Huston Chrysler Dodge Jeep RAM - Service Center

Well, here it goes. .. I went in on a Saturday for a oil change service rep was Arturo Chavez... they took the car back and did the oil change then brought it back up. so .. I went in on a Saturday for a oil change service rep was Arturo Chavez... they took the car back and did the oil change then brought it back up. so, I walked back to the desk of Arturo Chavez and he was on the phone. The technician placed the paperwork and the keys on the counter in front of me. so i started to look at the paperwork Arturo snatched the paperwork back and told me it was confidential and that i was not allowed to look at it.. very unprofessional in my opinion.. so i paid my money and left and told myself that i would not be back because of Arturo Chavez...Also when he plugged his computer into the OBD port on the car it made the blinkers act funny and a message would say a bulb was out but all lights worked properly and fixed itself in about a week..so fast forward a month and the car had a issue not related to the oil change so instead of me going out of town to another dealership because i was pressed for time i went back to Huston Dodge and once again Arturo was my service rep so i explained to him the issue i was having with the car and he went out to plug his computer in to the OBD port and told him about the blinkers last time he plugged into it and he got upset and said WHAT DO YOU WANT ME TO DO ABOUT IT and walked back inside and told one of the other service reps that i refused him to plug into the OBD port all i did is ask him a question and explained to him what happened the last time i was there so at that point i requested a new service rep and Ariana Patterson took over and she was very pleasant to work with...so because of Ariana and her professionalism. and Marc being very knowledgeable with the problems i had with the car and Shaunah being awesome with helping me get a loaner car i will go back just because of them 3...On the other hand they should not let Arturo work with the public. More

Dealership asks too many questions. Don’t mind rating the serviceiadvisor and his answer is my questions. The rest is a waste of my time. Don’t mind rating the serviceiadvisor and his answer is my questions. The rest is a waste of my time. More

I like there services, very good staff and lounge is good with coffee and cookies with coffee and cookies More

Diligent, compassionate, and proficient that allows Arturo to provide prompt and excellent customer service and car care. Arturo to provide prompt and excellent customer service and car care. More

very polite and knowledgeable and helpful in explaining what my vehicle needed. I would buy from Huston Chrysler Dodge Jeep Ram when the time is right. what my vehicle needed. I would buy from Huston Chrysler Dodge Jeep Ram when the time is right. More

Shaunah is great, very helpful. Getting parts is a problem. No loaners. Still waiting for recall parts since March. Every time they need to order parts it 2-3 weeks. Getting parts is a problem. No loaners. Still waiting for recall parts since March. Every time they need to order parts it 2-3 weeks. More

Absolutely the best Dodge dealership in the country. I have bought many dodges from many dealerships, and they could all learn from the customer service that I receive at this location. Kudos to Tim ( I I have bought many dodges from many dealerships, and they could all learn from the customer service that I receive at this location. Kudos to Tim ( I think that’s the owñers name) and his well trained staff. I purchased my last Dodge from Arrigo Arrigo in west Palm beach and they were great . Huston’s personal approach to buyers is unmatched. More

Easy, quick and competent. Always ready to accommodate any request. Pleased with every transaction. Well done. Always ready to accommodate any request. Pleased with every transaction. Well done. More

Very polite and helpful answered my questions and showed me how to do things I did not know how to do me how to do things I did not know how to do More

Just good service all around with the whole staff, from sales to service and the comfort lounge sales to service and the comfort lounge More