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664 Reviews of Huffines Chevrolet Plano - Service Center
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January 01, 2014
As always, Erin is courteous and genuinely interested in making sure her customers receive a positive service experience. She is thorough, attentive to detail, and always reviews with you the work that has making sure her customers receive a positive service experience. She is thorough, attentive to detail, and always reviews with you the work that has been done to help you understand why it was necessary. In each of the times I have worked with Erin as my service advisor, and there have been many, she has been extremely helpful and very professional about her work--always willing to go the extra mile to make this as painless as possible. More
by TXCherokee
December 31, 2013
Note: My story/complaint relates to the collision center (and I believe, management), not the sales part of the dealership, and not necessarily the non-collision part of the service center, as I'm not sure (and I believe, management), not the sales part of the dealership, and not necessarily the non-collision part of the service center, as I'm not sure if they share worker resources or not. Based on my $21K job at the collision center, this dealership appears to NOT own up to their work, and worse is DISHONEST and flat out DISPICIPLE. Here's my currently unfolding story: In 2008, 5 years ago, I got in a bad front end accident in my corvette. My insurance, Farmers, referred me to one of the trusted places in what they call their "circle of dependability", which among other benefits, offers a lifetime warranty to back the work performed. At the time, I had some minor to medium issues after the repair, which I willn't get into, but what I will say is that I hated going back because of their attitude, which I had always assumed was due to the "farmers assigned guy", Richard Snyder. There were several things they just couldn't get right. My interface, Richard, quite the politician, insisted that everything was "with in factory specs". It's now 2013, 5 years, but only 4K miles, later. I finally decided to do face the dreaded task of trying to go back to Huffines again to speak to Richard again in the collision center about a front and noise that has gradually been progressing over the years (and 4K miles). True to form, he gave me a political run-a-round indicating that too much time had passed, and that the so-called lifetime warranty" more referred to paint type work than mechanical, because mechanical parts wear. I told him it was only 4K miles, and he said that's the problem - I wasn't driving it enough, causing things like bushings to dry out. I all but begged him to have a body man/mechanic at least take a look at the car and noise, but he said that my only options were to either bring it to Service on my own and have them diagnosis it, or if I wanted something for free, claiming warranty, to contact Farmers, since I was talking about the circle of dependability warranty (and pointed out to me that Huffines was no longer on that program). I then contacted Farmers, who assigned the best, most thorough claims adjuster imaginable - he was an X-GM mechanic, and even had lots of specific Corvette training from GM. He sent me to the next closest Chevrolet dealer that IS still in the circle of dependability program - Reliable Chevrolet in Richardson. There, the corvette expert and Farmers adjuster, very very carefully examined the front end and all the $21K+ of work Huffines did in 2008, and guess what? It was NOT performed to factory specs after all. According to what I was told, The left side rail (of the frame) wasn't welded according to spec, and the right side rail still has a small ripple/bend in it which is throwing things off slightly - but slightly on a corvette Z06 is important. As I'm informed, because of the off frame, it seems that several mounts that are supposed to be bolted to the frame were welded on instead - because the bolts wouldn't align up. There are other small things, but these big things, as I'm told, amount to $10K-$15K of work to be redone correctly and according to GM specs. The biggest issues appears to be the not perfectly straight right side rail, because according to Farmers, there is a liability because a rail with even a slight bend, becomes a rail with a weak point, as the bent area is susceptible to failure should the vehicle again get in another bad accident. Farmers informed me that before they can approve Reliable Chevrolet to begin repairs/rework under the "COD warranty", they first need to call Huffines in to review the findings