Huffines Chevrolet Plano - Service Center

I brought a Trail Blazer in for a state inspection and repair of a light over the license plate. I was initially met by Erin Thompson, since my normal Service Advisor, JR Lopez, was at lunch. She promptly repair of a light over the license plate. I was initially met by Erin Thompson, since my normal Service Advisor, JR Lopez, was at lunch. She promptly prepared the service request and initiated the service. Upon his return JR performed the follow-up and finalized the invoice. Melva quickly performed the checkout process and I was on my way. I have 3 vehicles I bring to Huffines for service. I am always treated with respect and friendliness. Two vehicles were purchased at Huffines and when the next is purchased it will probably be at Huffines and one of the main reasons will be the service department. You see a sales person one time but you see the service people many times. In my opinion they are the real face of the dealership. More

I have 2 Chevy vehicles. Every time I go into this dealership I get fast and efficient service. The job is done right the first time and the staff is always very nice. Never a problem! dealership I get fast and efficient service. The job is done right the first time and the staff is always very nice. Never a problem! More

I had the R/rear tire going flat with a nail in it. I drove in after I got off work and Reggie was there, thank heavens. He always helps me when I go there. This was on Thursday and Friday I had to get drove in after I got off work and Reggie was there, thank heavens. He always helps me when I go there. This was on Thursday and Friday I had to get up and go to work so I needed my car to be ready. He put air in the tire, showed me where the nail was. I told him I wanted to replace the tire. He checked to see if there was any in the size I needed. He arranged everything, I went in and sat in the waiting room. He came by and told me the price, etc. He is excellent and I really appreciate his comments about what was going on with my car. Within a few minutes he came back and said my car was ready and took me to the cashier, Cynthia. She is really great, very helpful and friendly. I am a widow, 71 years old, still working full time. I really appreciate Huffines Chevrolet Plano Service Department, and I LOVE my Impala. More

There are tons of places to take your car to have it worked on but I always choice Huffines in Plano because of the people that I get to work with. Frank Conti is not only my services advisor, I also c worked on but I always choice Huffines in Plano because of the people that I get to work with. Frank Conti is not only my services advisor, I also consider him as a friend and trust him 110%. I would also recommend him to everyone. Melva Walton makes spending my money fun. She always has a grin and a nice word to say. These two people keep me coming back. Thank you, Phil Taylor More

I have chosen Huffines since 2008 to work on my Saturn, because I have found them to be honest, provide great service (as quickly as possible) and courteous and pleasant. All the qualities you would want because I have found them to be honest, provide great service (as quickly as possible) and courteous and pleasant. All the qualities you would want in a dealership's service department. I will consider buying my next car from them. More

Melva always seeks to make sure the invoice reflects the appropriate charges and discounts. When it's not corrects, she gets it right. In a recent instance, Steve Gandy got involved and took care of the sit appropriate charges and discounts. When it's not corrects, she gets it right. In a recent instance, Steve Gandy got involved and took care of the situation in a very fair and appropriate manner. Keith Overturf has been my long time service advisor. He is quite simply the best! He explains in understandable terms the issues associated with servicing a vehicle, is courteous, helpful and focused on taking care of the customer. More

I had exceptional service from Erin and Ronni. I called in with an issue and Erin wanted to help. She got me in quick. When I arrived she was ready for me and was very pleasant. She did let me know that it in with an issue and Erin wanted to help. She got me in quick. When I arrived she was ready for me and was very pleasant. She did let me know that it could take all day and I was ok with that. She ended up calling after 3 hours and my vehicle was finished. I would rather be told that it might be all day then 3 or 4 hours and then it isn't finished. When I came back to get my car Erin let me know what was done and walked me to the cashier. The cashier Ronni was excellent and friendly. I would be happy to come back to Huffines Plano for great service again. More

Frank always greets me with a professional and welcoming smile and takes care of my cars. I feel well taken care of and he answers all of my questions. I drive by 3 dealerships on my way to Plano, but I wou smile and takes care of my cars. I feel well taken care of and he answers all of my questions. I drive by 3 dealerships on my way to Plano, but I would not go anywhere else. I enjoy my experience every time. Melva Walton wraps up my experience with a smile and nice conversation. Great staff and a wonderful experience every time. More

Both Shirley and Melva were very friendly and accommodating. They made it a little easier to pay my bill. Keith was his usual great serviceman. He always keeps you well informed on the status of accommodating. They made it a little easier to pay my bill. Keith was his usual great serviceman. He always keeps you well informed on the status of service being performed and helps you understand exactly what was done. More

My heater went out in my '06 Chevy Equinox and I had already taken it to Stonebriar Chevrolet in Frisco to be serviced, as that was the closest dealership to my house. The so-called "customer service" I already taken it to Stonebriar Chevrolet in Frisco to be serviced, as that was the closest dealership to my house. The so-called "customer service" I received was the worst EVER. Beyond rude staff, no regard for the actual issue on my car- they just tried to find every other thing wrong so they could rack up a bill and get money out of me. I refused to have my car serviced there, called GM and they directed me to Huffines. The issue with my car was an extended warranty bulletin, so the issue was covered by GM. Steve and Susie took such great care of me and communicated the timeline of what was being done and when my car would be ready to pick up. They took care of the bill through GM- the only thing I paid for was my state inspection. They gave me a list of things my car could benefit from, but didn't try to cram repairs down my throat- which was nice, because most places will try to convince you that you "have to have this fixed or else…" I thoroughly enjoyed my service experience from the time I dropped my car off, to the time I paid out with Shirley and chatted with her for a few minutes. Thank you, Huffines, for taking the bad taste of GM that Stonebriar left with me. Definitely have my business from here on out! -Amanda Habenicht More