Huntersville Ford - Service Center

I purchased my car 2015 from your dealership and I hate I d I purchase my car in 2015 from your dealership if I could turn the clock back I would never have bought it. I have only had the car for 3 years and no I purchase my car in 2015 from your dealership if I could turn the clock back I would never have bought it. I have only had the car for 3 years and now everything wants to fall apart. The warranty that I had on the car it expired last month so now I have to pay out-of-pocket to get my window fixed or any other electrical done.If I could trade this car in and get the same payment on a new car I would tired it in. I would not recommend this dealership to anyone because of the way I have been done. I am a Ford person every car I have had has been a Ford I bought my thrid car from y'all and this is my four car from dealership. More

Service department Service staff very helpful and knowledgeable. Loaner car was offered. Checkout was quick and easy. My CMax was ready to go when I arrived for picku Service staff very helpful and knowledgeable. Loaner car was offered. Checkout was quick and easy. My CMax was ready to go when I arrived for pickup. More

Service done. I dropped my 2003 Escape off on Sunday night, the service person called me to let me know what they found and the cost. I approved to have the work do I dropped my 2003 Escape off on Sunday night, the service person called me to let me know what they found and the cost. I approved to have the work done and it was ready by the evening. More

Regular maintenance and HVAC issue Great experience. Took care of all of my needs efficiently. Very nice folks to deal with. I would definitely use them for all of my needs. Great experience. Took care of all of my needs efficiently. Very nice folks to deal with. I would definitely use them for all of my needs. More

Quick Lane Brought my truck in for service last Saturday. Troy was right their to assist me. Courteous and professional as always. Had him do their multi point s Brought my truck in for service last Saturday. Troy was right their to assist me. Courteous and professional as always. Had him do their multi point service and oil change along with tire rotation. Great price and quick service. I'll be back again. More

Repair for repairs They're $600 repair caused an $800 repair. Returned three times to be disrespected. Received zero response to dozens of calls, messages and emails ove They're $600 repair caused an $800 repair. Returned three times to be disrespected. Received zero response to dozens of calls, messages and emails over months. More

Not a fan of service department I brought my Ford Escape in for normal 36,000 mile service and several other items including a recall notice for door latches. Was told they couldn't I brought my Ford Escape in for normal 36,000 mile service and several other items including a recall notice for door latches. Was told they couldn't do the recall because it takes 6 hours and they wouldn't do it without an appointment and wouldn't schedule that appointment for Fridays or Mondays "because that would take a tech out of service for a whole day...". I get that they needed to schedule the recall appointment. I told them to just to the service in the "Quick Lane" - 2 hours later they were finished. I could have gone to Jiffy Lube and been done in 20 min. 2 hours for "Quick Lane" service. I won't be coming back. More

15k mike service Troy and the guys at Huntersville Ford Service Center took care of me as they pushed me through as fast as possible on a busy day! Troy and the guys at Huntersville Ford Service Center took care of me as they pushed me through as fast as possible on a busy day! More

First Service on 2016 Ford Focus I was happy with the service I got. While the new service rep didn't seem to notice I'd been a customer for 9 1/2 years, he was courteous and attentiv I was happy with the service I got. While the new service rep didn't seem to notice I'd been a customer for 9 1/2 years, he was courteous and attentive. More

Ford corporate refused to help, Huntersville Ford stepped up Troy and the service team are amazing. Ford corporate refused to fix a body issue on my Explorer, citing not a manufacturing flaw ( it is). Huntersvi Troy and the service team are amazing. Ford corporate refused to fix a body issue on my Explorer, citing not a manufacturing flaw ( it is). Huntersville Ford stepped up, found a solution, fixed the issue and even provided me with a car while mine was with them. This is the best service I have ever had from a dealership. I cannot express how professional, polite and helpful they were. More