Hyundai of Bedford

Brittany was absolutely fantastic! I would recommend her to anyone at all. She's truly helped me and my family. I would recommend her to anyone at all. She's truly helped me and my family. More

Brittanie was the best and I would recommend her to anyone! She was absolutely fantastic. anyone! She was absolutely fantastic. More

I have had pretty much the same bad experience with the service department as many other people. My car was towed in on Friday. It is now Wednesday and I am no further ahead in knowing what’s going on or w service department as many other people. My car was towed in on Friday. It is now Wednesday and I am no further ahead in knowing what’s going on or when I will have my car back. I have left multiple messages for Hunter, I have spoken to Jackie, and now have a call into the service manager Andrew. I have made no less than six phone calls. I would not recommend the service department to anyone !when I bought the car I dealt with Nick and he was very good but I would not want to go back here because of the poor and I mean poor service department! More

I’ve made 17 calls over 22 days to this dealership about an EV charging fee of $200+ for a single charge that normally costs $25–$30. • Initial call (with the sales manager): He offered to cover half the c an EV charging fee of $200+ for a single charge that normally costs $25–$30. • Initial call (with the sales manager): He offered to cover half the charge, which I still felt was unreasonable at ½ the price ($100 vs $25-$30). He admitted this happens 3–4 times per month to unsuspecting customers and we shared a chuckle (mostly him, I found it disappointing to here this happened regularly). At least he was trying, so I stayed hopeful. • Follow-up attempts: Since then, I’ve left 11 messages and made multiple calls with no return calls. Three times Drew promised to follow up but didn’t. By Sept 11, after 14+ unreturned calls, I reached him again. • Sept 11 conversation: Drew said the dealership “owns the property and can charge whatever they want.” He acknowledged he prioritizes sales and that service comes second. He withdrew his earlier offer to cover half and refused warning signage, saying “people can work out the math.” He even implied that compensation depended on me not posting negative reviews. • Service quality: 14+ unreturned calls in 22 days is unacceptable. I wasn’t asking for a refund at this point, only warning signage so others wouldn’t face a $200 surprise fee. The refusal shows a lack of ethics and service. • I am now dealing with Hyundai corporate fraud department to have this dealership investigated. ChargePoint, the EV provider, escalated my issue immediately and offered 100% compensation. Thank you, ChargePoint, for your integrity. For Hyundai of Bedford, it seems negative feedback ends any service. I remain a proud Hyundai owner—but from a different dealership. Hence, I have escalated this to Hyundai USA corporate. My number: 416-580-5437. Call anytime. I’m willing to update my review if the dealership takes reasonable action. More

I’ve made 17 calls over 22 days to this dealership about an EV charging fee of $200+ for a single charge that normally costs $25–$30. • Initial call (with the sales manager): He offered to cover half the c an EV charging fee of $200+ for a single charge that normally costs $25–$30. • Initial call (with the sales manager): He offered to cover half the charge, which I still felt was unreasonable at ½ the price ($100 vs $25-$30). He admitted this happens 3–4 times per month to unsuspecting customers and we shared a chuckle (mostly him, I found it disappointing to here this happened regularly). At least he was trying, so I stayed hopeful. • Follow-up attempts: Since then, I’ve left 11 messages and made multiple calls with no return calls. Three times Drew promised to follow up but didn’t. By Sept 11, after 14+ unreturned calls, I reached him again. • Sept 11 conversation: Drew said the dealership “owns the property and can charge whatever they want.” He acknowledged he prioritizes sales and that service comes second. He withdrew his earlier offer to cover half and refused warning signage, saying “people can work out the math.” He even implied that compensation depended on me not posting negative reviews. • Service quality: 14+ unreturned calls in 22 days is unacceptable. I wasn’t asking for a refund at this point, only warning signage so others wouldn’t face a $200 surprise fee. The refusal shows a lack of ethics and service. • I am now dealing with Hyundai corporate fraud department to have this dealership investigated. ChargePoint, the EV provider, escalated my issue immediately and offered 100% compensation. Thank you, ChargePoint, for your integrity. For Hyundai of Bedford, it seems negative feedback ends any service. I remain a proud Hyundai owner—but from a different dealership. Hence, I have escalated this to Hyundai USA corporate. My number: 416-580-5437. Call anytime. I’m willing to update my review if the dealership takes reasonable action. More

Malaysia was great we really appreciate it thank you so much! Kai was a great help to! much! Kai was a great help to! More

This dealership is completely lacking in transparency and customer care. I was charged an outrageous $200 for an EV charge that should cost only $22–$35. There was no warning whatsoever about the excessive f customer care. I was charged an outrageous $200 for an EV charge that should cost only $22–$35. There was no warning whatsoever about the excessive fee. My sales rep, Drew Sullivan, was nearly impossible to reach. I called 11 times; he answered only twice and ignored the other 9 voicemails. When I finally spoke with him, he admitted the fee was unreasonable but only offered to cover half. I suggested using that money to post a warning sign for future customers — and of course, I never heard back. Between the price gouging, the failure to return calls, and the lack of accountability, Hyundai of Bedford has shown they cannot be trusted. Save yourself the frustration and take your business elsewhere. More

Out of all the vehicles I've bought this was one of my top 2 experiences! This is the top dealership I've been to as far as helpfulness integrity and everything!! I worked with Tyler and he helped me with top 2 experiences! This is the top dealership I've been to as far as helpfulness integrity and everything!! I worked with Tyler and he helped me with everything inside and out the vehicle. Thank you! More

Great place to buy a car! friendly staff and good prices! Will go back again! friendly staff and good prices! Will go back again! More

My experience with Andrew was absolutely great. He was able to deal with my shenanigans He was able to deal with my shenanigans More