664 Reviews of Huffines Chevrolet Plano - Service Center
Same bullsh new day Every time I go to this dealership for service, I feel like I'm a burden on them. I pull in and the service team looks at me like I'm out of place an Every time I go to this dealership for service, I feel like I'm a burden on them. I pull in and the service team looks at me like I'm out of place and don't belong. Honestly if I didn't spend additional money when I purchased my truck to have them service my vehicle for the first 60000 miles, if take it somewhere else. I have been going here for 18 months and each time is the exact same. I used to work for a competing dealership and we used to have meetings specifically about how to make the customer feel welcome and part of the family. I've never written a review, nor have I expressed my dissatisfaction before (because I'm stuck with their crappy service since I've already paid for service) but today really grinded my gears. The checkout gal, name starts with an M, is always super sweet and willing to help, but by the time I get to her, the damage is done and she can't do much to remediate the situation. More
Service department This was my second visit to this service center, I worked with J R to get my Chevy Cruze serviced and look over so I can take it on a road trip, J R This was my second visit to this service center, I worked with J R to get my Chevy Cruze serviced and look over so I can take it on a road trip, J R was very helpful and got my car in and out with in the time promised, Melva Walton was very helpful in explaining my bill, and she was very friendly and helpful (BIG smile on her face) to me and others that came in. Thank-you for your fast and friendly service! More
Trustworthy, dependable, great service ... and great coffee I started going to the Huffines service center in Plano, TX in 2009 because they are the official Saturn repair place in Dallas. I am so grateful to I started going to the Huffines service center in Plano, TX in 2009 because they are the official Saturn repair place in Dallas. I am so grateful to be directed there, as the service has always been perfect. I know nothing about car repair. I went there today for the 60,000 mile maintenance, and (because of "Car Talk" and other advisors), thought I needed new brake pads, timing belt, and other expensive maintenance. Frank Conti was my service manager, and he advised that I wait for the diagnostics before making any decisions. I planned on spending $1500 and the service was less than $350. Everyone at Huffines is great, but Frank gives the kind of customer service that makes women who know nothing about car repair feel secure. Bravo, Frank. At check-out, Shirley was personable and funny. My loyalty to Huffines is absolute. More
Always a pleasure to stop in. Vehicles need service and it is not something I look forward to but this service center makes it less of a chore. Susie Frazier has always made me f Vehicles need service and it is not something I look forward to but this service center makes it less of a chore. Susie Frazier has always made me feel welcome and usually remembers our last conversation even when I do not. Melva Walton made the part where I have to hand over my money less painful. In this case most of the work was under warrantee but she still made me laugh even while signing on the CC receipt. If you have to get your car serviced or repaired it's nice to be able to laugh through the ordeal. More
Attitude My visit was a very good one, the workers were very nice to me and assisting me in every possible way. This is the why, I came here because of beautif My visit was a very good one, the workers were very nice to me and assisting me in every possible way. This is the why, I came here because of beautiful people like Ms. Melva Walton and Mr. Keith Overturf. there sweetie attitude. Thanks Chevrolet and its Staff More
Service Visit on May 21,2014 I brought my 2500 HD pickup in for a regular oil and filter change and tire rotation. My service advisor (Susie) was friendly and knowledgeable. Wh I brought my 2500 HD pickup in for a regular oil and filter change and tire rotation. My service advisor (Susie) was friendly and knowledgeable. When check out time arrived, the cashier (Shirley) was efficient and extremely friendly. Friendly, knowledgeable, and efficient personnel combined with fair pricing continues to bring me back to Huffines. Jim H. More
Susie Frasier and Melva Walton Superior friendliness and service. from both Susie and Melva. We have known Susie for 8 years - bought two vehicles from her. We wouldn't buy from any Superior friendliness and service. from both Susie and Melva. We have known Susie for 8 years - bought two vehicles from her. We wouldn't buy from anyone else. When she moved to service, we moved with her and will only deal with her when we return to Huffines. She is a true professional - always works well with us as customers. When we brought my vehicle for service this week, Melva also helped me while I was there. She went beyond "the call of duty" and made me feel like a VIP. I will continue to return to Huffines because of the outstanding service that I receive and the kindness that both Susie and Melva extended to me. More
J R and Melva J R always dose a really good job of taking my car and looks after what is best for me. I have been coming to Ray Chevrolet service for 28 years and J J R always dose a really good job of taking my car and looks after what is best for me. I have been coming to Ray Chevrolet service for 28 years and JR continues the fine service and attention I have gotten through the years. I frequently recommend your service to others and J R is the reason I do that. Melva is always so pleasant and cheery when I come in, it makes me feel like my business is appreciated. She is a real asset to your organization. Jack Vipond 972-964-5555 More
Best dealership ever! I have been coming to Huffines in Plano for 12 years and Reggie has been my service guy for 12 years! He is knowledgeable, friendly and tries to help I have been coming to Huffines in Plano for 12 years and Reggie has been my service guy for 12 years! He is knowledgeable, friendly and tries to help me as much as he possibly can. In my opinion, there is no one better than Reggie! Melva is always helpful, friendly and prompt. Because of Reggie and Melva I actually enjoy coming to have my "Burb" serviced. Sincerely, Penny Boyle More
Thorough service and friendly staff I appreciate the service I receive from Huffines Chevrolet, Plano. Reggie always does a very thorough job of checking what service my Saturn Vue needs I appreciate the service I receive from Huffines Chevrolet, Plano. Reggie always does a very thorough job of checking what service my Saturn Vue needs as scheduled. He is also very conscientious of any other issues found and works to find the best cost solution. I have made him promise me that he will remain at this location as long as I have a GM car or I will hunt him down! Melva does a great job going over the paperwork at the cashier desk. All the staff is very friendly. That helps make having my car serviced a much more pleasant experience. More