Husker Cadillac Chevrolet GMC

Had an issue and it was resolved satisfactorily. The owner, Robert Knowles, responded and handled the situation very well. He had Terry Zimmerman contact us and they made a very awesome deal with us on owner, Robert Knowles, responded and handled the situation very well. He had Terry Zimmerman contact us and they made a very awesome deal with us on a car. They appear to be very concerned about customer service and making things "right". The manner in which they handled the issue we had with customer service was greatly appreciated. More

I’m sorry for the long post but I encourage all of you to post just as much. The worse part this isn’t all of it! It all started back when we went to Husker to buy a vehicle to replace my wife’s that was post just as much. The worse part this isn’t all of it! It all started back when we went to Husker to buy a vehicle to replace my wife’s that was just totaled. We went to the used lot because we figured it was the best place since we haven’t had the greatest credit. We told them we wanted an economical SUV because we were still adding to our family. They pulled out a station wagon like car, the Malibu Maxx. We were first against the whole Malibu family as we loved our Impalas. They haggled with the price a lot, almost excessively. When we finally came to an agreement we went to the finance dept where we decided to get the MPP plan. For those of you who don’t know what this is, it’s their extended warranty company, found out some time later that they are owned by the same people. They needed the car for a few days to do the check points on it to make sure it was all ok for the warranty. In 3 days they added ~340mi, dog hair to the back seat and changed the new tires to some older ones with about 40%. They also changed the brakes and a rear tail light. This is not where it stopped. We needed the power steering taken care of some 2/3 months following, and with paying for the full protection you can get with MPP we figured it would be covered. These years of Malibu’s and some other models have an electric power steering. GM even had a recall on some models and even other years of the Malibu, mine was not one of them. I was told by Husker that it could not be covered because it is electric power steering, had it been hydraulic they would cover it. It was more along the lines of ‘It’s a sensor inside of the power steering, sensors aren’t covered and you can’t change the sensor without changing the power steering’. Go figure! About 8 months I think after owning the car the starter needed replaced, they did that under the MPP at no cost and with a Lifetime Parts/Labor one to boot! When this starter needed changed again while I was in sub-zero weather in Fargo, ND; Husker decided that it didn’t need covered because it was outside the typical 90 day AC Delco coverage. I asked them for the part number and asked to be transferred to parts. I asked parts for all the information they could give me on this starter. They told me it’s a lifetime starter. The awesome dealer/service center in Fargo, Gateway Chevrolet, was able to change it out at no cost. Recently it went out again, same problem and all. I gave Husker a call because they were the original replacers and they said with that part number, as long as it was the starter it would be no cost to me. Well I was informed the next day that it was the starter but they couldn’t cover it because it had oil intrusion from the oil pressure sending switch which is placed above the starter. Also on the list were several items, some of which I was able to observe myself. The rear driver caliper for the brakes was leaking, I seen the puddle on the ground under the lift, on the tire and the rim. It looked like they opened the bleeder valve and pumped it once. I par the car in the same place every day in front of my house within 6” and there has never been a mark on the street where that tire sits; btw still isn’t. They said the inner passenger tie rod end was loose, I knew this from driving. They showed me how the wheel shakes loosely, which I knew. They said they had to replace the entire rack to replace the tie rod end, this is BS. They were trying to get ~$600 out of me on that one. The other things were tail light at about ~$20, oil change, coolant flush, transmission flush etc. They try to tell you that they know they have a bad reputation and they are changing their crew to help make this better. I have to say they are doing a bad job at it! The guy that sits up front in the service dept was the guy I had to deal with on the changed tires, Marty. He said I was trying to call them crooks when I said they changed the tires after purchasing. I asked him at that time to get me the pictures off their web page; he said they don’t have access to them. HA! I had them tell me with the starter that if they were to take it as a swap and GM were to examine it, as they do with 95% of them they say, it would be returned and Husker would have to pay back the starter and the labor. It seems to me it would have been easier than all this and the two case numbers I have with GM Customer Service hotline. To put this near closing, I was able to pull out the starter myself and swap it over the counter at a competing dealer where I will go from now on! The way I understand it, since I gave them the original repair order from Husker, they will in some way charge Husker for that starter. So there Husker, you could have just dealt with it but you didn’t. I have created a F-Book page in my frustration with this Dealer/Service Center. "Horror at Husker Auto Group", Look it up, hopefully leave a message about your feelings..... More

