Huntersville Ford

Incredibly Easy Auto Purchase This was an incredibly easy transaction. I had seen a particular Ford Fusion at a desirable price on their website on Saturday but was pressed on tim This was an incredibly easy transaction. I had seen a particular Ford Fusion at a desirable price on their website on Saturday but was pressed on time. I made a quick visit to the dealership and was told that car had been sold but there were others that they could work with. After my sales person Barry Brueckner found one of those cars and helped me to preview the features I had to run. I called Barry on Monday and said if there was still a Fusion available at that price point I would be there shortly. I made him aware of an issue I had of negative equity in my trade-in. He was confident we would work through it, I stopped in took a test drive and had my car appraised. Within a few moments I had purchase options in front of me regarding regarding rebates and financing options. After coming to the best purchase option Barry got me to Chris in financing who was incredibly easy to work with in meeting my needs and the process was much quicker than anticipated. Once done there Daniel gave me an overview of the technology features and connected my phone and recommendations for getting the most from the features. Then I was on my way pleased with the process and my purchase. More

Bought a 2015 Honda Accord EX L V6 Megan was awesome; sent me pics and kept me informed. Carlos was an awesome sales rep as well. Traveled 3 hours; VIP service. Great Dealer! Megan was awesome; sent me pics and kept me informed. Carlos was an awesome sales rep as well. Traveled 3 hours; VIP service. Great Dealer! More

Great Service As always the folks at the dealership are great! The employees are knowledgeable, the service department is excellent and I always feel confident that As always the folks at the dealership are great! The employees are knowledgeable, the service department is excellent and I always feel confident that they have my best interest in mind! More

Love my new car! I had. The best experience buying my car here got in and out and went back to work with a new ride!! Huntersville Ford is the place to buy!! I had. The best experience buying my car here got in and out and went back to work with a new ride!! Huntersville Ford is the place to buy!! More

Idiots I took my 2014 charger which I am leasing and not many more months to go to this dealer to lease a 2016 f150 ford. That being said I had already fou I took my 2014 charger which I am leasing and not many more months to go to this dealer to lease a 2016 f150 ford. That being said I had already found what I wanted on line due I live an hour and a half away. I went in and meet a nice salesman who helped me and I explained what I wanted and the payment I wanted to be at so the sale was going to be simple and quick. So when they brought back the payment I was going to be making it was about 150 more then my budget. So I did some figureing and asked if they could take about $90 less on the payment so salesman went and got his general manager who was a complete xxx and too make a long story short let me leave his fancy lot with no vehicle purchase. They treated me like I was not good enough to even be on their lot. That being said they lost a sale over $90 less on my payment a month. More

Always the BEST customer service!! Everytime I walk in the door, I'm treated like I'm the ONLY customer! They find out what I need and immediately start the work! Troy in the "Quick Lan Everytime I walk in the door, I'm treated like I'm the ONLY customer! They find out what I need and immediately start the work! Troy in the "Quick Lane" is amazing! I came in for an oil change and informed him of another issue that I was having with my Escape and he quickly explained what was going on and that it's normal and nothing needs to be done. It's so nice to have him and his expertise at Huntersville Ford! Because of him, Jon and Rob, I'll NEVER go anywhere else for cars or service! You'll never find another dealership like Huntersville Ford!! The best of the best!! More

Excellent service experience! 5 stars earned due to exceeding all my expectations. Hassle free appointment scheduling, attention to detail, and great attitudes. Cliff Broderick, Se 5 stars earned due to exceeding all my expectations. Hassle free appointment scheduling, attention to detail, and great attitudes. Cliff Broderick, Service Advisor, is exceptional as an advocate for the customer. Smart, nice, articulate about technical matters, and 100% reliable! If he makes you a promise, you can count on him making it happen. I live in a town that has another Ford dealership but their service department is still stuck in the 1970's. Although it's inconvenient for me to do business with Huntersville Ford because of heavy I77 traffic, I'll continue to spend my money with you guys as long as you have employees of Cliff's caliber. Count me as a loyal fan! More

Excellent Service On 7/12/2016 I took my Ford Explorer in for service and always the service staff was outstanding. No problems at all. While waiting a sales person saw On 7/12/2016 I took my Ford Explorer in for service and always the service staff was outstanding. No problems at all. While waiting a sales person saw me walking around looking vehicle on the showroom floor and asked if I needed some help. I told him I was just stretching my legs. We started a conversation and talked until my car was ready. This is how friendly the staff is. All the way to young lady that checked me out. Love Huntersville Ford!! More

Excellent service! All the staff are very helpful and the service was done very quickly! They took good care of my vehicle and called me when the service was completed. All the staff are very helpful and the service was done very quickly! They took good care of my vehicle and called me when the service was completed. More

Service Department Diagnostic Capability I purchased my truck from Hunterville Ford new. Recently took the vehicle in for service, paid $700.00 for repairs. Within 30 miles same problem ret I purchased my truck from Hunterville Ford new. Recently took the vehicle in for service, paid $700.00 for repairs. Within 30 miles same problem returned. Returned, paid another $800.00 plus for more parts, 2/3 of the invoice was labor. Now 250 miles later same problem again. Concerns: (1) no follow up by ownership to confirm satisfaction with services. (2) I'm evidently paying for Huntersville Fords technician's training. Initially figured I'd take it to the specialist, was wrong. This approach to business is substandard. Not impressed and still have the original problem. Bummer boys..BS has ended.. More