Huntersville Ford - Service Center

Excellent Service On 7/12/2016 I took my Ford Explorer in for service and always the service staff was outstanding. No problems at all. While waiting a sales person saw On 7/12/2016 I took my Ford Explorer in for service and always the service staff was outstanding. No problems at all. While waiting a sales person saw me walking around looking vehicle on the showroom floor and asked if I needed some help. I told him I was just stretching my legs. We started a conversation and talked until my car was ready. This is how friendly the staff is. All the way to young lady that checked me out. Love Huntersville Ford!! More

Excellent service! All the staff are very helpful and the service was done very quickly! They took good care of my vehicle and called me when the service was completed. All the staff are very helpful and the service was done very quickly! They took good care of my vehicle and called me when the service was completed. More

Great Service Service Dept. does a great job of taking care of the needs of your car. Experienced personnal and Great People skills. Price is also great too!!! Service Dept. does a great job of taking care of the needs of your car. Experienced personnal and Great People skills. Price is also great too!!! More

Service Was taken care of professionally from start to finish. Have taken my car to Huntersville Ford since the day I bought it and have continuously excepti Was taken care of professionally from start to finish. Have taken my car to Huntersville Ford since the day I bought it and have continuously exceptional service. More

Not Helpful Unless You Purchased From Them My 2013 F150 has had recurring Throttle Body failures. I took my vehicle to this dealer for diagnosis and repair. They indicated that they could not My 2013 F150 has had recurring Throttle Body failures. I took my vehicle to this dealer for diagnosis and repair. They indicated that they could not replicate the failure (even though it happened twice on the way to the dealership) and because I had not purchased the vehicle from them, they did not have the 'history of the vehicle'. They would not repair based on just the service code. I picked up the vehicle and it failed, again, within 5 miles of the dealership. I called Ford and was told that the full service history of the vehicle was online and that any dealer can see it. It is apparent that they base their level of service on where you purchased the vehicle. According to Ford, that is against their policy. Perhaps a silver lining..... As it turns out, I am in the market for a new F250 and have removed this dealership from consideration based on this experience. I hope this is helpful to others considering this dealership. More

Fantastic Service On this particular day I had to bring both cars we own into the dealership. Not because of problems with the vehicles, but because Someone in my famil On this particular day I had to bring both cars we own into the dealership. Not because of problems with the vehicles, but because Someone in my family lost an entire set of car keys. I went in to have keys made for both vehicles , a 2005 Ford Escape with 180k mileage and a 2011 Ford Fusion with approx 80k. Also had and an oil change on both vehicles. The Service Manager and John Philips were fantastic. On my newer vehicle John Phillips advised there were two minor recalls and they could do the work the same day. I was in and out of the dealership in a short timeframe. The Service Technician Chris was very helpful and gave me some easy fixes to reprograming my fobs. Great work Huntersville Ford. I will be buying my next vehicle from Huntersville Ford. More

Great Experience!!! I recently took my new 2016 Ford Explorer for my first oil. It was so convenient, great price and quick. I will definitely continue to take my car b I recently took my new 2016 Ford Explorer for my first oil. It was so convenient, great price and quick. I will definitely continue to take my car back for future service. More

Excellent services First time bring my car for a oil chang, very quick services and help me fix my SYNC problem too, wash my car after the oil change. First time bring my car for a oil chang, very quick services and help me fix my SYNC problem too, wash my car after the oil change. More

Excellent service experience I recently took my F-150 in for service and the attention I received was beyond excellent. They not only took care of the service I needed but took ca I recently took my F-150 in for service and the attention I received was beyond excellent. They not only took care of the service I needed but took care of recall items at the same time. And they finished way ahead of the estimated time. I couldn't be happier! More

Service Excellent customer service and knowledgeable Technicians!!!! I never worry about my vehicle because I know Todd will make sure I get what I need and w Excellent customer service and knowledgeable Technicians!!!! I never worry about my vehicle because I know Todd will make sure I get what I need and what is best ti keep my Fusion in tip top shape. Best Dealership around. THAK YOU!!!! More