and hopefully offer to take ownership of the shoddy work. OK, before I go into what happened next, I want to point out that I was actually in agreement to allow Huffines to re-do their work, and do it right, with a 3rd party, such as Farmers or their assignee to inspect the final job this time. Unfortunately, the original mechanic from 5 years back, and several Huffines managers visited Reliable the other day to look at my car, and denied taking responsibility. Denying taking responsibility for their shoddy work is one thing, and probably more of a legal matter (which Farmers may well tear them apart in court over), but the thing that I consider absolutely despicable and dishonest is the reason they provided for not taking responsibility. Ready for this? - They claim the car WAS IN ANOTHER ACCIDENT BECAUSE THEIR DEALERSHIP WOULD NEVER DO SHUCH SLOPPY, IMPROPER WORK ! Wholly cow - what nonsense! (and arrogance) I like to think I try to be an understanding and patient guy, but to flat out denie the bad work is their work is flat out fraudulent, and suddenly I find myself extremely angry and wanting the world to know this story and what kind of place Huffines is (or at least has become). I' not sure about the sales side of things, but if the general dealership management are the ones executing this fraudulent behavior, then I would say the proceed with extreme caution doing anything related to the Huffines company. More
by leebirnbaum
Employees Worked With
Joey Walker
December 30, 2013
The service I receive at the dealership keeps me coming back for service on my Chevy Impala long after the warranty has expired. I never have to wait long and I feel like all work done on the car is explai back for service on my Chevy Impala long after the warranty has expired. I never have to wait long and I feel like all work done on the car is explained to me. More
by lynnday
Employees Worked With
Cynthia, Susie Frazier
December 28, 2013
Very helpful. Told me what to do about my seats that had rubber residue on them when my kids had gone go cart riding. Reggie seven tested a small area with the product that he had on hand. Cynthia was court rubber residue on them when my kids had gone go cart riding. Reggie seven tested a small area with the product that he had on hand. Cynthia was courteous and efficient. More
by Skmcnair
Employees Worked With
Reggie and Cynthia
December 27, 2013
Quick and easy service experience, no hassles getting my problem identified and resolved. Erin was courteous and knowledgeable about my truck and appreciated how well the truck had been taken care of. problem identified and resolved. Erin was courteous and knowledgeable about my truck and appreciated how well the truck had been taken care of. More
by jimcgee
Employees Worked With
Shirley (my cashier)
December 27, 2013
Everyone courteous, friendly, helpful and a joy to deal with. Repairs completed in a timely fashion. Erin Lloyd and Melva Walton were fun to work with with. Repairs completed in a timely fashion. Erin Lloyd and Melva Walton were fun to work with More
by billkow
Employees Worked With
melva walton
December 27, 2013
As usual, my experience was GREAT! I trust the Service Advisors and am VERY pleased with the service I received! Shirley the cashier was GREAT also! Advisors and am VERY pleased with the service I received! Shirley the cashier was GREAT also! More
by ALW1502
Employees Worked With
Reggie Pimento, Keith Overturf
December 27, 2013
I have three Chevrolets and have them all serviced at Huffines. The Service Department is the best I nave ever dealt with. Reggie keeps you very informed as to what's going on with your vehicle. After ha Huffines. The Service Department is the best I nave ever dealt with. Reggie keeps you very informed as to what's going on with your vehicle. After having some tires mounted I noticed a scratch on the wheel that was not previously there. I showed it to Reggie and it was taken care of the next day. As with any maintenance needed I expect it to be completed properly but Huffines (Reggie) goes the extra step to make the experience go much more smoothly without the many problems I have experienced at other dealerships.The cashiers are always very friendly and helpful. I would recommend this Service Department above all. More
by Noah1699
Employees Worked With
Reggie Pimento, Melva Walton
December 26, 2013
Melva Walton was friendly and full of Holiday spirit when I checked out for service. Always great to see people that care and love what they do. Customer service is vital to any business, especially the peop I checked out for service. Always great to see people that care and love what they do. Customer service is vital to any business, especially the people business. Melva adds to the success of Huffines Chevrolet. More
