Huffines Chevrolet Plano

We came to Huffines to buy a new car. Greeted by the salesman Robert Roman. He said that exact car that we wanted will be available tomorrow, just need to transfer it form another Huffines dealership. H salesman Robert Roman. He said that exact car that we wanted will be available tomorrow, just need to transfer it form another Huffines dealership. He took out credit card for deposit. Called us back next day saying "your car is coming between today and tomorrow". I called him few days later and confronted. He finally admitted that he never had a car he "reserved" for us. That car was never "coming" and It's unlikely to get that car at all. - Robert Roman took our credit card as a deposit for the car that never existed! - Robert Roman led us on for days giving blatant lies about car that is "coming" while that car never existed in the first place! - Robert Roman tried to impress us by showing all great reviews on this website. Trying to appear friendly. I guess there's no such thing as honest salesman. Basically he was telling lies and leading us on. Preventing from going to other dealer and getting the car we wanted. He was trying to benefit his own business at the cost of customer's time and satisfaction. What's worse after this review I was contacted by dealership manager Roosevelt May and he was trying to downplay this as "miscommunication"! There was no miscommunication. I clearly explained what kind of car I wanted and salesman celarly told me that car is available and took my credit card for a deposit. No miscommunication. Only deception on Huffines Huyndai part. More

I was extremely happy with what I was told over the phone and online being exactly the same when I went to the dealership, no bait and switch here. These guys told it to me straight and I left with more than and online being exactly the same when I went to the dealership, no bait and switch here. These guys told it to me straight and I left with more than I thought I would paying less. Highly recommend. More

I have buying/leasing cars for many, many years and don't particularly like the experience. This is, perhaps, the most professional dealership I have ever dealt with. Don made my car buying experience except particularly like the experience. This is, perhaps, the most professional dealership I have ever dealt with. Don made my car buying experience exceptional by taking the time to explain every detail about the car I was buying. Roosevelt also helped in the process making sure the exact car i was looking for was at the dealership presenting up from the cost of the car, before I was willing to go to see them. They met the competing financing options with a credit union i had planned to use for less interest. They were both well-mannered, professionally dressed , caring & concerned. The best place I have purchased a car. More

To say I had an ATTITUDE change is an understatement. I chose internet sales because I detest car sales people and their procedures! I had the opportunity to speak with Mike Manfred and when Ken Winston e chose internet sales because I detest car sales people and their procedures! I had the opportunity to speak with Mike Manfred and when Ken Winston entered the room, my attitude magnified. With handbag on my shoulder and ready to go, I was not kind to Ken at all. I had driven a 2002 vehicle to the dealership and planned to drive it home before Ken entered the room. Ken's entrance reminded me of what I disliked about dealerships and sales people. I won't repeat what I said to him. Apparently Mike and Ken knew the quality of dealership and calibre of staff there, the brand and the product better than I. My negative attitude was snuffed out like a candle with the professionalism, friendliness, knowledge and caring attitude. This was the 4th dealership I had been in contact with in 3 days and I was very specific that I wanted a Chai Bronze Tucson GLS with limited extras. There was not one meeting my requirements to be found within a 250 mile radius. These guys delivered the perfect Chai Bronze Tucson GLS 2 days later! This was one of the most rewarding vehicle purchase experiences I have ever had and I will treasure the friends forever. Upon delivery Ken introduced me to Mr. May which was the "icing on the cake". Thank you Huffines Hyundai for my Chia Bronze Tucson which I absolutely love! More

My husband came home from running errands and said he found a 2011 Hyundai Elantra at Huffines in Plano. He swept me away from my activities to go car shopping; something I detest more than anything. I found a 2011 Hyundai Elantra at Huffines in Plano. He swept me away from my activities to go car shopping; something I detest more than anything. I was grumbling and cranky when we arrived at Huffines. Salesman, John Davis met with us to share his knowledge of the new Hyundai Elantra that hubby was interested in. John was friendly and had been tipped off by my husband that I disliked the entire car buying processl. John did not pressure me into car talk, but instead asked me questions about what my interests were, about my children, vacations we had taken...all the while walking me around the different Elantras on the lot. He shared about his family too and we had a genuine heartfelt conversation in and out of my husband asking the car questions. Eventually we got to the official test drive and John opened the car door for me so I could get behind the wheel. He was thoughtful, would ask me questions regarding the car, careful to not do a typical car salesman pitch. Long story short, we bought the car that night. John's sales manager, Ken Winston was great when we got to the final negotiation amount. Throughout the negotiation process, John Davis would ask if I was comfortable, making sure we were fine. He joked with us about children, living in our community and more. The car buying process that I so dearly detest became a fun evening of getting to know everyone on his team. John made sure we met the general sales manager, Roosevelt May and Darren Medefros, the financial manager was so very personable and professional. Before we left the dealership, we were also shown the service department. In fact we left with a sense that the team at Huffines Hyundai really cared about our well being. All were very knowledgeable, professional and kind. Huffines is a family owned dealership that puts its customers first. The dealership team made us feel like part of the Huffines family. They put the exclamation point on being dealer professionals. They make a wonderful first impression in dress, manner and friendliness. Not once did I feel a sense of "pushiness" during the process. We are enjoying our new car and we have adopted the team at Huffines into our car family. After the great experience I had buying our new car my attitude about car shopping has improved 100%. Thank you Huffines, John, Ken, Darren and Roosevelt. I highly recommend this team to anyone and will definitely buy my next car from this amazing dealership. More

