Worst car buying experience of my life.
Where do I start? How about the fact that they FORGED MY SIGNATURE on a purchase and sales agreement and sent that to my bank for the WRONG AMOUNT. T
Where do I start? How about the fact that they FORGED MY SIGNATURE on a purchase and sales agreement and sent that to my bank for the WRONG AMOUNT. This locked me into a loan that was higher than it should have been with higher payments. Sounds like interstate wire fraud to me. Their excuse was that maybe they forged my name because they could't reach me for some reason and didn't want to hold up the sale. Total xx, I could rarely get people on the phone when I called and they rarely returned messages. There was no reason for a new P@S to begin with, we filled one out on the day I made a deposit. The forged P@S showed no down payment at all. I had to cancel that loan and initiate a whole new loan for the vehicle for the correct amount. If I was not desperate for a vehicle I would have walked away at that point. The car was sold to me with the assertion that ALL maintenance was done on the vehicle before I even test drove it. That turned out to be patently false, I have documents from their own system that shows that the car needed service from a Honda dealer because the cruise control, lane keep assist and several buttons on the steering wheel were not working. Their own technician stated this in the notes, the salesman should have known this. These issues should have been fixed before I ever picked up the car and they were not. I have made no less than 7 trips to Huggard and three to the Honda dealer to get issues worked on and/or fixed. For an issue I had with rattling coming from the rear of the car they stated that I needed new shocks in the rear. They charged me a deductible for the work even though I was told at the time of the sale that their warranty covers everything with not deductible. The aftermarket parts that they used not only failed to fix the issue with the rattling but it also resulted in a VERY poor ride. The car was smooth over bumps before the work and now handles them very poorly. To fix the issue THEY created they wanted me to pay for parts and labor to replace the shocks with OEM parts. That issue is still unresolved. No one from their management team has ever reached out to me regarding any of my issues there. On the day I picked up the car, one of their owners had me sign a new purchase and sales before they would give me the keys, I am assuming they have trashed all the old copies but I have my own. When I told him about the forgery (in front of other customers) he couldn't get me out that door fast enough. I have read in other poor reviews where they bank on the fact that they have been in operation for over 70 years. Well not with the current owners they haven't. Buyer beware, go somewhere else.