The personal car dealer that I worked with was friendly and easy to trust. After I was turned over to the finance department thats when the lies and deceit began. I had initially denied all extended warr and easy to trust. After I was turned over to the finance department thats when the lies and deceit began. I had initially denied all extended warranties and services....They offered me the package for $1/mo and I could resist no longer. I was told that because they haven't hit their quota on extended service sales that it was better to give it to me then it was for them not to get credit for the sales. When the monthly statement came out that $1/mo turned into over $8,000 in services I didn't agree with. I was told that my extended warranty went an additional 100,000 miles and and additional 6 years....I bought the car used and it had 44K miles on it. I asked the specific question "so is this warranty good until 144,000 miles?" and they responded "yes". Come to find out after spending thousands the warranty is only good up until 100k miles, so I was given false information about that. There is a wheel and tire insurance that was put on my bill and I was told that 'any wheel and tire damage that you aquire will be covered under the policy' & 'there is room to be dishonest because if you put a nail in your tire then they would have to pay to replace the tire...'It turns out that the only way that I would be compensated'. It turns out that the only way they would pay for wheel damage was if I hit a pot hole so hard that it bent the wheel so bad that it didn't hold a seal to the tire anymore. I could be the dishonest type and just put a nail in my tire, but not being that type of person I decided to decline that insurance as well. The extended services that I did decide to keep was the Zac Tech Premium Exterior and Interior protection plan. I was told that with the Zac Tech Premium exterior service they would put a protective coating on the paint and in the event of door dings or any dents that could be taken care of by paintless dent removal they would cover. Im a student and thought that this would be worth having in case I got a door ding in the school parking lot or what not. I had some unfortunate events one weekend and got 3 small dents in the vertical, passenger side, of my car. When I brought the car in to have it looked at and called their paintless dent removal technician they informed me that the PDR service was an additional plan and that I was not covered under the Zac Tech service plan. All in all I feel like a sucker and that I was lied to in all aspects after I mentioned that I was ready to purchase the car. It was easy to trust the dealer and the dealership, but I feel as if they expect this and they take advantage of people excited to make such a large financial, and life, decision. I also feel like there was deceptive strategy in the finance department in holding the customer for much longer then nessicary, if they know that there is something important that they have to do, so that when the time comes they will just put their signature on the paperwork to get the misery over with. I understand that I am responsible for reading anything I put my signature on, but I made the mistake of trusting one of the most deceitful dealerships I have ever experienced. I wish I would have brought a tape recorder so that I had proof of all the lies and deceit that they put me through in order to sell a single, used, vehicle. I cannot imagine that they would feel like they would continue to sell cars and get repeat customers with the service that I have been given. If I can influence even a single person from making the same mistake that I have, then I feel like I have paid it forward....There are many honest dealerships out there but I don't feel like this is one of them. After talking to many of my friends, I have heard nothing but negative stories about how they have been treated or that the services have been sub-par. I could keep going but I feel like my point has been made and there are many other dealerships around that could provide better customer service. I have not worked with them personally but I have no doubt that they will treat you better, and they will be more truthful, then I have been treated.....Best of luck and I recomend that you dont go into a dealership to make a purchase that day. Take the time to read eveything that you will be signing, and if it takes an extra day or so to get the car of your dreams it will certainly be worth it so that you don't have the same remorse and deception that I have experienced. Sincerely, Dissapointed Client More

