Huffines Chevrolet Plano - Service Center

I have been coming to this dealership for 3 years now, since I purchased my new vehicle there, and although I have dealt with many service advisors, I would not be coming back if it were not for Melva Wal since I purchased my new vehicle there, and although I have dealt with many service advisors, I would not be coming back if it were not for Melva Walton. I have have a few problems there, but Melva wa quick to resolve them to my satisfaction. Melva has a genuine concern for helping her customers and she ensures that everyone leaves 100% satisified. Again today there was a small "glitch" with my charges, but Melva sprung into action and immediately resolved the problem to my satisfaction. If it had not been for Melva's friendliness, and warm smile, I would not be returning there. Melva had convinced me to keep coming back, and so I do. Becasue of Melva, I will continue to have all my service needs there, and purchase my second new car there. Thank you Melva for all you do to help your customers. -David Katz More

Our Buick Regal was brought in with a "Service Engine Soon" light on the dash and for an Inspection. Frank called after about an hour or so and described the service to be performed (Thermostat). Engine Soon" light on the dash and for an Inspection. Frank called after about an hour or so and described the service to be performed (Thermostat). Frank offered a complete service for the coolant system resulting in a very small additional cost. He also told us that since the service would require erasing the computer history, we would need cold start the car a couple of times before an Inspection could be done. We took the car home later the same day ( Thursday) after repairs were completed and asked if we could bring the car back for inspection on Monday. When we brought the car in on Monday for the inspection, Frank got the car right in and we were out in 30 minutes. My wife had taken the car back for inspection and I called Melva with the credit card. The whole transaction on the phone was quick, accurate and very easy. Good job to this fine dealership and especially to frank and Melva! Chuck Hoey More

Erin was great at keeping me informed about the status of my repair. She was extremely helpful in I having my car pick up and taken to the dealership, informing me about my warranty, and keeping me abreast o my repair. She was extremely helpful in I having my car pick up and taken to the dealership, informing me about my warranty, and keeping me abreast of the status of my repair. She was a pleasure to work with. Once I had picked it up on a late Friday afternoon, another problem arose. Since it was late and she was off on Saturday, their was a smooth transition to JR who called me on Saturday to inform me my car was ready. Shirley was great when I was checking out. I was extremely please with Erin, JR and Shirley. Because of their service especially Erin with whom I had the most interaction I will highly recommend you to my friends. Joel More

The service I received from Keith today, on my Saturn, was quick and friendly. The Shuttle drivers ensured that I missed no work while my car was being worked on and the repairs just took 2.5 hours from w was quick and friendly. The Shuttle drivers ensured that I missed no work while my car was being worked on and the repairs just took 2.5 hours from when I brought it in to when they called to say it was done. Then, as always Melva was very friendly and helpful in getting me checked out and back onto the road. More

The service was great. Everything was as always great.the employees was very helpful. Got me in and out with no problems. Huffines is the best dealership I have ever felt with employees was very helpful. Got me in and out with no problems. Huffines is the best dealership I have ever felt with More

Had a busted tire and had my car towed specifically to this location so I could get a new tire. Keith & Shirley were great and were both very helpful, as always! this location so I could get a new tire. Keith & Shirley were great and were both very helpful, as always! More

I have tried other car service places and always thought going to a dealership would be more expensive but it is not. After 3 oil changes the fourth one is half price and I am always receiving coupons from going to a dealership would be more expensive but it is not. After 3 oil changes the fourth one is half price and I am always receiving coupons from Huffines for different service work. Erin is honest about the work that needs to be done and is always friendly. She explains the work that does need to be done in a clear, easy manner. And then today I had Melva as my service cashier and she was a cheerful smiling face who sincerely wanted to help and send me on my way happy. More

The service and environment here is excellent. I dropped my truck off for new pads and rotors. Reggie told me it would be a while but not to worry because they gave me a ride back to my house two minutes af my truck off for new pads and rotors. Reggie told me it would be a while but not to worry because they gave me a ride back to my house two minutes after I arrived! I've been going to Reggie for ten years and he takes the best care of me. I called for a ride back and Gerald promptly arrived and called me when he got there. When I got back to the lounge I was greeted my Melva. She was so nice and comforting. She gave me some snacks for me and my girlfriend while we waited. Her smile and spirit made our stay enjoyable. I look foward to coming back to seeing the crew! Thanks Melva and Reggie. More

I came in for regular service and was greeted promptly. My vehicle was serviced and returned to me in 30 minuets or less. Erin let me know what would be needed on my next visit and gave me her number to ca My vehicle was serviced and returned to me in 30 minuets or less. Erin let me know what would be needed on my next visit and gave me her number to call to arrange an appointment. My 2007 Tahoe has been serviced at Huffines from day one and is in great condition. Shirley, the cashier, was very friendly and helpful at check out. I trust this dealership to always do what is needed to keep my vehicles in good order and safe condition. More

Susie was so sweet! Told her what I wanted and she didn't try to talk me into getting more than I needed. Was in and out in very quickly. When I came back to pick it up she remembered me by name and h didn't try to talk me into getting more than I needed. Was in and out in very quickly. When I came back to pick it up she remembered me by name and had a conversation with me. She definitely went out of her way for good customer service; which is hard to find. Note for the dealership though; 45$ is too much for an oil change. Maybe you pay for good customer service & quick work but still. More