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Hutcheson Ford - Service Center

St. James, MO

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768 Reviews

768 Reviews of Hutcheson Ford - Service Center

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January 21, 2019

Vehicle Service Great people, great service, great value. Brought a van in for an oil change, they identified some other issues that needed attention. No pressure, bu More

by Nathaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Kemnitzer, Anthony Billingsley, Ryan Shockley, Joe Welch, Gordy Wells, Clay Coffman, Tyler Rolufs
Jan 21, 2019 -

Hutcheson Ford responded

We are honored to receive your 5-star rating, Nathaniel. Treating our customers with dignity and respect is a core value. The 'no pressure' approach you mentioned is what keeps our customers returning. Your business is greatly valued.

January 20, 2019

Awesome group of people Great people. Great service. Recommend them to all my friends. Friendly. Clean facility. Friendly on the phone. Good communication. Good pricin More

by dotis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells
Jan 21, 2019 -

Hutcheson Ford responded

Thank you for all of the kind words. This is our "home" and we welcome each one of our "family" members with kindness and a positive demeanor. Your business is greatly appreciated.

January 18, 2019

Service Great atmosphere and service with a smile. Efficient, respectful, and courteous. Was told the cost of parts beforehand. There wasn't a long wait. Wil More

by Esther Nelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Collins
Jan 21, 2019 -

Hutcheson Ford responded

We appreciate your business, Ms. Nelson. We pride ourselves on being friendly, accommodating and most importantly, being honest. If we can ever be of additional assistance, please reach out to us in sales and/or service.

January 15, 2019

Great honest service Great service from the time you walk in to the time you leave. If there's any problems they come consult you immediately so there's no surprises. I w More

by Jamie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Bilbrough, Tyler Rolufs
Jan 21, 2019 -

Hutcheson Ford responded

We appreciate your allowing Hutcheson Ford to provide service to your vehicle, Jamie. Treating customers as we would our own family members is why we are honest, upfront, and courteous. Thank you for your business.

January 15, 2019

Great experience Everyone was great. They were prepared for me when I arrived and were prompt in completing my service. Makes me feel at home when I am there. More

by ajr95161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells
Jan 21, 2019 -

Hutcheson Ford responded

Your comfort and meeting your expectations is why our motto is "It's Not What We Do, It's How We Do It". We like being different and making our customers feel at home. Thank you for your business.

January 14, 2019

Very Friendly and helpful Everyone at the service department are always friendly. They have free coffee, soda and water for their customers and this is a nice incentive. They a More

by faygmcubasuper8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I didn't catch the name sorry
Jan 21, 2019 -

Hutcheson Ford responded

Our customers are number one, thus treating them like a family member and offering our hospitality proves we strive for long term relationships. Thank you for the 5-star rating and please visit us again.

January 14, 2019

Service Was very happy with the service provided. Was originally in for an airbag recall and found out I had three free oil changes. They got it back in and More

by shancorliss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Rolufs
Jan 21, 2019 -

Hutcheson Ford responded

Thank you for entrusting us with your vehicle needs. To receive so many 5-star ratings, we are overwhelmed with this honor.

January 11, 2019

Consistent excellence and attention to detail I have an '08 F150 with 196,000 miles on it that is almost new because I want Hutcheson's mechanics taking care of it. Between the friendly service, ( More

by zridling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Welch, Gordy Wells, Tyler Rolufs
Jan 11, 2019 -

Hutcheson Ford responded

Thank you! We are honored by your kind words and to receive your 5-star ratings. We do have the best mechanics around including three Master Service Techs. Service is what Hutcheson Ford is all about.

January 11, 2019

Excellent Excellent Excellent!! I love that Hutcheson can take me home while working on my Edge and then at this service I needed to be picked up. The drive taking me was VERY nice. More

by sbumom11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
There was a very nice young man at the counter(where you would pay)that was helpful-I need to get his name next time!!, Gordy Wells
Jan 11, 2019 -

Hutcheson Ford responded

Offering our customers pick up and return service is just one way we can thank them for their business. Your time is important and we value that you selected Hutcheson Ford for your service needs.

January 09, 2019

Great Service making an Oil Change east with no hassles. I scheduled appointment on-line, then called an hour or two later to see if I could set-up a pick up time at my work. They got it set up and taken ca More

by rclabster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordy Wells, Ron Riffel
Jan 09, 2019 -

Hutcheson Ford responded

Providing outstanding customer service along with convenience is two of our top priorities. Offering pick up and return is just one of the ways we can assist our valued customers and to show our appreciation for their business. We are honored that you rated us as the best with 5-stars. Thank you.

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