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Hyundai Montgomery - Service Center

Montgomery, AL

3.5
201 Reviews

201 Reviews of Hyundai Montgomery - Service Center

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December 02, 2023

Brought vehicle in @ 8;15am , told me car would be ready around. It was closer to 6:30 pm More

by TGN1220
Recommend Dealer
No
Employees Worked With
Wasn't the service mgr.
December 02, 2023

Service personnel were courteous and efficient. The sales person on the sales floor showed my wife where the coffee machine was and assisted. More

by brownpeekers
Recommend Dealer
Yes
Dec 03, 2023 -

Hyundai Montgomery responded

It's great to hear that our service personnel met your expectations with their efficiency and courtesy. Also, we're glad that our sales team was able to make your wife's visit more comfortable by assisting with the coffee machine. Your positive experience is what we strive for, and we're thankful for the opportunity to serve you both. Looking forward to your next visit!

December 02, 2023

It was good We went back and forth on whether the maintenance should have been covered due to previous maintenance done on a recall. I finally relented and paid the bill. More

by david1958
Recommend Dealer
Yes
Employees Worked With
Glynn
Dec 03, 2023 -

Hyundai Montgomery responded

We appreciate your honest feedback and understand the importance of clear communication regarding maintenance coverage. It's our goal to ensure you feel fully informed and comfortable with any decisions made. We're here to assist with any future needs or questions you might have. Thank you for your patience and for choosing our service.

December 01, 2023

Done, on time Ease of scheduling, friendly staff, prompt notifications when service was complete Terrific More

by DROLL1944
Recommend Dealer
Yes
Dec 01, 2023 -

Hyundai Montgomery responded

Thank you for your feedback!

December 01, 2023

Polite, courteous service. Wait for lube & oil change was reasonable. Specific Warranty questions were answered & reviewed. More

by BPGARLAND
Recommend Dealer
Yes
Employees Worked With
Brittany Brasher
Dec 01, 2023 -

Hyundai Montgomery responded

We're glad to hear that you had a positive experience with us! It's great that the wait time for your lube and oil change was reasonable, and we're happy we could address all your warranty questions thoroughly. We appreciate your feedback and look forward to your next visit!

December 01, 2023

My car has been at the dealership for 3 weeks. Only your assigned service technician can give you any information. Calls go to voicemail and texting your technician results in no response. One cal More

by MCM.SOLOMON
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
December 01, 2023

It was great It was a great experience very professional staff and great to work with everything was exactly how I was told More

by SHERYL.MABRY26
Recommend Dealer
Yes
Employees Worked With
Do not remember, but very professional very good experience
Dec 01, 2023 -

Hyundai Montgomery responded

Thank you for your kind words, Sheryl! We're delighted to hear that our professionalism and transparency made your experience a great one. It's wonderful to know that everything went as expected. We look forward to the opportunity to work with you again!

December 01, 2023

They keep on sending me back And my work did not done I went like 4 times they haven't responded More

by mysamanikanth
Recommend Dealer
No
Employees Worked With
Idr
December 01, 2023

I arrived at the dealership at approximately 1235. My appointment was at 1 o'clock. I checked my car game and received a text stating that my car was being worked on and if I had any questions I could More

by Wchaza76
Recommend Dealer
No
Employees Worked With
I don't recall her name
November 30, 2023

For minor service, the first service, I had a long wait. My appointment was for noon and I waited nearly 30 minutes before they took my car. Then it was a hour and half to complete service. More

by asearcy23
Recommend Dealer
Yes
Employees Worked With
Sheridian
Dec 01, 2023 -

Hyundai Montgomery responded

Thank you for sharing your feedback. We apologize for the longer wait time you experienced during your visit, as we understand how valuable your time is. We're always looking to improve our efficiency, especially for minor services. Your input is greatly appreciated, and we'll strive to make your next visit smoother and more timely. Thank you for your patience and understanding.

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