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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
201 Reviews

201 Reviews of Hyundai Montgomery - Service Center

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July 26, 2023

I call to make appointment but you were booked until September many companies do not know how to work on this car so I called back to see if I could get something done on Saturday and I was grateful he More

by GLENDAG228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know his name
Jul 26, 2023 -

Hyundai Montgomery responded

Greetings, Thank you for sharing your positive experience with us! We're glad to hear that you were able to get your car serviced on Saturday and that our team did a great job, ensuring you made it to work on time. We understand the importance of timely and efficient service, and we're here to assist you with any future maintenance needs. Thank you for choosing us, and we're grateful for your kind words. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you for your business!

July 26, 2023

Very very very frustrated getting my appointment for service. SHOUT OUT to Shederian! I showed up and he made it happen. GIVE this man a RAISE! More

by SARAHWAGONER.66
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shederian was awesome!
Jul 27, 2023 -

Hyundai Montgomery responded

We're sorry to hear about the frustration you experienced in getting your appointment for service. However, we're thrilled to hear that Shederian was able to make it happen for you and provided excellent assistance. We'll make sure to pass on your kind words and appreciation to Shederian. Thank you for acknowledging his efforts. If there's anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is our priority.

July 25, 2023

They keep you too long price to high,check things i didnt ask them to i brought my car in for one thing and they brought me a list of thing thats not wrong with my car. More

by IAMSALLIE1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Jul 25, 2023 -

Hyundai Montgomery responded

We appreciate your feedback, and if there's anything else we can do to assist you or address any other concerns, please let us know. Your satisfaction is important to us, and we'll use your feedback to improve our services.

July 24, 2023

I went for latch trunk issue, but i still have the same issue, it was not well repaired, i have to slam the trunk door to close it, i thoutght it would be repaired but it wouldnt, i am disapointed. I wen More

by JDORADOUSA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
July 22, 2023

Great people and service. Wait time is minimal when arriving for an appointment. Really like that I can make an appointment online. More

by AFPOPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Jul 23, 2023 -

Hyundai Montgomery responded

We're so glad to hear that you've found our services helpful and efficient. Our online appointment system is designed to make the process as convenient as possible for our customers, and we're thrilled that it's working well for you. Thank you for your positive feedback, and we look forward to continuing to serve your automotive needs in the future!

July 22, 2023

I had a 7:30 appointment. At 9:30 I messaged to get an update and was informed it was done. 2 hrs is an excessive amount of time for a oil change and a tire rotation. I also s More

by GLENNGATES.DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Jul 24, 2023 -

Hyundai Montgomery responded

Your time is important, and we should have been more attentive in helping you promptly. We'll work on improving our customer service to provide a more efficient and pleasant experience for our customers. Thank you for bringing these issues to our attention, and we appreciate your feedback. If there's anything else we can do to assist you or make it up to you, please let us know. Your satisfaction is our priority.

July 22, 2023

Wait time, I waited in my car for 15 min. Before anyone help, then afterwards they left my car running for 7 minutes before they pulled it to the service area. More

by bloweck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Jul 24, 2023 -

Hyundai Montgomery responded

Your time is valuable, and we understand how frustrating this experience must have been. We will address this issue internally to ensure more prompt and efficient service in the future. Thank you for bringing this to our attention, and we appreciate your feedback. If there's anything else we can do to assist you, please let us know.

July 22, 2023

There was a misunderstanding--apparently the service tech thought I wanted an oil change for some reason--don't know why, so when they presented the bill and indicated they had changed the oil, I did not pay More

by phlibrarian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Jul 24, 2023 -

Hyundai Montgomery responded

Thank you for sharing your feedback. We apologize for the misunderstanding and the extended wait time. We will use your input to improve our services. If there's anything else we can do to assist you, please let us know. Your satisfaction is essential to us.

Jul 24, 2023 -

phlibrarian responded

No problem--got a free oil change even though I really didn't need it. I was just glad to get the recalls taken care of and the tire replaced. Everyone can make a mistake/have a bad day.

July 19, 2023

They promptly took care of the issue without any delay. Service Associate came out and met me as soon as I arrived. More

by CBOYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mitchell
Jul 19, 2023 -

Hyundai Montgomery responded

Thanks for the great feedback and we're happy we could provide a swift service for you!

July 17, 2023

Took car to fix codes, had to take back one day later. ..not fixed after second time.. light still on More

by MJDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justice Mitchell
Jul 20, 2023 -

Hyundai Montgomery responded

It's important to us that your vehicle's issues are resolved effectively. We understand your frustration in having to return for a second time without the issue being resolved. We would like to make it right. Please reach out to our service department, and we will work diligently to ensure that the problem is accurately diagnosed and fixed promptly. We appreciate your patience and feedback as we strive to provide the best service possible.

Jul 24, 2023 -

MJDEAN responded

We will be in contact for a new appt. This is very frustrating

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