Huffines Chevrolet Plano - Service Center

Went there for oil change because it was free. Remodeling ongoing and service adviser did not tell me where to go wait, so I stood like an idiot until I decided to ASK where the waiting room was. Crabby empl ongoing and service adviser did not tell me where to go wait, so I stood like an idiot until I decided to ASK where the waiting room was. Crabby employee as a cashier, bad-mouthing everyone. I Was told I needed an air filter but decided to replace it myself. Bought the air filter and I realized I had replaced it 12k miles before. Sure enough, the air filter was fine and did not need to be replaced. The air pressure on tires NOT checked as stated, since the next day I noticed they were low and had a 20-25 PSI on 3 tires (on an SUV where cold PSI is recommended at 30-32) Needless to say, wont be going back. If this is how GM treats customers, I expect them to go bankrupt again. More

This is simply the mark of GM's terrible customer service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system pro service. I own a Saturn and they CLAIM to want to keep me as a customer, but this experience shows otherwise. My Saturn has had a passlock system problem for about 2 years that is a known issue on ALL GM cars. After about 7 years, these systems start to fail. They won't recall them because it isn't a "safety issue." So I go into Huffines because the system is acting up, my key is locked in the ignition and my car won't start. Because the passlock light was on (indicating the problem) my battery went dead. I've been here before for oil changes and always had a great experience. I got Reginald (Reggie) who was rude to me from the beginning. I know I'm a female, but that does not mean I don't know my own vehicle. He quoted me a new ignition cylinder and battery. Battery was 165$ (should be about 70$ without labor), but I was willing pay extra to get the whole thing fixed for $440. He then called back and said (surprise, surprise) that it was the passlock system and the total was now $585 (left a voicemail). My decision was to get the ignition cylinder and the passlock fixed, but to check to see if my battery was under warranty; which means 165$ off of the total quote of $585. The work is finished, and Reggie 1. Says it won't start without a battery, meaning that I can't verify their work. (but then his associate "magically" got it to start) and 2. Says that he quoted me $585 for just the two parts, not including the battery. So I make him listen to his voicemail. He then proceeds to invade my space, act like I don't know my car, and that I misunderstood him. I asked him why he would ever give a partial quote. He just said that's how much it is. I refused to pay that, and we settled on $485. I take the car to WalMart and my battery is actually under warranty (no charge to fix). In addition, my key CONTINUES to get stuck in the ignition, even though Reggie assured me that it was fixed. I bought the part to fix this and did it myself. I also replaced the ignition switch because it was bad. So out of this experience. 1. I was treated horribly 2. My car was not fixed 3. I was lied to and 4. I was squeezed for money. Why would anyone return after that? I also tweeted my problem to @GMCustomerSvc and got a small response asking me if I would ever take it to another dealer again. I said yes, if they had a recommendation of an honest one. Note to self: BUY SOMEWHERE ELSE! More

this dealership has broke something everytime I have gone in for service... costing me Thousands... Beware Corvette Owners run away from Huffines Plano on Coit. I asked to speak to Terry's manager but he wa in for service... costing me Thousands... Beware Corvette Owners run away from Huffines Plano on Coit. I asked to speak to Terry's manager but he was out of the office, I than requested to speak to the managers boss and Terry refused.. I told him I would also get in touch with Mr. Huffines and Terry's response was "So What" he obviously could care less. More

I wanted to take the time to formally leave this note and express thanks for today's service level and above & beyond work from Ennis Henderson at Huffine's Hyundai in Plano, TX. Mr. Henderson was the Sr. T express thanks for today's service level and above & beyond work from Ennis Henderson at Huffine's Hyundai in Plano, TX. Mr. Henderson was the Sr. Tech working on the suspension issue/noise on my 2001 XG300L. I came in during lunch so I expected to leave the vehicle in Huffines' care the afternoon while I waited in the lobby. Troy Ngo is one of the trusted service advisors I have always used and so he explained that it would be some time as the tech was heading to lunch. I said, that's not a problem I expected to be here for 4-5 hours as I couldn't get in earlier this morning. We went through the explanation and write up process. I went to the lobby to wait. Well, in less than an hour, Troy said that everything was good to go and that he was putting things back together now. I was pleasantly surprised so I inquired as to who the tech was. He gave Mr. Henderson's first name and I said well tell him thank you for his selfless act of postponing his lunch to handle the problem. Upon completion, Troy and Ennis both came out and Troy introduced him. This time, I got to shake his hand and express direct thanks for his above and beyond effort to satisfy a customer. He nonchalantly shrugged it off and said, "It was no problem". But I had to say no, it was a big thing so I wanted to meet the tech who made such a gesture. I completely understood the lunch hour and I can not for certainty say that I would not have said, it will be here when I get back; I'm hungry. So at this time, again, I say thanks Ennis for you being on the staff at Huffines for quickly rectifying the situation and giving me my day back. If no one has told you in a while, I will: You're the man. And as always thank you Troy for your excellent customer service and assistance. Thanks Huffines for having a technician on your staff that does the little things like this for your customers. Hyundai, this is why I will be a member of the Hyundai family for life and my wife is becoming a convert to through the durability of my car, the actions and experiences I have from the Hyundai events and the experiences I come away with from Service calls. Rgds, W.O. Hamilton More