Hyundai of Bedford

I’ve made 17 calls over 22 days to this dealership about an EV charging fee of $200+ for a single charge that normally costs $25–$35. • Initial call (with Drew Sullivan): He offered to cover half the charg an EV charging fee of $200+ for a single charge that normally costs $25–$35. • Initial call (with Drew Sullivan): He offered to cover half the charge, which I still felt was unreasonable. He admitted this happens 3–4 times per month to unsuspecting customers and we shared a chuckle (mostly him, I found it disappointing to here this happened regularly). At least he was trying, so I stayed hopeful. • Follow-up attempts: Since then, I’ve left 11 messages and made multiple calls with no return calls. Three times Drew promised to follow up but didn’t. By Sept 11, after 14+ unreturned calls, I reached him again. • Sept 11 conversation: Drew said the dealership “owns the property and can charge whatever they want.” He acknowledged he prioritizes sales and that service comes second. He withdrew his earlier offer to cover half and refused warning signage, saying “people can work out the math.” He even implied that compensation depended on me not posting negative reviews. • Service quality: 14+ unreturned calls in 22 days is unacceptable. I wasn’t asking for a refund at this point, only warning signage so others wouldn’t face a $200 surprise fee. The refusal shows a lack of ethics and service. ChargePoint, the EV provider, escalated my issue immediately and offered 100% compensation. Thank you, ChargePoint, for your integrity. For Hyundai of Bedford, it seems negative feedback ends any service. I remain a proud Hyundai owner—but from a different dealership. I will escalate this to Hyundai USA corporate. My number: 416-580-5437. Call anytime. I’m willing to update my review if the dealership takes reasonable action. More

I have 14 calls into these dealership over an EV charge at their charge station. Initial call (with Drew Sullivan) was great. he offered to meet me in middle and pay 1/2 of the overcharge. Which I thought at their charge station. Initial call (with Drew Sullivan) was great. he offered to meet me in middle and pay 1/2 of the overcharge. Which I thought was ridiculous. But - the guy was trying. Since then - 14 calls, 11 messages with 0 returned. 3 times he said he would be get to me. I will keep posting here in hopes of getting someone from management to call me. 416-580-5437 is my cell #. Call anytime. Happy to re-evaluate my review with some service. In the end, I don't want any of my $200 for my EV charge (normally $25-$35). I'd like warning signage posted for the next person. 2025-09-04 – now 15 calls. Last one also unreturned. 2025-09-05- now 16 calls. Last one also unreturned. 2025-09-09- now 17 calls. Last one (2025-09-08) also unreturned. Hoping to pay it forward for the next person that would like service at this dealership. That you all get better service than I have experienced. I am a proud Hyundai owner, but from another dealership thankfully. More

This dealership is completely lacking in transparency and customer care. I was charged an outrageous $200 for an EV charge that should cost only $22–$35. There was no warning whatsoever about the excessive f customer care. I was charged an outrageous $200 for an EV charge that should cost only $22–$35. There was no warning whatsoever about the excessive fee. My sales rep, Drew Sullivan, was nearly impossible to reach. I called 11 times; he answered only twice and ignored the other 9 voicemails. When I finally spoke with him, he admitted the fee was unreasonable but only offered to cover half. I suggested using that money to post a warning sign for future customers — and of course, I never heard back. Between the price gouging, the failure to return calls, and the lack of accountability, Hyundai of Bedford has shown they cannot be trusted. Save yourself the frustration and take your business elsewhere. More

Out of all the vehicles I've bought this was one of my top 2 experiences! This is the top dealership I've been to as far as helpfulness integrity and everything!! I worked with Tyler and he helped me with top 2 experiences! This is the top dealership I've been to as far as helpfulness integrity and everything!! I worked with Tyler and he helped me with everything inside and out the vehicle. Thank you! More

Great place to buy a car! friendly staff and good prices! Will go back again! friendly staff and good prices! Will go back again! More

My experience with Andrew was absolutely great. He was able to deal with my shenanigans He was able to deal with my shenanigans More

Stephen was awesome and worked with us to get a new vehicle in our price range! vehicle in our price range! More

my experience with Pete was great I loved every second I was there thank you so much! was there thank you so much! More

Dominique Grimes was my salesperson. He was very professional and very knowledgeable. I got a great deal and enjoyed working with him. He was very professional and very knowledgeable. I got a great deal and enjoyed working with him. More

We’ve been negotiating a new lease and just had a unique experience with Hyundai Of Bedford I wanted to share. In particular their salesperson Pete Klein. He’s a jerk. Negotiating is all about they come in experience with Hyundai Of Bedford I wanted to share. In particular their salesperson Pete Klein. He’s a jerk. Negotiating is all about they come in high, we come back low and the dance continues. This guy…. Very unprofessional. Basically saying we were too chicken to pull the trigger end of March. Which by the way he was up our butt allll last weekend trying to get us to come in since it was month end. Sorry we were busy and have the time to talk this out. I’m sure other people there are great, but stay away from this guy. Im not one to post things like this but when you are a jerk you get called out and the best revenge is social media. hey Pete hope you enjoy this advertising!!! More