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Hurd Auto Mall - Service Center

Johnston, RI

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34 Reviews

34 Reviews of Hurd Auto Mall - Service Center

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June 02, 2021

I arrived today for my first service appointment at Hurd Automall after purchasing our Chevrolet Traverse a couple months ago from this same place. They offered the first maintenance appointment for free ( More

by lucky817
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know the names, they never introduced themselves by name! Unprofessional
September 14, 2020

Horrible service should have noticed all the "One Star" reviews. Made an apt to drop of my truck for a sagging seat and road shimmy. It's gong on 3 weeks. No one tried to call us, no returned calls, More

by robertrebussini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Green
August 25, 2020

My 2019 Trax was due for an oil change. I made the appt. 2 weeks ago. Because of the pandemic I requested a home pickup and dropoff at my house They were going to pickup my car between 10:00 and 11:00 whi More

by eastcoastconnie
Customer Service
Recommend Dealer
No
Employees Worked With
Nina
August 15, 2020

Absolutely horrible service! I dropped my 2019 Sierra off because the breaks kept engaging on their own and bring my vehicle to a complete stop on several occasions. It’s been a full 24 hours later I’ve rece More

by Jason
Customer Service
Recommend Dealer
No
Employees Worked With
Sean
June 26, 2019

Do not stand by there customers I have a leased 2017 traverse LT with approximately 27,000 miles on it. My car would not start two times in the past 2 months. After trying multiple t More

by CR123
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Multiple
October 04, 2017

horrible service and customer treatment people are rude and service and management are awful; I also heard employee screaming at customer; customer left upset at being treated so poorly. i w More

by helper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
managers
July 06, 2017

SERVICE DEPARTMENT My SUV had been there all but 6 days since approximately May 10. After 3 weeks it broke down the next day. Another 3 weeks and it lasted 5 days. H More

by Kim
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Two separate people
November 08, 2016

xxxx service 0 Was denied oil change with 20 minutes until closing when I had an appointment for 5pm but was 10 minutes late due to unexpected traffic. More

by 1111111
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
August 17, 2016

Bob Hein to the rescue! Pardon me but I had already written a review but the smart phone ate my homework. Well here goes again. I brought my 2016 Buick Encore in today for se More

by Valxxv
Recommend Dealer
Yes
Employees Worked With
Ed, service associate, Bob Hein Sales Consultant
May 20, 2016

Chris Hurd and his service team are top notch!! I brought my car in for service after having a issue with my 2005 corvette,..I spoke to Chris Hurd personally and he assured me my car would be taken More

by ghostrider401
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris hurd,David the service manager and Rob service advisor