BLACK MOTORS LLC - Service Center

Warranty work and light problem Luis was very nice to work with. He got a hold of my warranty company to check that I was covered. And got a hold of me to keep me informed. Overall a Luis was very nice to work with. He got a hold of my warranty company to check that I was covered. And got a hold of me to keep me informed. Overall a great experience! Thank you Luis! More

Very professional very happy with the Sheppard dealership when received notice about recall The dealership made a quick and timely manor they made easy drop off and very happy with the Sheppard dealership when received notice about recall The dealership made a quick and timely manor they made easy drop off and a wash of our sonata thank you to Sheppard motors More

Fast, friendly, & efficient. Dayna was friendly, quick, & competent at his job. Knowledgeable with answering questions. Todd, the Fri shuttle-man is courteous, safe, time-consciou Dayna was friendly, quick, & competent at his job. Knowledgeable with answering questions. Todd, the Fri shuttle-man is courteous, safe, time-conscious, & a multitask master!🤘🤘 More

Maintenance Had great customer service. After getting a quote my bill was a little higher due to the computer not updating some things that needed to be repla Had great customer service. After getting a quote my bill was a little higher due to the computer not updating some things that needed to be replaced according to the maintenance schedue. I was given a group discount on items and an extra 10% off the bill. I was totally satisfied with this. Jerry was very concerned about making things right. He went above and beyond! More

Fabulous customer care! Assistant Service Manager Luis Reyna and his staff gave me “red carpet” treatment and service. I would not hesitate to service my VW Golf R at this d Assistant Service Manager Luis Reyna and his staff gave me “red carpet” treatment and service. I would not hesitate to service my VW Golf R at this dealership. I live in the San Francisco area and try to service my car here whenever I visit my son in Eugene. Much better chance of getting my needs and my car’s needs met with the minimum amount of pain. Great experience! More

Friendly people, quick service. Great experience at Sheppard VW, always friendly people. Had a basic service done, it was done quickly and correctly. Highly recommend this dealership Great experience at Sheppard VW, always friendly people. Had a basic service done, it was done quickly and correctly. Highly recommend this dealership to anyone. More

GREAT SERVICE! I had the Computer system updated in my Hyundai Sonata, The Dealership was clean and staff are always very friendly and make you feel welcomed as soo I had the Computer system updated in my Hyundai Sonata, The Dealership was clean and staff are always very friendly and make you feel welcomed as soon as you walk in. I waited for my car there after it was done staff took their time to go over in detail what was done to my car and made sure to answer any questions I had. Service Department is GREAT!! More

Awesome Very informative and helpful. They took our car in and fixed in the same day. Explained in detail of what was needed and what they did to fix our prob Very informative and helpful. They took our car in and fixed in the same day. Explained in detail of what was needed and what they did to fix our problem More

Very Thorough The technician found an important steering component that needed repair while conducting the 135,000 check up and service. Car was delivered on time- The technician found an important steering component that needed repair while conducting the 135,000 check up and service. Car was delivered on time-vacuumed and washed, which I appreciated. More

First routine maintenance on 2018 Volvo XC60 The service department made it very convenient for me to get the 10,000 mike routine service scheduled and done. I bought the car here, and wanted to The service department made it very convenient for me to get the 10,000 mike routine service scheduled and done. I bought the car here, and wanted to have the service done here as well because of my good experience while buying the car. Everything went great. More