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664 Reviews of Huffines Chevrolet Plano - Service Center
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November 09, 2018
Keep up the GREAT work! Great service advisor!! Cares about doing the best for his clients and it shows in everything he does. Car in for scheduled service. Ready when stated Great service advisor!! Cares about doing the best for his clients and it shows in everything he does. Car in for scheduled service. Ready when stated it would be!! Thanks!!! More
by Jones
Employees Worked With
Eric Alejandrez
November 09, 2018
Quick and efficient Huffines regularly manages my car maintenance and repair services quickly and efficiently. Connor - my service advisor today - took good care of me an Huffines regularly manages my car maintenance and repair services quickly and efficiently. Connor - my service advisor today - took good care of me and got me in and out in less than an hour. More
by Planocad
Employees Worked With
Connor
July 12, 2018
Very poor service at the service dept My wife and I took her car in for a recall on the gas tank straps. She had a 10 am appt and we arrived about 9:30am. The service rep was named Dale. H My wife and I took her car in for a recall on the gas tank straps. She had a 10 am appt and we arrived about 9:30am. The service rep was named Dale. He informed us it would be about 1 1/2 hrs to 2 hrs to complete. We had things to do else where so we left and came back at about 2pm. The car was NOT done and Dale was at lunch. No one knew what the status of my wife's car was so another member of Dales group came out and said it must have been delayed due to an unexpected longer repair on another car. I did not accept this but we were asked to text him back about 3pm to get a status. We did and got no response but we were close so we came in and my wife told me to go home since I followed her there originally and she would wait. She had spoke to Dale after I left and he told her that since we left he felt we were not in a rush and did NOT even have them start the work! The work did not get started until we returned at 2pm and the other guy went to check. He must have got them started and never said a word to us. The car took over an hour to complete. I have had bad experience twice with Huffines with my own car for warranty service and started going back to Absolute Hyundai whom I bought my car from and always had excellent service since. I will NEVER go back to a place that they blow you off then lie to your face. More
by POed_customer
Employees Worked With
All I know was the first mans name was Dale in the service dept
April 21, 2018
Service department does not serve. Brought the car in (2014 Chevy Cruze) to have headlight bulb changed. Was told it needed new wiring harness?? Contacted another dealership about same Brought the car in (2014 Chevy Cruze) to have headlight bulb changed. Was told it needed new wiring harness?? Contacted another dealership about same issue. They informed me that it doesn't require changing harness, only changing part of the wiring where the bulb is located. $45 fix versus $900 wiring harness change. Beware, sounds like to me they are taking advantage of hard working individuals with nonsense. My daughter brought the car in. She was taken advantage of. More
by kthigpen
Employees Worked With
Steve Gandy, Reggie Pimento
December 20, 2017
For 25 years I have used Ray Huffines Chevrolet Service Dep! I have purchased and had all my vehicles serviced at Ray Huffines Chevrolet for the last 25 years. I trust them and their employees to provide excelle I have purchased and had all my vehicles serviced at Ray Huffines Chevrolet for the last 25 years. I trust them and their employees to provide excellence service and they have NEVER let me down. More
by wrogden1
Employees Worked With
Steve Gandy, Terry Mullins, Frank Conti, Keith Overturf, Melva Walton
November 14, 2017
Good client experience Tom responded promptly to my internet query. They had make, model and color I wanted on the lot. Quick and easy process. Friendly service. We were don Tom responded promptly to my internet query. They had make, model and color I wanted on the lot. Quick and easy process. Friendly service. We were done in a couple hours. More
by anonymous
Employees Worked With
Tom Chu
November 06, 2017
Outstanding customer service and attention! The sales professionals at the Huffines family of dealerships are the best in the industry and the no hassle pricing is a unique and positive approach The sales professionals at the Huffines family of dealerships are the best in the industry and the no hassle pricing is a unique and positive approach. More
by Kurt
Employees Worked With
Jas Kalsi, Miguel Lopez
September 27, 2017
Worst Body Shop Experience After a month-long repair process rife with disgusting attempts by an ill-informed and horribly unorganized service manager to sell me and my insuranc After a month-long repair process rife with disgusting attempts by an ill-informed and horribly unorganized service manager to sell me and my insurance company on over priced hail damage repair instead of the cheaper replacements, I got my vehicle back with bluetooth disabled and my tv screen no longer working. After several calls to representatives who told me things like "bluetooth runs through the internet ", I had to post to their FB page to get actual help. After 6 hours in the service department, they were able to reconnect my Bluetooth and tv, and indicated the problem was that the body shop drilled through a wire in the roof during repair. They said they would order the replacement part and have me back in the following week to fix it. Over a month later, still nothing. After getting no response from service, another post on FB was the only way to solicit a call back, where I was told they were checking on the part order. Here we are a week later, still nothing. Avoid at all costs. More
by AshleyJ
Employees Worked With
Rose Serafino, Richard ??, Joey Walker, Craig Robbins
September 15, 2017
Great Place!! Matthew & Melva were very polite and responsive to my needs and gave me great customer service through out my time there. The Hospitality was off the Matthew & Melva were very polite and responsive to my needs and gave me great customer service through out my time there. The Hospitality was off the charts and they were also very informative. Thanks again Matthew & Melva. More
by mcgrear
Employees Worked With
Matthew Suttle, Melva Walton
September 09, 2017
Best customer service of all. Very happy with all the service department and the cashiers are very nice and prompt. Suzy Frazier goes above and beyond, best service of anyone I hav Very happy with all the service department and the cashiers are very nice and prompt. Suzy Frazier goes above and beyond, best service of anyone I have ever done business with. More
by bwboynton
Employees Worked With
Susie Frazier, Melva Walton