by andyhofmann62bellsouthnet
Employees Worked With
Melva Walton
December 24, 2013
Thank you for the opportunity to tell you about my experience with your people today. The focus is going to be on MELVA WATSON...cashier...who checked me out at the Cashier's window this afternoon experience with your people today. The focus is going to be on MELVA WATSON...cashier...who checked me out at the Cashier's window this afternoon (12/23). Dec. 23rd was a very busy day for your dealership, both sales and service. I saw a guy out there in the Service drive-up with a brand new Corvette and could tell he had just bought it. I asked, and an employee told me the Christmas vehicle sales were going really well. And tons of people were leaving their vehicles while they travelled. So the Service Dept. was buried. I asked the Courtesy Driver, and he said that there had been 141 vehicles checked-in and left for service by the time I left my car!! That was about noon time... I had my tires rotated and an oil change done on my Tahoe (2012 / 13,000 miles). Incidentally, I love my Tahoe. I bought it at your dealership. It is like riding around in my living room! I have had two Corvettes and am going to buy another one in a year or two! Right now, my second car is a 1985 Chevrolet IROC Z-28 with 7,000 miles on it!! Anyhow...this to say...your dealership was SUPER BUSY today...and there was every reason for your employees to give me the rush job... But when I went to check out...MELVA WATSON....was in the Christmas spirit at the Cashier's window!!! She greeted me with a big smile and looked so Christmas-y with her professional image and special Christmas dress code! I immediately noticed her name tag because I planned to comment on her via an E-mail... But, after Melva had rung me up, she asked if I would be willing to go on-line and fill out a customer survey? Of course I immediately said "Yes" !! MELVA WATSON is everything you want as an employee of Huffines' at the Cashier's window. So make sure that you don't lose her under any circumstances. She was fast, she was accurate, she was friendly, she had her act together; she was tearing off invoice stubs and copies, and spinning them around, stapling receipts, printing Charge Card receipts and handing me a pen and showing me where to sign, BAM!!!!.... All that in about 10 seconds, and then saying "Thank you for your business Mr. DePace". I couldn't believe it!! Someone was actually taking pride in their job execution, speed, accuracy, considerate of the customer's time. In short, Melva Watson was taking OWNERSHIP of her actions...SETTING THE EXAMPLE TO THE OTHER CASHIER'S who were watching and listening nearby! She was THANKING ME for spending my money and choosing Huffines.... All that, and Melva was BEING FRIENDLY AND CHARMING and FUN too!!! I mean, what else could a customer (or employer) ask for?!! I know I couldn't! No, MELVA WATSON is not my mom!! I am just some guy who buys cars from you and has his cars serviced at your place!!! But I know about Customer Service. Because, although retired, I also depended on someone to represent my company with our customers. And I wish I had a lot more MELVA WATSONs in my time!!! Melva is your customers' LAST IMPRESSION in the Service Dept. Think about it. Your CASHIER is the last impression your customers have when having their vehicle serviced. Some of the bills a cashier has to ring up are up there, huge. They hurt. Things can get emotional. Or, there is some frustrating issue, and they come to that window already hot under the collar. And how these customers are handled might mean the difference between them leaving in a reasonable spirit, coming back, buying again; or being further aggravated and saying "Hey, I can have my car worked on and buy my cars at some other delaership." There are lots of choices out there... So take a minute to tell MELVA WATSON that some guy she waited on wrote about her...and took the time to say she was terrific. Because she was. Melva Watson was a great hire...and is a super employee!! Best regards, and Merry Christmas... Paul G. DePace Plano, Texas P.S. Evan Pace was my Service Writer...and he told me you were very busy when I dropped off my Tahoe; but they would do their best to get my car done as-soon-as-possible... And he delivered, along with your service guys, as my car was ready in time for me to get a shuttle ride back up to the dealership for vehicle for pick-up. Much appreciated. I will be back next time...!! Paul More
by PaulDePace
Employees Worked With
Melva Walton, Melva Walton
