We purchased our 2019 Santa Fe from Hyundai of Bedford, the purchase process was very pleasant, primarily since I had done a ton of research prior to making an appointment with the dealership. I knew exactly the car I wanted, the salesman didn’t have to actually sell because we already knew what we wanted and what we were willing to pay. We left to come home and get our financing from our credit union. When we went back Nick Kearny, the salesman, was with another couple. He did acknowledge our presence, but was much more interested in the possibility of another sale, which I can kinda understand I guess. When we went in to see the finance officer he assured us that they would transfer the title. So. When we got home we noticed that the first aid kit that we had to purchase because they said they couldn’t remove it and deduct the cost was not in the vehicle. Then we noticed that they hadn’t put the front license plate on the car. No big deal, we got that taken care of. After waiting a couple of weeks and not receiving the paperwork from the title transfer, my husband called the dealership and was told they didn’t do that and we would have to go to the BMV and do it ourselves. So we did. A few days later guess what came in the mail? Yup, the title from the dealership which they first would do, then wouldn’t and then did. Next I got a survey from Hyundai which I filled out truthfully, and actually gave them what we thought were good marks. The next day I get a call from Nick complaining to me that since we hadn’t given him all 10’s he would be losing $$$$, and informing me that he wished he would have sent the survey to my husband so he would have gotten better marks. Little did he know that I was the one who wanted to rate things higher. He insisted to me that he had paired our phones to the car Bluetooth, which he didn’t, he never even touched our phones. After that call I called a manager there to state the issues we were having. He promised to call me back last night or this morning, it’s 8:30 pm and I have heard nothing. This is the absolute worst experience we have had with a dealership since buying our first car in 1966. If you’re interested in a Hyundai in this area there are other dealers, any one of them has to be better than Hyundai of Bedford.