Huffines Chevrolet Plano - Service Center

New Keys Melva noticed I was having trouble removing my old house key from my broken car key. She was SO helpful and worked at getting that key off the ring. Melva noticed I was having trouble removing my old house key from my broken car key. She was SO helpful and worked at getting that key off the ring. In addition she was cheery and helpful throughout my transaction. When Melva couldn't fix the key, Bob came to the rescue and fixed the problem. He also quickly found my replacement keys and reprogrammed them in record time. He is most professional and helpful. More

Just saying Thank You I went in for an oil change and walked out with an oil change and a smile on my face. Melva at the cashier desk was extremely friendly and got me out I went in for an oil change and walked out with an oil change and a smile on my face. Melva at the cashier desk was extremely friendly and got me out in no town. This isn't the first time Melva has helped me in the manner she did, it's just the way she always makes my checkout experience a positive one. Susie in service communicated to me in a manner that should be the standard for all dealerships. More

Disappointing I purchased my vehicle two years ago and had an excellent experience with the dealership. My experience was so great that I took my vehicle for routin I purchased my vehicle two years ago and had an excellent experience with the dealership. My experience was so great that I took my vehicle for routine maintenance since then even though the town I live in is 60 miles away. At the last week of June a service staff pointed out damage to my vehicle. After confirming this damage with my insurance, I noted that Huffines and insurance had alarming differences in price estimates. I scheduled an appointment with the Huffines full body shop back on the first week of the July and they informed me that due to the large number of vehicles that my appointment would be on the last week of July. On the last week of July, I turned my vehicle in and was informed that it would be a week. I was told by my insurance agent that they didn't even start my vehicle the same day I turned it in despite me having to wait three weeks. I let them know that I didn't anticipate that length of time and previously scheduled an appointment with the service department at the end of the week for a state inspection. The full shop body staff member, John King, had told me that they would turn my vehicle to the service department for a state inspection while they were working on it. I had reminded him about the inspection on three separate occasions since my vehicle took four weeks to finish and he assured me that it would be done. I know that a few of the delays were due to my insurance but it was primarily due to Huffines full body shop. When I did pick up my vehicle, John King told me that he forgot to do the state inspection. I was very patient over the past four weeks especially after being promised repeatedly that my vehicle would be done only to be disappointed. I had only asked for that one thing. Mr. King had me go to the service department who almost turned me away due to claiming that they met their maximum number of inspections for the month. Then they told me that it would be a two hour wait. It is fortunate for both parties that they were able to complete the inspection and at a quicker time that they anticipated. This is one of the reasons why I am giving two instead of one star. Another reason is when I contacted the service department today about a related issue, I received helpful advice from a kind staff member. More

Always Outstanding Serivce! 25 years of having all my vehicles serviced at Ray Huffines Chevrolet should speak for itself. They have always have gone above and beyond the expecte 25 years of having all my vehicles serviced at Ray Huffines Chevrolet should speak for itself. They have always have gone above and beyond the expected. More

Exceptional service I came in for a recall service update and oil change. Melva was very helpful and nice and funny. She helped make the checkout process quick and pain I came in for a recall service update and oil change. Melva was very helpful and nice and funny. She helped make the checkout process quick and painless. More

Awesome Customer Service Melva Walton and Susie Frazier demonstrate great character. They are very personable and professional. Awesome people. They provide outstanding servic Melva Walton and Susie Frazier demonstrate great character. They are very personable and professional. Awesome people. They provide outstanding service. We have been coming to Huffiness service for many years and would not go anywhere else for our service needs largely due to the awesome staff like these ladies. Keep up the great work. More

Service Experience at Huffines Chevrolet, Plano TX During my early morning vehicle collection both Melva and Susie Frazier were pleasant, courteous, fun and informative. Good people to have on staff an During my early morning vehicle collection both Melva and Susie Frazier were pleasant, courteous, fun and informative. Good people to have on staff and would certainly use Huffines again. Thank you all More

Great Customer Service Thank you Melva for a warm and friendly service today on getting me in and out in a timely manner!!! Thanks to all the Huffines team members for mak Thank you Melva for a warm and friendly service today on getting me in and out in a timely manner!!! Thanks to all the Huffines team members for making my day. More

The best customer service !! The service was excellent, Keith was friendly and made me feel like I was important. Melva was kind and courteous with the handling of my payment Def The service was excellent, Keith was friendly and made me feel like I was important. Melva was kind and courteous with the handling of my payment Definitely recommend !! More

Horrible Customer Service - Service Department I experienced horrible customer service at Huffines Hyundai today. After dropping my car off for an 8:00 am appointment and being denied a loaner car I experienced horrible customer service at Huffines Hyundai today. After dropping my car off for an 8:00 am appointment and being denied a loaner car I was finally shuttled to work over an hour and half after arriving. Six hours later I called Huffines to get a status update on what was supposed to be 2 hours of recall work and was told I would be called at 5:30 pm for a status update. This never occurred and my call at 6 pm was never returned. Finally, I had had enough and decided I needed to go rescue my car. After arriving and finding that my car had not been touched all day, I spoke with the manager, Ruben, who was too busy completing unrelated tasks on his computer to even offer a meager attempt to help the situation. I decided to take my car home and get my service work done elsewhere. More