At 50,000 miles I took my Duramax Sierra in for SEL coming on. They told that the Turbo was "Coked up" and needed to be replaced, luckily it was still under warranty. When I got the truck back I notice coming on. They told that the Turbo was "Coked up" and needed to be replaced, luckily it was still under warranty. When I got the truck back I noticed it was leaking coolant, which it had never done before. I took it back in they told me it had nothing to do with the work they had done on it and that it also needed the power stearing hoses replaced. I asked them what caused the coking and was told that "I didn't run it hard enough and should have bought a gas vehicle instead of the diesel". Well, the coolant is leaking again and I'm taking it to another dealership. Hopefully they will be more customer oriented and not just trying to see how much they can make, without taking responsibility for there mistakes. More

We bought a supposedly "Certified Used" vehicle from these guys a year and a half ago. The first week we had it the headlamps would flicker. After explaining to three people that this is a safety from these guys a year and a half ago. The first week we had it the headlamps would flicker. After explaining to three people that this is a safety hazard they finally fixed it at no cost. This vehicle also had a power steering pump go out, the speakers were shot, and the A/C had to be worked on three times. The worst thing that happened was the transmission blew up and left me and my family on the side of the road. Took to Husker and they repaired it under warranty, they did not REPLACE it because supposedly warranty would not pay for a replacement. Two weeks after the repair the transmission started leaking, took it in and was told they had "a run of bad torque converters" and that it needed to be replaced. Got it back drove it for two months and car developed an intermittent jerk upon acceleration. Took it in and of course since there were no codes tech could not figure it out. I went to go drive it for them with the tech and was not able to repeat the jerk. They replaced a driveshaft which did not fix it. By this time we were fed up with having an unreliable car and we wanted a different one. I called for the used car sales manager and gave him a ulimatem they either take this one back and give us a deal on a different one or we will go somewhere else. Was supposed to get a call back in 30 minutes received one three hours later. Never got a call back again. I guess repeat customers are not what they want. We decided to find a dealer that would work with us and found a new car from a different dealer. I would strongly suggest to stay away from this dealer. The customer is the last thing on their minds when it comes to selling a car. More

I had quite a bad experience with Husker Auto, but they went out of their way to make it right, and I was actually very impressed with their attention to customer service. I hope that they keep up that at went out of their way to make it right, and I was actually very impressed with their attention to customer service. I hope that they keep up that attitude. That is what inspires people return to the same dealer over and over. Thank-you. More

Called dealership on auto seen on line. I was inform that it was sold day before. Kevin told me he would keep a lookout for one. A month had gone by,I didn't give it a second thought. As my wife would say, i it was sold day before. Kevin told me he would keep a lookout for one. A month had gone by,I didn't give it a second thought. As my wife would say, it was not meant to happen. Kevin found the car and it's prefect. Merry Christmas. More

They did a good job upfront... very friendly and responsive. Had to take my car in for an issue and the BMW/Mercedes services is terrible. They don't seem to know what they are doing. I spoke to responsive. Had to take my car in for an issue and the BMW/Mercedes services is terrible. They don't seem to know what they are doing. I spoke to two seperate individuals regarding my reapir and two explanations... Had to take my vehicle to an Omaha dealership to get it reparied. Just cant trust them... stay clear!!!! More

Josh was very courteous and polite. He was very knowledgeable in the vehicle that I was interested in and in the finance process. He let me take the time that i needed to make the right decisions knowledgeable in the vehicle that I was interested in and in the finance process. He let me take the time that i needed to make the right decisions for me and my family. I did not fell like I was being force to make a rushed decision. I would strongly recommend that my friends and family visit Josh at Husker Auto for all their vehicle purchases. More

Everyone one I met was very professional, friendly, and treated me like a valued customer. The tour of the facility was very helpful and meeting people in all departments will allow me to feel at ease at treated me like a valued customer. The tour of the facility was very helpful and meeting people in all departments will allow me to feel at ease at my next visit. More