Huntington Beach Hyundai

Extremely Poor Service and Mishandling of My Vehicle Purchase I have never experienced such a level of incompetence and lack of accountability when purchasing a vehicle. I purchased my Hyundai on Purchase I have never experienced such a level of incompetence and lack of accountability when purchasing a vehicle. I purchased my Hyundai on August 20, 2026, and the experience has been nothing short of unacceptable. The salesperson, finance manager, and general manager all quit the days after my purchase, and as a result, no one processed my contract. I traded in my BMW as part of the transaction, and because the dealership failed to properly process the paperwork and account for the trade-in, my BMW lease went into default. No one at Hyundai could tell me what had happened to my vehicle or provide any meaningful answers. Despite making multiple calls, no one returned my calls or took responsibility for resolving the situation. I ultimately had to take time off work on three separate days just to get this matter addressed. It was only after the dealership brought in a finance manager from another location that progress was finally made. My contract was not processed until September 25, 2026, more than a month after I purchased the vehicle. The BMW was finally located a few days later. Unfortunately, the problems did not end there. When I attempted to establish my online account to make my next payment, I discovered that someone had entered my email address incorrectly into the Hyundai system. As of October 20, 2026, I am still unable to create my account because the customer service department claims it does not have access to correct my email address. How is it possible that a dealership can sell a vehicle, fail to process the contract for more than a month, mishandle a trade-in to the point that a customer's lease goes into default, and then be unable to correct a simple data-entry error that prevents the customer from managing their account and making payments? The amount of time, frustration, and disruption this dealership has caused is absolutely unreasonable. I have had to repeatedly chase down employees, take time away from work, and deal with consequences that should never have occurred in the first place. I purchased a vehicle expecting a professional and straightforward transaction. Instead, I have spent two months dealing with administrative failures, a mishandled trade-in, a lease default issue, unreturned calls, and an online account I still cannot access. I expect the dealership's management to take immediate ownership of this situation, correct my email address, ensure I can access my account and make payments without further complications, and address the serious inconvenience and disruption this experience has caused. This is not the level of service a customer should ever have to endure, and I expect a prompt, meaningful resolution rather than another round of unanswered calls and excuses. More

This dealership lure you in with fake ads don’t go to the dealership! They lie and they’re unethical! dealership! They lie and they’re unethical! More

I came into the dealership and worked with Christina, usually when I’m buying a car the process takes hours but this experience she helped me find what I was looking and had me in and out in no time! usually when I’m buying a car the process takes hours but this experience she helped me find what I was looking and had me in and out in no time! More

Purchased a 2021 Tesla model S from Luis on 11/24/25 who did great no xx and very friendly however we live in Utah so we got a 1 time use transport tag and in order to register it I need a copy of the new t did great no xx and very friendly however we live in Utah so we got a 1 time use transport tag and in order to register it I need a copy of the new title and after hours and hours on the phone with my DMV, 3 calls to their DMV, 14 calls to Driveway financial Corp 2 calls to Lithia corporate and 14 to the dealer I still dont have a copy of the title because they are just getting around to submitting the paperwork 🤬 its been over 3 weeks of me not being able to drive my car and now as im writing this we're at 6 weeks and the dealer says it might be 2 more weeks, you can only get ahold of the sales staff at the dealer because theres only 1 thing they care about ive veen told someone would call me back 7 times and 1 time someone did they wont let me talk to the GM and the GSM wont call me back or speak to me and this left us with such a bad taste in our mouths as we planned on returning to get the wife a newer Model X because we thought the process went so great but unfortunately whoever handles their registration and title paperwork should be out of work. More

DO NOT USE THIS DEALERSHIP. There are so many other Hyundai locations. They bait and switch you and will gas light you. I never really write bad reviews unless there was somethi There are so many other Hyundai locations. They bait and switch you and will gas light you. I never really write bad reviews unless there was something super egregious and maliciously done on purpose, not accidental. Tried to come in to take advantage of expiring EV tax rebate and ask for price out the door. Was quoted a number which involved lease to buy. I know dealerships can be shady so I tried to do my homework and research what i could prior to shopping. Did the usual back and for. Clarified all the way through on what the total figure was, the net cap cost, the residual after lease, whether it was including taxes, title, fees, etc. The entire way set on the same number. Clarified multiple times that it was including taxes. Even on the final financing paperwork, saw the calculations and clarified again and was assured that everything included the taxes for buyout already and that there's no penalty with early payoff. Then I find out the final payoff amount is 3k higher than what we had discussed. Went in to talk and they said sorry there must be some misunderstanding, taxes arent included and they never include taxes. And they stared at me like sorry what do you want me to do you already signed. DO NOT DEAL WITH THESE SCAMMERS. There were a lot of other empty promises made along the way. More