Hyundai Eugene

Worst service department I've ever dealt with!! I bought a car and a few weeks later I heard something funny whenever I pulled in and out of a driveway. Took it in dropped it off and they called me the next a car and a few weeks later I heard something funny whenever I pulled in and out of a driveway. Took it in dropped it off and they called me the next day saying they needed to keep it another night. Then I heard nothing at all for 3 days until I called them asking about my vehicle. After multiple phone calls they finally told me it was ready. When I went in I was told the part was ordered and it would just be a couple of days and they would call me to schedule an appointment. 2 weeks later I called them again and talked to the Hyundai service manager. He took my number and said he would call me right back in just a couple of minutes. Still haven't heard anything 2 days later. I can't get my car fixed here!!! It is ridiculous and I've never been at such a loss as to what to do. I have never been treated like this at a dealership service department before just NO communication and NO help at all. I wish I had never bought at Sheppard motors and I will never deal with them again. I'll have to try Kiefer Mazda and see if I can get help there. More

We were very happy with our experience purchasing a new car at Sheppard Motors and would recommend the dealership to others interested in buying a car. car at Sheppard Motors and would recommend the dealership to others interested in buying a car. More

The service was excellent, detail did an amazing job. Luis Reyna was very patient and externally helpful. Edgar had great input and a very positive attitude! Luis Reyna was very patient and externally helpful. Edgar had great input and a very positive attitude! More

The dealership was very friendly an professional I will gladly recommend my friends to drive the 174 mile trip to Eugene. It’s worth it. They gave me the best price around. I will gladly recommend my friends to drive the 174 mile trip to Eugene. It’s worth it. They gave me the best price around. More

I wanted a 4x4 SUV that was reliable and in good shape. Mileage was good and it was comfortable. Was good on price since I was going to trade in my 2010 Dodge Charger that had 138000 miles on it. Well I d Mileage was good and it was comfortable. Was good on price since I was going to trade in my 2010 Dodge Charger that had 138000 miles on it. Well I drove a 2010 GMC Terrain. I decided to get it and the price was supposed to be $9300 with all the fees included and for my car. Well they low balled my car for $2500 when they are selling it for almost $9000. Told me I was 4th owner and actually I was 3rd owner. My car was in great shape. I also paid $7000 cash. So you would think I wouldn't have a loan. Well I do for $2548.00. Also the wheel started shaking the next day and the salesman said take it to a shop. No. You should have your guys look at it and see what's wrong. I had to get a hold of the manager to come back in. I should not have to pay the loan. I will never go nack there to get another vehicle. More

Sheppard Motors provided excellent customer service, answering all of my questions prior to my visit to the dealership...via text as I requested. Our time viewing of the vehicle to driving home in the answering all of my questions prior to my visit to the dealership...via text as I requested. Our time viewing of the vehicle to driving home in the vehicle took less than two hours, which was very much appreciated. Overall, my family's best car buying experience. More

Today Sheppard motors checked my Hyandai Tucson at 3,600 mi. I was told ,my car, which I love passed all the check points. I was so pleased with the young man who helped me. He was very helpful and answered mi. I was told ,my car, which I love passed all the check points. I was so pleased with the young man who helped me. He was very helpful and answered all my questions .I am very pleased with your great customer service. Thank you. More

My fabulous XC60/2012- with only 36000 miles “maintenace light” came on...I didn’t want to spend a lot of money on service but I’m driving to Arizona in a week...so Nick encouraged me to do the ultimate 40k light” came on...I didn’t want to spend a lot of money on service but I’m driving to Arizona in a week...so Nick encouraged me to do the ultimate 40k mile service. I was skeptical- they checked and replaced everything possible. Replaced all filters, fluid,& flushed systems etc...I still had my doubts. Until I drove it home and drove around town this weekend- my car runs and drives like a dream! it’s like new and spotless too! I’m glad I did it and I recommend this service and especially Sheppard Motor’s to anyone! They are trustworthy, competent and personable. Your in good hands with their entire staff! Thank you! More

Arranged appointment for a good time for me. Confirmed appointment time by email. Got to my VW immediately -- no waiting around. Thorough service, affordable, and I am definitely a satisfied customer. appointment time by email. Got to my VW immediately -- no waiting around. Thorough service, affordable, and I am definitely a satisfied customer. More

Easiest most pleasant car buying experience ever. Tom Ross was fantastic to work with. He was Very knowledgeable and helpful. I would buy from Sheppards again without question. Ross was fantastic to work with. He was Very knowledgeable and helpful. I would buy from Sheppards again without question. More