Robert is fabulous! He made this the best car buying experience ever! For two months he has worked with me to get just the right vehicle. I love my 2011 Elantra! Everything he said he would do he did. I experience ever! For two months he has worked with me to get just the right vehicle. I love my 2011 Elantra! Everything he said he would do he did. I will be bragging a long time about his attentiveness and courtesy. He kept me informed regularly on his progress and delivered what he said he would. When my car finally arrived he closed the deal for me effortlessly. I am impressed with his customer service. He even gave this lil old lady a big hug! Great Job Robert and Hyundai! More

I am happy to say that this is the second vehicle that I have purchased from Huffines Hyundai in Plano in the last 1 ½ years. This vehicle was for my wife who has very definite demands as to the type of ve have purchased from Huffines Hyundai in Plano in the last 1 ½ years. This vehicle was for my wife who has very definite demands as to the type of vehicle that she wanted. Mr. Donahue and Mr. Winston were very amenable to my point of view as to the “package” and accessories that I wanted on this vehicle. I buy my cars "on-line" to avoid the face to face hassles. I was told by sales people at 3 other Hyundai dealerships that "they lying to you". "No dealership can sell you the Sonata Limited for that price". "They will raise the price when you walk in the door". I am happy to report that the "Nay Sayers" were WRONG!!!! As a matter of fact they were willing to listen to and better the price that I had received from another dealership. Not only will I purchase another vehicle from them, but I also have ALL of the service on my 2 Hyundai’s (2011 Sonata Limited & 2008 Veracruz Limited) performed by their fantastic service department. THIS IS HOW CAR BUYING SHOULD BE!!!!!!!!! More

This car buying experience was the easiest, fastest and most pleasant. The Huffines Team were all very helpful and informative. We spoke with Jonathan be for arriving at the dealership, we arrived at noon most pleasant. The Huffines Team were all very helpful and informative. We spoke with Jonathan be for arriving at the dealership, we arrived at noon and drove off with a car at 3:45. We brought our 4yr old son with and he was very occupied with the kids area and friendly staff. More

My wife and I both purchased new cars from this dealer. My wife first, then I went back a few days later. We worked with Robert both times and we were very pleased after leaving on both occasions. The pric My wife first, then I went back a few days later. We worked with Robert both times and we were very pleased after leaving on both occasions. The prices were right were we expected them to be after research on the internet. We did have a bit of a wait waiting for financing (just due to the large number of people there buying cars), but Robert offered us snacks and water and stayed to chat with us most of the time we waited. Also once we got to meet with financing, things were quick and easy. Everyone from sales to finance to the maitnance department seems knowledgable and willing to help. I even had question about my car last weekend and stopped by to ask. They answered my question quickly and helped me sort out my problem. I recommend this dealership to anyone looking to buy a new Hyundai. More

I walked onto this lot with my husband to look at a buying a car for myself. We had just returned a used car at a different dealership due to many issues and was relieved when our experience here turne buying a car for myself. We had just returned a used car at a different dealership due to many issues and was relieved when our experience here turned out so much better. Robert Freeman was the first person to greet us out on the lot and I had no more doubts after he showed us the two cars I was interested in. While the Elantra was impressive for a compact sedan I fell in love with the Tuscon and found one with all the features I wanted. Hyundai's standard safety features were just the icing on the cake. After deciding on the car, we went back inside and filled out the paperwork. While we waited for financing (it was a busy Saturday night so understandably busy) Robert talked with us and offered us refreshments. I drove off after a total of 4.5 hours with a brand new car I love. After my husband returned his car from the same used dealership we had issues with before, we came back and bought another car from Robert. We are excited about our new cars and thank Huffines Hyundai Plano and Robert for such a great experience! More