Hyundai Montgomery - Service Center

Hyundai Montgomery responded

Thank you for sharing your experience. We apologize if the busy atmosphere and crowded environment made your visit less comfortable and if it led to a delay in completing the paperwork. We strive to provide a positive experience for all our customers, and your feedback is valuable for us to improve our service. We hope to provide you with a smoother and more efficient experience on your next visit. Thank you for your patience and for choosing us.

Hyundai Montgomery responded

Shannita, we apologize for the longer wait time and any inconvenience caused by the system issues during your appointment. We appreciate your patience and understand that your time is valuable. Please know that we are committed to improving our processes to ensure more timely and efficient service in the future. Thank you for bringing this to our attention, and we hope to provide you with a smoother experience on your next visit.

Hyundai Montgomery responded

Mark, we're pleased to hear that your appointment was completed on time and that all the services you requested were addressed. It's great that we could accommodate your request to move the appointment earlier. Thank you for choosing us and for sharing your positive experience as a verified customer. We're here for any future assistance you might need!

Hyundai Montgomery responded

We're delighted to hear that you found our service easy and friendly, and it's great to know you would confidently recommend Montgomery Hyundai to your friends. Your endorsement is greatly appreciated. Thank you for choosing us, and we look forward to continuing to provide excellent service to you and anyone you refer!

Hyundai Montgomery responded

I'm sorry to hear about your recent experience with us, especially as it didn't meet the standards of service you've come to expect. The delay in notifying you about the part's arrival and the extended wait time you experienced are certainly not typical of our commitment to customer care. We appreciate your feedback, as it helps us improve. Please know that we take your concerns seriously and will work to ensure a more efficient and communicative process in the future. Thank you for bringing this to our attention, and we hope to restore your confidence in our service.

BBRYANT1152 responded

Thank you. Although my rating was lower than I have always rated Montgomery Hyundai, I was disappointed in the service this one time. I knew it was not up to your usual standards! I expect and usually receive the best possible service. I still love my 2009 Hyundai Elantra Touring!

Hyundai Montgomery responded

We're glad to hear that your vehicle was serviced ahead of schedule and that our team kept you well informed. It's great to know you had a positive experience with the efficiency of our service. Thank you for choosing us, and we're here for any future needs you might have!

Hyundai Montgomery responded

We're pleased to hear about your good experience with our staff and that they efficiently took care of your service needs. It's great to know that you plan to continue using Hyundai Montgomery for your vehicle's servicing. Thank you for your trust, and we look forward to providing you with excellent service in the future!

Hyundai Montgomery responded

Thank you for your feedback. We apologize for the wait you experienced, especially since you had an appointment. It's concerning to hear about the initial delay and the oversight with the car behind you being attended to first. However, we're glad that once you were served, our team was friendly and the rest of your visit went well. We appreciate your patience and will work to improve our efficiency and appointment handling. We hope to provide you with a smoother experience on your next visit.