Huntersville Ford - Service Center

Great service! Huntersvill Ford always has great service! They are professional and stand behind their work! They are very friendly and attentive! I always take m Huntersvill Ford always has great service! They are professional and stand behind their work! They are very friendly and attentive! I always take my vehicles to them for service. More

Service From the time I arrived until left .everyone at the dealership was courteous and helpful. It is a pleasure doing business with such an organized and From the time I arrived until left .everyone at the dealership was courteous and helpful. It is a pleasure doing business with such an organized and professional dealership. More

Poor Service. Blew me off. I really like my Ford F-150. But! I have a bump or a jerk every time i stop or start. Huntersville Ford has "fixed it" three times already. The la I really like my Ford F-150. But! I have a bump or a jerk every time i stop or start. Huntersville Ford has "fixed it" three times already. The last time it was supossed to be fixed. It wasn't. This morning I dropped my truck off to have the oil changed and front breaks replaced. I talked to a service provider. He told me that it is normal for my F-150 to do that. ( oddly enough it took 2 visits at over 4 hours to repair it the first two times). I have rented hundreds of cars and never driven one that jerks every time you take off or stop. He explained the drive shaft is the the issue. I told him my warranty was expired and asked if he would consider repairing it again under warranty since it was the forth time. He agreed to pack it with grease. He said that would last 15 or 20 thousand miles. I rented a car so i didn't have to wait. I picked it up after i was told everything was completed. Drove away with the same jerk. Called back and there was no record of it. The guy didn't even add it to my ticket to be serviced. I asked him twice. Even asked him to repeate it to me before i left. More

Excellent service From the moment that I arrived at the service department, the service as excellent and the technicians were courteous and professional. The work was d From the moment that I arrived at the service department, the service as excellent and the technicians were courteous and professional. The work was done in a timely manner. More

Service adept needs quality customer service Called to have oil change and inspection. Josh in service stated would only be a 30 minute wait. I asked him only 30 minutes and he confirmed. I ge Called to have oil change and inspection. Josh in service stated would only be a 30 minute wait. I asked him only 30 minutes and he confirmed. I get there within 5 minutes and suddenly it's a 2 hour wait. Called to speak with josh on phone and he swears he stated hour and a half. First off hour and half sounds nothing like 30 minutes. Secondly I asked him only 30 minutes and he confirmed. So as we are discussing this matter, he gets angry and hangs up. Oh do I hope it was recorded so he can't deny it. We already know he lies. Was it a bait and switch type of deal just to get me in? Or did he really think it was only 30 minutes? Don't know. But hanging up on someone is not recommended. Especially considering we have 4 vehicles that were serviced there. I am no longer a customer there nor recommend it. They were very good in the past but when they start slipping, seems it never goes in the right direction. Huntersville Chevrolet never has recovered from their horrible customer service. I did find that these small oil change centers you see posted in various locations seem to be very quick and customer service seems to be pretty good. Not sure where to go next but I do know it's probably not going to be at a dealership. More

Service department Worst service department ever had 11am appointment & 2:15 my car still had not been touched! No consideration 4 customers will never use their service Worst service department ever had 11am appointment & 2:15 my car still had not been touched! No consideration 4 customers will never use their service department again! More

Bad Dealership Waited a LONG time for NO help whatsoever!!! This place pads prices and the service manager and clerk lady were snappy. This place is close to me... Waited a LONG time for NO help whatsoever!!! This place pads prices and the service manager and clerk lady were snappy. This place is close to me....but it will be worth the drive to go somewhere nicer and better priced. More

Huntersville Ford installed a used coil in my 1998 Ford F150, and charged me close to 300$ of which $100 was for the supposedly new part (and which lists for $75 over at Ford's official parts website). I b F150, and charged me close to 300$ of which $100 was for the supposedly new part (and which lists for $75 over at Ford's official parts website). I brought it back 3 months later because the used part failed and they were asking me how the used part got in there ... I am still waiting for a call from the Service General Manager - and do not expect one quite frankly as the fish rots from the head. They did replace the used part with a new one after I returned and complained to them - however it is totally unacceptable that this happened in the first place. I was a loyal customer for 15 years ... and at this point there is nothing they could do to restore my confidence in their service. I will have to go and double check everything they claim to have done now over the years (at least the things that were not easy to verify as being completed honestly). Two words about Huntersville Ford: Stay Away!! The definition of "stealership" at its finest. More

Quality of the work had been ok however recomending services not needed is unacceptable. When I called to complain I was told I would receive a return call, which never came. I then reported the issue services not needed is unacceptable. When I called to complain I was told I would receive a return call, which never came. I then reported the issue to the BBB. The response to my complaint was to question the capability of the other shop I visited. So I visited a second repair shop which confirmed the services were unnecessay. No ownership of the misdiagnosis (whether intentional or accidential), no apology. Huntersville Ford could care less about losing a loyal customer or righting the situation. I will definately not recommend them to anyone, quite the opposite. More

I have been utilizing Huntersville Ford for over eleven years both for sales and service and I have always been pleased with the service I have received. Everyone is knowledgeable, professional, helpful a years both for sales and service and I have always been pleased with the service I have received. Everyone is knowledgeable, professional, helpful and accommodating. I recommend both sales and service to all my friends and family. I have never had an issue that was not resolved to my complete satisfaction. More