Plano. More
We would not recommend Plano Hyundai to any reasonable person with good intentions. I visited Huffines Hyundai with my brother in law who was in the process of buying an SUV there. The energy was very person with good intentions. I visited Huffines Hyundai with my brother in law who was in the process of buying an SUV there. The energy was very uncomfortable, we spoke with a gentleman out front and decided we'd probably be better off buying at another Hyundai dealer. This was really a good starting point to test drive, feel and touch, but he decided make the purchase at Rockwall Hyundai instead. They were nice and the atmosphere was nice. The drive was worth it. We are saddened to hear how the lead general manager and managers treat their employees. Shame on them. More
Nick was great! It was our best car buying experience. We strongly recommend him, he was very helpful and genuinely interested in clarifying any questions we had, getting us a great deal and making the buyin strongly recommend him, he was very helpful and genuinely interested in clarifying any questions we had, getting us a great deal and making the buying process as smooth as possible. After the deal was done he took time to show us how everything worked in the car (Bluetooth, etc..) going above and beyond our expectation. Plus, we just love our new car (Sonata 2013)! More
I went to the dealership for an oil change on a vehicle we were about to turn back from a lease. As I was waiting I walked across the lot and Mr. Dozal came over to chat. I was really impressed with the fa we were about to turn back from a lease. As I was waiting I walked across the lot and Mr. Dozal came over to chat. I was really impressed with the fact he did not try to hard sell me. He answered all my questions. I went back later in the day to get an appraisal on my trade. We did buy a new Veloster and I am so happy as is my husband. Thank you Adrian our salesman and Ken the Sales Manager for making our buying experiance AWEEEEEESOME. More
I would like to thank Service Adviser Keith Overturf for going the extra mile in taking care of me and my car! I had an extended warranty issue and Keith took care of everything and made it hassle free for going the extra mile in taking care of me and my car! I had an extended warranty issue and Keith took care of everything and made it hassle free for me! Thanks Keith! More
I personally noticed Frank White by his persistence, I was about to give up on that deal when I first talked to him about 2012 Accent, but he kept his believe higher that I will come back to get the car, was about to give up on that deal when I first talked to him about 2012 Accent, but he kept his believe higher that I will come back to get the car, which I did. I truly loved his friendship because my first experience with Hyundai Plano was just amazed and I thanks God for him. Thank you Mr. Frank White for your kindness, I appreciated so much. More
My name is Cindy and Reggie Pimento is my Service Advisor. I cannot tell you how thankful I am to have Reggie as my "person" at your establishment. Not only is he always friendly, available and nic Advisor. I cannot tell you how thankful I am to have Reggie as my "person" at your establishment. Not only is he always friendly, available and nice, he makes each visit feel as though its our first by giving us exceptional customer service time after time. We used to do business with another GMC house and let me tell you at the time, my car was in the shop a lot due to continued problems. After a while I began to feel as though my car problems were a problem to them. That when we would call our then service person we didn't receive the warm fuzzy feeling on the other end of the line, but rather, there's another problem. Many years and a new car later, we're now with the Huffines Family and are there to stay. Although we didn't purchase my current vehicle there, we do service there. The last time I was in in early March 2013 I cannot tell you how important Reggie made me feel when he saw me and greeted me first thing that morning as I was there when you opened that day. Other customers were waiting for assistance and their Service Advisor as well. They way Reggie greeted me and said hello really made me feel as though I mattered and he was personally greeting me. I've referred friends to your establishment in the last year and they've ended up making purchases from your lot as well. I am happy to refer any friend or family member to you in return of the exceptional experience Reggie offers to me and my family with each service visit. In today's world customer service, good customer service is far and few and sadly not as strong as our society needs. I know a lot of companies who could benefit and need a person like Reggie in their corner. Huffines should be proud to say he's a part of their family. In closing, the WHY as to the rating I gave is because of Reggie's above and beyond kindness and caring. Thank you More
I have purchased 5 vehicles from various Huffine's Dealerships and have been very happy with our relationship. We dealt with James Patten (sales rep), Robert Spriggs (sales manager), Roger Cool (mech Dealerships and have been very happy with our relationship. We dealt with James Patten (sales rep), Robert Spriggs (sales manager), Roger Cool (mechanic) and Jay Taylor (finance) on this purchase and they made the purchase experience painless and pleasant. I go to Huffines because they are honest. Like most sales places, you can't blame them when they try to make money, but once they realize your all business, they respond in kind. Makes for a very professional and easy purchase experience. I will considere them again for a future purchase. RD More






