Huntersville Ford

Poor Service. Blew me off. I really like my Ford F-150. But! I have a bump or a jerk every time i stop or start. Huntersville Ford has "fixed it" three times already. The la I really like my Ford F-150. But! I have a bump or a jerk every time i stop or start. Huntersville Ford has "fixed it" three times already. The last time it was supossed to be fixed. It wasn't. This morning I dropped my truck off to have the oil changed and front breaks replaced. I talked to a service provider. He told me that it is normal for my F-150 to do that. ( oddly enough it took 2 visits at over 4 hours to repair it the first two times). I have rented hundreds of cars and never driven one that jerks every time you take off or stop. He explained the drive shaft is the the issue. I told him my warranty was expired and asked if he would consider repairing it again under warranty since it was the forth time. He agreed to pack it with grease. He said that would last 15 or 20 thousand miles. I rented a car so i didn't have to wait. I picked it up after i was told everything was completed. Drove away with the same jerk. Called back and there was no record of it. The guy didn't even add it to my ticket to be serviced. I asked him twice. Even asked him to repeate it to me before i left. More

Excellent service From the moment that I arrived at the service department, the service as excellent and the technicians were courteous and professional. The work was d From the moment that I arrived at the service department, the service as excellent and the technicians were courteous and professional. The work was done in a timely manner. More

where theres a will theres a way Very good experience truck shopping with Will Martin. Knowledgeable, friendly , comfortable experience. Price came in where I was looking for it. Ver Very good experience truck shopping with Will Martin. Knowledgeable, friendly , comfortable experience. Price came in where I was looking for it. Very happy with my big blue truck. More

Great experience Our experience with Huntersville Ford when purchasing a new F150 has been very positive. Erica King spent a considerable amount of time searching t Our experience with Huntersville Ford when purchasing a new F150 has been very positive. Erica King spent a considerable amount of time searching the southeast for a truck to suit our specific needs. We really appreciate all her efforts. We could not have purchased our truck without her help! We also appreciate all the time and effort given by Todd Jones, Daniel Hicks, Bob Savoie, and Kimberly DiBacco. They did a first class job. More

Service adept needs quality customer service Called to have oil change and inspection. Josh in service stated would only be a 30 minute wait. I asked him only 30 minutes and he confirmed. I ge Called to have oil change and inspection. Josh in service stated would only be a 30 minute wait. I asked him only 30 minutes and he confirmed. I get there within 5 minutes and suddenly it's a 2 hour wait. Called to speak with josh on phone and he swears he stated hour and a half. First off hour and half sounds nothing like 30 minutes. Secondly I asked him only 30 minutes and he confirmed. So as we are discussing this matter, he gets angry and hangs up. Oh do I hope it was recorded so he can't deny it. We already know he lies. Was it a bait and switch type of deal just to get me in? Or did he really think it was only 30 minutes? Don't know. But hanging up on someone is not recommended. Especially considering we have 4 vehicles that were serviced there. I am no longer a customer there nor recommend it. They were very good in the past but when they start slipping, seems it never goes in the right direction. Huntersville Chevrolet never has recovered from their horrible customer service. I did find that these small oil change centers you see posted in various locations seem to be very quick and customer service seems to be pretty good. Not sure where to go next but I do know it's probably not going to be at a dealership. More

Huntersville Ford has TERRIBLE Customer Service A little background on my dealings with Huntersville Ford: I am being deployed to Afghanistan and beginning my pre-deployment training in a few days A little background on my dealings with Huntersville Ford: I am being deployed to Afghanistan and beginning my pre-deployment training in a few days. I arranged to ground my leased vehicle early under the Servicemembers Civil Release Act. I chose to ground my car at Huntersville Ford because it was the closest dealership to home. I have grounded leases in the past with other dealershipswith absolutely no problem. It's a 20 minute process and even the busiest dealerships made time to assist me. Not Huntersville Ford. After calling their Finance Director Kim Dibacco all day to arrange a time to turn in the vehicle to bo avail, I decided to walk in on Friday 7/10/15. I was told that I couldn't be helped and that I needed to make an appointment. I made an appointment for 6:00pm on Monday I arrived with my 2 children at 6:00pm on Monday, waited an hour only to be told Kim wasn't expecting me and wouldn't be able to see me that day. I found this odd because when my husband called to make the appointment, we could hear her talking in the backround confirming the appointment with the individual that we were on the phone with. At that point, I was fairly aggravated. I was told to leave my contact information and Kim would call me. Kim never called. Fast forward to today Wednesday 7/15/15. I received a phone call from Ford Credit saying that they finally got in contact with Kim Dibacco after trying for days. She denied knowing anything about my vehicle being grounded at her dealership (the vehicle is parked out front at Huntersville Ford) and they were confused about how to proceed. I'm 2 days away from leaving for pre-deployment, Ford can't find my car, Kim Dibacco won't even acknowledge my existence, needless to say I'm furious. I will make it my mission to tell everyone I know about the terrible customer service that I have received at Huntersville Ford. If customer service is important to you, run the opposite way of Huntersville Ford. More

Service department Worst service department ever had 11am appointment & 2:15 my car still had not been touched! No consideration 4 customers will never use their service Worst service department ever had 11am appointment & 2:15 my car still had not been touched! No consideration 4 customers will never use their service department again! More

Finally a low pressure Saleman that acutally listens!! Barry was low pressure, patient and informative. He listened and helped us find the right car at the price we could afford. I have already recommended Barry was low pressure, patient and informative. He listened and helped us find the right car at the price we could afford. I have already recommended him and Huntersville Ford to my family. My sister and brother-in-law will be buying there next. More

AWESOME GREAT TO DO BUSINESS WITH WOULD RECOMMEND ANYONE THAT IS LOOKING TO BUY A NEW FORD PRODUCT TO VISIT THIS STORE AND CHECK THESE GUYS OUT GREAT TO DO BUSINESS WITH WOULD RECOMMEND ANYONE THAT IS LOOKING TO BUY A NEW FORD PRODUCT TO VISIT THIS STORE AND CHECK THESE GUYS OUT More